Pros 
Cons A Glowing Reputation: Customer Experiences at LeahJade Beauty and Style
LeahJade Beauty and Style, nestled at 5/60 Burelli St, Wollongong, consistently earns high praise, boasting an impressive 4.70 rating. Numerous clients rave about the welcoming atmosphere and expert services offered. The salon clearly prioritises a personalised experience, tailoring treatments to individual needs rather than adhering to fleeting trends. Kristy, in particular, receives considerable acclaim for her hair colouring expertise. One delighted customer shared, "Kristy worked wonders on my hair, taking it from a very dark brown to a beautiful lighter colour that blends perfectly with my gray’s. Her thoughtful suggestions and expert knowledge made all the difference—I absolutely love the result!" This sentiment is echoed by several others highlighting Kristy and Mel's ability to deliver results that are both stunning and practical.
A key drawcard appears to be the salon's inclusive environment. LeahJade Beauty and Style proudly identifies as women-owned and actively promotes an LGBTQ+ friendly space – a welcome stance in the beauty industry. This openness resonates with a diverse clientele, extending a comforting invitation to all. Notably, even first-time male clients have expressed feeling “relaxed and comfortable,” dispelling any potential preconceptions about the ‘beauty shop’ experience.
Here’s a snapshot of what customers particularly appreciate:
- Expert Colouring: Consistently highlighted as exceptional, with skilled colourists like Kristy.
- Personalised Service: Tailored advice and treatments based on individual needs, not trends.
- Welcoming Atmosphere: A comfortable and inclusive environment for all genders and orientations.
- Professionalism: Both Mel and Kristy are frequently described as professional and thorough.
Services Spotlight: From Brows to Bronze and Beyond
LeahJade Beauty and Style offers a comprehensive range of beauty treatments, catering to a wide spectrum of needs. Waxing is a popular service, consistently receiving positive feedback regarding the staff's care and professionalism. Customers consistently mention feeling “comfortable the whole time” and being impressed with the results. Eyebrow shaping, encompassing threading and tinting, is also frequently mentioned, though experiences aren’t universally positive (see the ‘Areas for Improvement’ section below).
Beyond hair and waxing, the salon excels in skincare. Staff demonstrate a commendable commitment to honesty and expert guidance, assisting clients in navigating the complexities of skin treatments. “The staff were helpful and honest about what I should and shouldn’t do to my skin and which was the best to give me the real results I needed,” one customer noted. Spray tans are another service lauded for their quality, contributing to an overall sense of pampering and self-care.
Here's a breakdown of key services commonly reviewed:
| Service | Customer Feedback Summary |
|---|---|
| Hair Colouring | Exceptional, particularly Kristy’s work |
| Waxing | Caring, professional, comfortable, effective |
| Eyebrow Shaping | Generally positive, some inconsistencies (see below) |
| Skincare | Honest, knowledgeable advice, effective results |
| Spray Tanning | High-quality, satisfying results |
Areas for Improvement: Addressing Client Concerns
While overwhelmingly positive, the customer feedback isn’t without constructive criticism. A small number of customers have expressed dissatisfaction with eyebrow threading and tinting services. One client specifically mentioned a lack of defined shape after threading and insufficient tint coverage, leaving grey hairs visible despite the treatment. "There is no great line to my brows…and i still have a few, despite the tint. I essentially look as if I haven’t had them done at all…”
This suggests a potential inconsistency in service quality in this particular area. While the salon clearly prioritises skill and attention to detail, ensuring consistent results with eyebrow shaping and tinting warrants further attention. LeahJade Beauty and Style actively encourages appointments which likely is a way to achieve the best results, demonstrating investment in offering a quality experince.
It's important to note that these instances appear to be isolated. The vast majority of reviews are overwhelmingly positive. However, addressing this specific concern could further elevate the salon’s reputation and ensure consistently high customer satisfaction.
Practical Information and Accessibility for Your Visit
LeahJade Beauty and Style operates from 5/60 Burelli St, Wollongong NSW 2500, and can be reached at +61 491 129 244. The salon's opening hours are as follows:
- Friday: 10 am–5 pm
- Saturday: 9 am–2 pm
- Thursday: 10 am–7 pm
- Wednesday: 10 am–2 pm
- Monday & Sunday: Closed
Appointments are strongly recommended to ensure availability and allow the team to provide a dedicated and personalised experience. LeahJade Beauty and Style embraces modern payment methods, accepting credit cards, debit cards, and NFC mobile payments.
Critically, the salon is committed to accessibility, featuring a wheelchair-accessible entrance. This inclusivity, alongside its women-owned status and LGBTQ+ friendly environment, underlines LeahJade Beauty and Style's commitment to providing a welcoming and equitable space for all clients. Multiple reviewers highlight the convenience of the location, especially for those living nearby, with one noting being able to “pop in” due to its proximity.