Pros 
Cons A Wave of Positive Reviews: Why Customers Love Xclusive Hair & Beauty
Xclusive Hair & Beauty in Wodonga consistently receives high praise, boasting an impressive 4.70 rating. Many customers highlight the salon’s professionalism and the knowledgeable staff as key reasons for their loyalty. It's clear that Xclusive Hair & Beauty doesn't just offer a haircut; it provides an experience.
Here’s a breakdown of frequently mentioned positives:
- Exceptional Customer Service: Numerous reviewers emphasize the caring and attentive nature of the stylists. Nicole, in particular, receives repeated accolades for her outstanding service and consistently delivering exactly what clients request.
- Skillful Stylists: Customers rave about the quality of the haircuts, colours, and styling. One review states the stylist provided a “perfect haircut, exactly how I wanted it,” and another mentions being “so happy with my colour & curls” thanks to Steph.
- Friendly Atmosphere: The salon is described as having a welcoming and friendly vibe, fostering a comfortable experience. The "good old chat" is clearly a valued part of many visits.
- Value for Money: Xclusive Hair & Beauty is noted for offering reasonably priced services, especially for children’s haircuts. This makes it a popular choice for families.
- Accessibility & Convenience: The salon caters to a wide range of needs, being wheelchair-accessible with both a car park and entrance. Appointments are recommended, but the flexible opening hours – including late Thursdays and Saturday mornings – offer convenience for busy schedules. (They're open 9am-5:30pm Monday, Tuesday, Wednesday and Friday, 9am-7pm Thursday, 8:30am-1pm Saturday, and closed on Sundays.)
| Service | Customer Feedback Highlight |
|---|---|
| Haircuts | "Perfect haircut, exactly how I wanted it." |
| Colouring | "So happy with my colour & curls" |
| Waxing | "Fantastic place to have your hair and facial waxing done" |
| General Service | "Outstanding customer service...thank you Nicole!" |
Shining a Light on the Team: Stylist Mentions
Several stylists are specifically named and praised within the customer reviews. This provides a more personal insight into the quality of service offered at Xclusive Hair & Beauty.
- Nicole: Undoubtedly the most frequently mentioned stylist, Nicole consistently receives rave reviews for her expertise, customer service, and ability to deliver desired results. Customers have been with Nicole for extended periods, demonstrating her ability to build long-term relationships.
- Steph: Received high praise for creating beautiful colours and curls, demonstrating a specific skill set appreciated by clients.
- All Hairdressers: Broadly, customers commend all the hairdressers for being friendly and skilled. This suggests a consistently high standard across the team.
It's interesting to note the salon seems to foster an environment where individual stylist strengths are recognised and valued by the clientele.
Addressing the Concerns: A Look at Negative Feedback
While overwhelmingly positive, Xclusive Hair & Beauty isn’t immune to criticism. One reviewer expressed extreme dissatisfaction, stating they would give a -3 star rating if possible. The complaint centres around a requested “v-cut” hairstyle that was delivered unevenly.
"Asked for a nice shaped v cut for my hair and i got wonky unevenness instead. I even told the worker it’s uneven and she didn’t do anything about it."
This feedback is particularly concerning as it highlights not only a technical issue with the haircut but also a perceived lack of responsiveness from the stylist when the problem was pointed out. It's crucial for Xclusive Hair & Beauty to investigate such instances to ensure quality control and address customer concerns effectively. This case represents an outlier among the overwhelmingly positive experiences, but it’s important to acknowledge and learn from it.
It is worth noting that this is the only negative comment available in the provided information, suggesting it is not representative of the overall customer experience.
Salon Specifics & Practical Information
Xclusive Hair & Beauty is located at 4/30 Gayview Dr, Wodonga VIC 3690. You can reach them at +61 2 6059 3151.
Here’s a quick overview of key features and amenities:
- Accessibility: The salon prioritises accessibility, offering a wheelchair-accessible car park and entrance.
- Payments: They accept a variety of payment methods, including credit cards and NFC mobile payments.
- Family-Friendly: The salon is noted as being "good for kids," making it a convenient option for family haircuts.
- Amenities: Basic amenities, like a toilet, are available.
- Booking: Appointments are recommended to ensure availability.
The salon’s opening hours are:
- Monday: 9 am–3 pm
- Tuesday: 9 am–5:30 pm
- Wednesday: 9 am–5:30 pm
- Thursday: 9 am–7 pm
- Friday: 9 am–5:30 pm
- Saturday: 8:30 am–1 pm
- Sunday: Closed