Pros 
Cons A Warm Welcome & Community Spirit at Twisted Scissors
Twisted Scissors in Wodonga consistently receives praise for its welcoming atmosphere and the genuine care shown to its clients. Many reviewers highlight the friendly and helpful staff, noting how they are greeted with a professional smile. This extends to all ages, with comments specifically mentioning how comfortable children feel during their appointments – one review even described a daughter being so relaxed she almost fell asleep!
The salon seems to foster a real sense of community. A touching account details the respectful and kind treatment of an elderly client, described as being treated “like a queen.” This attention to detail and empathetic approach clearly resonates with customers. Interestingly, a professional hairdresser themselves, who has worked in numerous salons, expressed immense pride in being part of the Twisted Scissors team, praising the owners’ passion for their craft and the community. This insider perspective adds significant weight to the claims of a positive and supportive work environment which, in turn, translates to a better client experience.
Here’s a breakdown of what makes the atmosphere stand out:
- Warm & Welcoming: Repeated mentions of friendly staff and a comfortable environment.
- Respectful Service: Particular attention given to clients of all ages, enhancing their salon experience.
- Community Focus: Demonstrated by the owners' commitment and the positive team dynamic.
- Client Comfort: Creating a relaxing experience, as evidenced by the sleeping daughter example.
Colour, Cuts & Corrective Work – Getting it Right
Twisted Scissors excels in delivering quality hair services, particularly in colour and corrective work. Several customers rave about their colour transformations, with one client receiving numerous compliments after achieving a vibrant blonde shade. The expertise of Bec and Irene is repeatedly commended; clients express complete trust in their skills, stating they “crush it every time!”
However, it's not solely about dramatic changes. The salon also proves adept at fixing previous mishaps. One reviewer explicitly stated they visited Twisted Scissors to correct a bad haircut, and the repair work was both "well done" and "very reasonable" in price. It’s clear the stylists possess a sound understanding of hair and a commitment to achieving the desired result.
Here’s what clients are saying about the services:
| Service | Customer Feedback |
|---|---|
| Colour | “Asked for Blonde and they gave me Blonde!” |
| Cuts | Generally positive, with a focus on style and health |
| Corrective Work | “Fixed a bad haircut and the price was reasonable.” |
| Blow-Drying | “Fantastic, professional service” |
| General | "High maintenance and fussy" clients are never dissatisfied! |
Accessibility & Convenience – Making Life Easier
Twisted Scissors in Wodonga thoughtfully caters to a diverse range of client needs. The salon boasts wheelchair-accessible car parking and entrance, making it inclusive for all. This is a significant benefit for those with mobility concerns and demonstrates a commitment to accessibility.
Booking appointments is also straightforward, with clients noting how easy it is to secure a slot. While appointments are recommended, the salon also shows flexibility; one customer was accommodated with a shampoo, cut and blow-dry at late notice.
Furthermore, Twisted Scissors offers a range of convenient payment options, including credit cards, debit cards and NFC mobile payments. They also offer a little extra comfort, offering a cup of tea or coffee for clients whose appointments may take a little longer.
Here's a quick overview of amenities:
- Wheelchair Accessibility: Car park and entrance both accessible.
- Appointment System: Recommended, but can accommodate late requests.
- Payment Options: Supports credit, debit, and mobile payments.
- Added Comforts: Complimentary tea & coffee.
- Child Friendly: Considered "good for kids".
A Cautionary Tale & Addressing Concerns
While overwhelmingly positive, feedback reveals one significant negative experience concerning a haircut. A client reported a substantial and unwanted length reduction – losing 13 inches (38cm) from hair that was previously halfway down their back. They expressed feeling "violated" by the experience, citing a miscommunication about the desired length and a lack of a mirror being provided to check the back of the cut. The client also noted a concerning observation while their hair was being cut; the salon boss sweeping the floor mid-client.
It is important to note this appears to be an isolated incident, given the abundance of positive reviews. However, it highlights the importance of clear communication before and during the haircut, as well as the standard practice of showing the client the back of their hair for approval. Twisted Scissors should take this feedback seriously and reinforce these practices to ensure all clients feel heard and satisfied with their service.
“I was then charged for the privilege and was in shock that I paid. No mirror was held up to show me the back which normally happens at every other haircut I’ve had." – Dissatisfied Client