Pros 
Cons A Sparkling Reputation: What Customers are Saying About Harlo & Co Salon
Harlo & Co Salon in Wodonga consistently receives glowing reviews, boasting an impressive 4.8-star rating. It’s clear from customer feedback that this isn't just a place to get your hair done, but an experience to be enjoyed. The overarching theme amongst the praise is the exceptional level of care and skill demonstrated by the team. Clients particularly highlight the attentive listening skills of the stylists, noting a refreshing change from salons where individual preferences aren’t always prioritised.
Here's a breakdown of frequently mentioned positives:
- Professionalism & Friendliness: Repeatedly cited as standing out. The staff aren’t just skilled; they’re genuinely welcoming and create a comfortable atmosphere.
- Exceptional Skillset: From colour correction to precise haircuts and flawless extensions, the team demonstrates a high level of expertise.
- Thoughtful Approach: Stylists actively listen to client requests and provide tailored solutions, ensuring a personalised experience.
- Clean & Inviting Environment: The salon décor is consistently described as delightful – light, airy, exceptionally clean, and thoughtfully decorated.
Many customers explicitly commend the salon’s adaptability, with the team often going the extra mile to accommodate last-minute changes and requests. It’s a salon that feels genuinely invested in its clients' satisfaction, earning it a dedicated and loyal following.
Spotlight on Talent: Stylists Receiving High Praise
Several stylists at Harlo & Co Salon are individually lauded for their abilities. Katie receives specific accolades for her exceptional soft wave technique and incredible colour work – clients rave about achieving looks they’ve never been able to attain elsewhere. Jade, however, appears to be a standout figure, consistently drawing praise for her expertise in hair extensions.
Here’s a closer look at what customers are saying about Jade:
| Feature | Customer Feedback |
|---|---|
| Extension Installation | "Hands down does the best weft installation I’ve ever had." |
| Hair Health | “Able to recover my hair after harsh treatments elsewhere.” |
| Colour Expertise | "Identified the perfect blonde in the first sitting." |
| Client Care | "Gentle and kind to my hair, gives proven advice that actually works." |
| Global Reputation | Clients travel internationally specifically to have their hair done by Jade & the team. |
Beyond technical skill, Jade is also commended for her commitment to ethical brands and supporting aspiring professionals through training and assistance. Tanya, another stylist, is praised for her knowledgeable and professional service, particularly her ability to provide helpful advice and deliver amazing results, even while navigating a busy period within the salon.
Accessibility & Convenience: Meeting Diverse Needs
Harlo & Co Salon demonstrates a commitment to inclusivity and convenience, making it a valuable resource for a broad range of clients. The salon is fully accessible, boasting a wheelchair-accessible car park, entrance, and toilet – facilities that are frequently overlooked, yet crucial for many customers.
Key convenience features include:
- Extended Opening Hours: With late nights on Thursdays & Wednesdays and weekend availability (open until 2pm on Saturdays), Harlo & Co caters to busy lifestyles. Their hours are:
- Monday: 9am – 4pm
- Tuesday: 9am – 6pm
- Wednesday: 9am – 8:30pm
- Thursday: 9am – 8:30pm
- Friday: 9am – 5:30pm
- Saturday: 9am – 2pm
- Sunday: Closed
- Appointment Recommendation: While walk-ins may be possible, appointments are highly recommended to ensure dedicated time with a stylist.
- Flexible Payment Options: The salon accepts both credit cards and NFC mobile payments for ease of transaction.
- Family-Friendly: Harlo & Co is explicitly welcoming to parents with young children, with staff demonstrating a willingness to assist and accommodate, as evidenced by accounts of them caring for babies while services are performed.
Addressing Concerns: Acknowledging & Understanding Feedback
Despite the overwhelmingly positive reviews, it’s important to acknowledge the instances of negative feedback. One customer reported a severely negative experience involving permanent black dye being applied without consent at age 16, along with poorly executed highlights and a rude interaction with the owner.
This feedback, while concerning, represents a singular incident in a sea of positive testimonials. However, it underscores the importance of clear communication surrounding colour treatments, especially for younger clients, and reinforces the need for attentive and respectful interactions with every customer. It is important to note that the salon has not publicly responded to this specific review, and further investigation is needed to understand if any corrective actions were taken.
It's worth noting that the vast majority of customers describe Harlo & Co Salon as the “perfect salon,” praising the respectful staff and quality of hair care services provided. This suggests that the negative experience is an outlier rather than a systemic issue, but serves as a reminder of the critical importance of maintaining consistently high standards in customer service and technical execution.