Pros 
Cons A Blossoming Reputation: The Positives at Hair in Bloom
Hair in Bloom, located in Wodonga, consistently earns high praise from its loyal clientele, boasting an impressive 4.6-star rating. A common thread throughout the positive reviews revolves around Amy, the salon owner. Clients repeatedly highlight her exceptional customer service, dedication, and skill. Many have been returning to Hair in Bloom for years, entrusting Amy with significant life events.
Here's a breakdown of what clients love:
- Personalised Service: Amy’s ability to listen and understand individual hair needs is frequently mentioned, as is her willingness to offer tailored advice. She doesn’t just execute a style; she considers what’s genuinely best for the hair type.
- Skill & Expertise: Colouring skills are particularly lauded, with clients stating she effectively remedied previous bad dye jobs and revitalised their hair. Reports suggest a talent for working with "fickle hair," achieving fantastic results.
- Flexibility & Convenience: Amy's appointment flexibility – often exceeding that of other salons – is a major drawcard. The Thursday evening hours (until 8 pm) are specifically appreciated by those with work commitments. Booking is also described as efficient and accommodating, even for last-minute requests.
- Relaxing Atmosphere: Unlike many bustling salons, Hair in Bloom offers a quiet, peaceful environment. This is a deliberate choice, creating a relaxing and attentive experience for clients. No loud music or constant hairdryer noise.
- Affordable Pricing: Several reviews mention that Amy’s services are reasonably priced, offering excellent value for money.
One client succinctly put it: “Amy does an amazing job! Listens and fully understands what’s best for your hair type… Great fair pricing.” Another shared, “Always goes above and beyond and doesn’t cost a fortune!”
Accessibility & Practicalities: What to Expect
Hair in Bloom thoughtfully caters to a wider range of needs, as detailed in its facilities information. Those with mobility concerns will find the salon accommodating, featuring:
| Feature | Enabled |
|---|---|
| Wheelchair-accessible car park | Yes |
| Wheelchair-accessible entrance | Yes |
Beyond accessibility, Hair in Bloom offers convenience in several key areas:
- Payment Options: Accepts both credit cards and NFC mobile payments.
- Parking: Free street parking is readily available.
- Child-Friendly: The salon is described as being “good for kids,” suggesting it's a suitable option for parents getting their hair done.
- Appointment System: Appointments are strongly recommended to ensure availability.
- Basic Amenities: Toilet facilities are available.
The salon is open six days a week, but closed on Sundays:
- Monday: 9 am – 6 pm
- Tuesday: 9 am – 6 pm
- Wednesday: 10 am – 6 pm
- Thursday: 10 am – 8 pm
- Friday: 9 am – 6 pm
- Saturday: 9 am – 2 pm
You can contact Hair in Bloom at +61 467 609 751 to book.
A Shadow of Disappointment: Concerning Feedback & Cultural Sensitivity
Despite the overwhelmingly positive reviews, a singular, deeply concerning account brings a critical perspective to light. One client, a woman of colour, reports experiencing what she describes as both uncomfortable and discriminatory behaviour during a haircut at Hair in Bloom.
The client alleges that Amy made insensitive comments regarding her hair type, expressing “jealousy” towards curly hair. This was coupled with awkward questions about her background, implying a sense of otherness despite her long-term residency and Australian citizenship. The haircut itself was described as “rough” and potentially intentionally damaging, involving excessive product application.
"Amy embodies the backwards, childlike mentality that some white Australian women still have towards women of colour… She made me feel uncomfortable and discriminated against during the haircut."
This account is extremely serious and raises questions about cultural awareness and sensitivity training. The client’s experience fundamentally contradicts the generally expressed feelings of care and respect reported by other customers. It’s a stark reminder that even within businesses striving for inclusivity, biases – conscious or unconscious – can exist and cause harm.
Community & Long-Term Loyalty: A Salon Embedded in Wodonga
Hair in Bloom appears deeply embedded within the local Wodonga community. Numerous clients mention a long-standing relationship with Amy, highlighting her role in significant personal milestones.
This extends beyond standard haircuts; Amy was entrusted with a bride’s wedding hair and the first haircut of a client’s son - demonstrating a high level of trust and confidence. The word-of-mouth recommendations are strong, suggesting a positive impact beyond the services rendered.
Clients also admire Amy’s willingness to go the extra mile:
- Problem Solver: One client was particularly grateful that Amy "fixed my fine uneven home coloured hair!!" after a bad DIY attempt.
- Genuine Care: Another states she is “just a lovely person!”
- Accessibility & Responsiveness: The ability to quickly book appointments via message, even on short notice, is appreciated.
It’s clear that for many in Wodonga, Hair in Bloom isn't simply a salon; it’s a place where they receive personalized care, build relationships, and feel valued. However, the critical feedback detailed in the previous section underscores the importance of consistent inclusivity and cultural sensitivity across all client interactions.