Xpress Cutz and Colour: A Mixed Bag of Hairdresser Experiences

A Spectrum of Styles: Exploring Xpress Cutz and Colour’s Service Range

Xpress Cutz and Colour, located within Pacific Werribee, presents a somewhat varied picture based on recent customer feedback. Boasting convenient opening hours – from 9am to 5:30pm Monday to Thursday, 9am to 5pm on Saturday and 10am to 5pm on Sunday – the salon aims for accessibility, and indeed offers wheelchair-accessible parking and entrances. They accept both card and mobile payments and even cater to families with a “good for kids” designation. However, the experience seems heavily reliant on which stylist you are assigned.

The salon offers a broad range of services, implicitly including cuts, colours, highlights and blow waves. Customer testimonials frequently mention specific stylists, suggesting they operate with a good degree of autonomy and individual skill. It’s clear that expertise varies within Xpress Cutz and Colour – some clients report phenomenal results, while others have voiced significant dissatisfaction.

Here’s a breakdown of the services regularly praised:

• Colouring: Frequently highlighted, particularly the work of Sonia and Julie. Clients rave about vibrant, well-blended highlights and colours that flatter their complexions.
• Cutting: Sonia’s cutting skills receive considerable commendation, specifically for handling thick hair and achieving flattering styles.
• Blow Waves: Sonia is also a consistent favourite for blow waves, demonstrating attention to detail and consistent quality.
• General Styling: Julie is repeatedly described as incredibly knowledgeable and efficient, getting "right to business" and consistently delivering satisfying results.

The Highs: Glowing Praise for Dedicated Stylists

Several customers have explicitly lauded the skills of stylists at Xpress Cutz and Colour, particularly Sonia and Julie. Sonia receives glowing reviews for her expertise in both cutting and colouring. One customer described her as “the best and most experienced hairdresser” she's ever encountered, praising Sonia's ability to transform her hair and her consistent engagement with the client throughout the process. The 21 years of passionate hairdressing experience are clearly translating to happy customers.

Julie also consistently earns high praise. A customer noted that Julie is the only hairdresser they've revisited, attributing this to her proficiency and direct, effective approach. Multiple mentions emphasize her skill, with clients feeling confident and "fabulous" after her work.

Here's a sample of the positive sentiments :

"Sonia did an amazing job with my hair! I was at first worried whether I should cut it short but she cut it so well that I 100% didn’t regret cutting my hair…Sonia is the best!"

"Julie was amazing. She is the only hairdresser I have been to more than once. Just goes about her business and knows her shit."

This consistent positive feedback provides a strong argument for specifically requesting these stylists when booking an appointment.

The Lows: A Disappointing Experience and Pricing Concerns

Despite the positive experiences shared, a significant negative review stands out, highlighting a concerning issue with pricing transparency and service quality. One customer reported being charged $75 more than the quoted price for a simple haircut, based on a seemingly unnecessary "brushing" service. They allege the stylist re-cut their hair after initially brushing it, ultimately resulting in a cut 10cm shorter than desired.

This incident raises serious questions about communication and pricing practices at Xpress Cutz and Colour. While a blow-dry to view the cut isn’t uncommon, charging a full price for brushing and then re-cutting the hair appears unreasonable and misleading. The customer’s strong recommendation against the salon is a serious indication of dissatisfaction.

It’s important to note this experience is an outlier in the generally positive feedback, but it’s a significant one that potential clients should be aware of.

Navigating Your Visit: Tips for a Positive Outcome

Based on the available reviews, visiting Xpress Cutz and Colour requires a bit of strategic planning.

• Request a Specific Stylist: If possible, specifically request Sonia or Julie when booking. Their consistent positive reviews suggest a higher likelihood of a satisfying experience.
• Confirm Pricing Upfront: Absolutely clarify the total cost of your desired service, including any potential add-ons (like blow-drying), before the stylist begins working. Don’t hesitate to ask for a detailed breakdown.
• Clearly Communicate Your Expectations: Be precise about your desired length, style, and colour. Show pictures if possible and don’t be afraid to voice any concerns during the process.
• Be Prepared to Speak Up: If you’re unhappy with any aspect of the service, address it with the stylist immediately. It's easier to make adjustments during the appointment than to be dissatisfied with the final result.
• Consider the Facility: The accessibility features – wheelchair-accessible car park and entrance – make Xpress Cutz and Colour a viable option for clients with mobility needs. The “good for kids” rating suggests a family-friendly atmosphere.