Pros 
Cons Glowing Reviews & Stellar Transformations
Studio20 Hair n Beauty in Werribee consistently receives high praise for its skilled stylists and welcoming atmosphere. Many clients, like one recent visitor, find the experience exceeds all expectations, resulting in hair that “feels and looks incredible!”. Several reviews specifically highlight Seema’s expertise. From nanoplasty treatments that tame even the thickest, curliest hair – with realistic time expectations upfront – to beautiful colour work, Seema clearly has a loyal following. One client reported a transformation from frizzy to sleek and shiny hair, praising the affordable price as an added bonus. Another delighted customer lauded Seema's warm and professional approach, appreciating her insightful color suggestions and overall expertise during a hair botox, colour, and cut service.
Monika also receives consistent positive feedback, particularly for keratin treatments. A recent client was overjoyed with the results, noting a dramatic improvement in hair softness, smoothness, and overall health. Beyond the technical skill, clients frequently mention the attentive and friendly service provided by the Studio20 team, describing them as understanding and offering valuable insights. The salon environment itself is often described as gorgeous and relaxing.
Here's a glimpse of the positive sentiments expressed:
- Exceptional Colour Expertise: Clients consistently rave about the colour services offered, with stylists tailoring shades to suit individual skin tones and styles.
- Transformative Treatments: Nanoplasty and Keratin treatments are consistently mentioned as providing significant improvements in hair texture and manageability.
- Personalised Service: Stylists like Seema and Monika take the time to understand client goals and offer tailored advice.
- Welcoming Environment: The atmosphere is described as inviting, comfortable, and relaxing.
The Pricing Puzzle – Transparency Concerns
Despite the overwhelmingly positive experiences, a recurring theme in some reviews revolves around pricing transparency. One client, while thrilled with her haircut and Seema’s lovely manner, was surprised by the final bill. Booked for a “wash, cut n blow wave” ‘from $45’, the total reached $75 due to additions for layers and styling with straighteners – costs not clearly communicated upfront. The client felt that whilst the small amount of face framing layers were good, the extra cost was a little misleading.
This raises a valid point about clarity around additional charges. While the ‘from’ price is standard practice, customers understandably expect a detailed breakdown before agreeing to the service, especially when "styling" with a blow dryer is included as part of the originally booked “blow wave”. The late notification of potential price changes—even a slight delay in confirming appointment times—contributed to the confusion.
Here's a breakdown of the concerns:
| Issue | Detail | Potential Improvement |
|---|---|---|
| 'From' Pricing | Base price isn’t always the final cost | Provide clear price ranges for services with common add-ons |
| Unclear Add-ons | Layers and styling weren’t pre-discussed | Discuss & price options during consultation |
| Late Notice | Appointment time change via text | Confirm appointments and pricing details well in advance |
A Cautionary Tale: Damage & Repair Costs
While less common, one review details a particularly concerning experience. A client with hair extensions unfortunately experienced significant damage—including burn marks from straighteners and destruction of extensions—after a wash and blow wave at Studio20. This resulted in a hefty $1600 bill for repairs, including replacement extensions and colour correction, as the client had an important event.
This is a serious issue highlighting the importance of careful technique and communication, particularly when working with extensions and colour-treated hair. This experience serves as a crucial reminder for potential clients to thoroughly discuss their hair type, extension details, and desired outcome with their stylist before the service begins. It also underscores the salon's responsibility to ensure their staff are adequately trained in handling delicate hair and extension work. While the majority of feedback is positive, this instance emphasises the need for consistent quality control.
"Please be very very careful," the client advises, a stark warning that needs to be heeded.
Accessibility & Convenience – Studio20’s Practical Side
Studio20 Hair n Beauty offers several practical amenities and conveniences. They proudly identify as a women-owned business, which often appeals to customers seeking to support local female entrepreneurs. Accessibility is prioritised with a wheelchair-accessible car park available. Basic necessities like a toilet are readily accessible for clients.
Appointments are highly recommended, ensuring stylists can dedicate sufficient time to each client's needs. The salon demonstrates a commitment to sustainability through plastic bottle recycling. Modern payment options are also supported, including credit cards, debit cards, and NFC mobile payments, providing flexibility for customers.
Studio20’s opening hours are extensive, offering a wide range of appointment slots throughout the week:
- Monday – Thursday: 9:30 am – 7:00 pm
- Friday & Saturday: 9:00 am – 7:00 pm (Saturday finishes at 5pm)
- Sunday: 9:00 am – 5:00 pm
This broad availability makes it convenient for clients with busy schedules to book appointments.