Pros 
Cons A Sanctuary for Style: First Impressions & Ambiance
Percy and Fred Salon, located at Shop 3/1 Princes Hwy, Werribee VIC 3030, consistently receives high praise for its inviting atmosphere. With an impressive 4.600000 rating, it’s clear that clients aren’t just getting a haircut – they’re experiencing a moment of self-care. Numerous reviews highlight the salon as “gorgeous”, “comfortable & spacious”, and “very modern”. This isn’t just your typical neighbourhood hairdresser; it’s a beautifully designed space that immediately puts clients at ease.
Beyond the aesthetics, Percy and Fred excels in creating a welcoming environment for everyone. The salon proudly identifies as women-owned and is actively LGBTQ+ friendly, fostering a sense of inclusivity that many appreciate. Practical considerations are also addressed; the salon provides wheelchair-accessible parking and entrance, catering to a diverse clientele. Small touches, like offering beverages during appointments, further enhance the overall experience.
Here's a quick overview of the facilities:
| Facility | Available |
|---|---|
| Women-Owned | Yes |
| On-Site Services | Yes |
| Wheelchair Access | Yes |
| Beverages | Yes |
| Toilet | Yes |
| LGBTQ+ Friendly | Yes |
The Master Stylists: Consistent Excellence & Personalised Service
The real heart of Percy and Fred Salon lies with its talented team of stylists. Numerous clients specifically mention stylists by name – Chloe, Ellie, Sam, Victoria, and Ines – consistently praising their skill, attention to detail, and ability to deliver exactly what the client requests.
Reviewers highlight a consistent ability to provide personalised service. One client noted Chloe’s wonderful communication throughout the entire process, from pre-booking to the final result. Others remark that Ellie and Sam have been caring for their hair for years, consistently exceeding expectations. Ines, in particular, receives accolades for her focused approach, listening intently to instructions and delivering a haircut that perfectly aligns with the client's vision – all without unnecessary upselling.
This focus on client needs is a defining characteristic. It’s not simply about applying techniques; it's about understanding each individual's hair type, lifestyle, and desired look. The positive feedback often centres around feeling “confident” and “happy” with their new style, a testament to the stylists’ expertise and dedication.
Operational Excellence: Convenience & Accessibility
Percy and Fred Salon understands the importance of convenience, providing flexible opening hours to accommodate busy schedules. They are open six days a week, with extended hours on Thursday, Tuesday, and Wednesday until 9:00 PM. This makes it easier for clients to book appointments that fit their lifestyle.
The salon readily accepts both credit and debit cards and offers ample parking options – free street parking, a free parking lot, and even on-site parking, alleviating a common source of stress for salon-goers. While walk-ins aren't explicitly advertised, appointments are recommended to ensure stylists can dedicate the necessary time and attention to each client. This is indicative of a salon that values quality over quantity.
Here's a summary of the opening hours:
- Monday: 9:00 am – 5:00 pm
- Tuesday: 9:00 am – 9:00 pm
- Wednesday: 9:00 am – 9:00 pm
- Thursday: 9:00 am – 9:00 pm
- Friday: 9:00 am – 5:00 pm
- Saturday: 9:00 am – 4:00 pm
- Sunday: Closed
Addressing Concerns & Celebrating Exceptional Customer Care
While overwhelmingly positive, one review details a less-than-ideal experience involving a colour correction. The client was dissatisfied with the resulting red tones in her roots after attempting to tone blonde highlights. While this is unfortunate, Percy and Fred’s response (as highlighted in another review) demonstrates exceptional customer service. A client with an expired voucher was amazingly accommodated, showcasing the salon’s generosity and commitment to building strong client relationships.
This willingness to go above and beyond, even in challenging situations, is a key differentiator. The salon appears to genuinely value its clients and is dedicated to resolving issues to the best of its ability. The salon’s planned move to new premises is also viewed optimistically, with one client playfully suggesting it's time for a “new broom” – a metaphor for fresh energy and continued improvement. It’s clear that Percy and Fred Salon is not just a business; it's a community hub where clients feel valued, respected, and beautifully transformed.
“Best experience. Always is… You can’t get better than that for customer service.” - A valued client.