Linear For Hair: A Mixed Bag of Praise and Problems at the Salon

A Warm Welcome & Stellar Styles: The Upsides of Linear For Hair

Linear For Hair, located in Werribee, presents a generally positive image with an overall rating of 4.3, but customer experiences are clearly varied. Many patrons rave about the exceptional staff and the quality of the hair services provided. A recurring theme in the positive reviews highlights the friendliness and professionalism of the team. Several customers specifically mention feeling welcomed and pampered, with staff taking the time to understand their vision and offering helpful advice.

Here’s a breakdown of what customers consistently appreciate:

• Highly Skilled Stylists: Names like Kyah, Maryanne, Elee and Naomi are repeatedly praised for their talent and ability to deliver stunning results. Kyah is described as “pure magic”, capable of turning even vague ideas into incredible hairstyles. Maryanne is noted for consistently exceeding expectations and understanding what suits each client.
• Positive Atmosphere: The salon is often described as having a warm and inviting atmosphere, with a strong sense of camaraderie amongst the staff. Customers note the staff’s kindness towards each other, contributing to a pleasant experience.
• Excellent Customer Service: From warm greetings to attentive service throughout the appointment, customers consistently praise the exceptional care they receive. Elle (the owner) is specifically mentioned for her warm and friendly demeanour.
• Accessibility & Convenience: Linear For Hair caters to a wide range of needs with wheelchair-accessible facilities (car park and entrance) and a convenient booking system (appointments recommended). Payment options are also modern and varied including credit cards and NFC mobile payments. The extended opening hours (until 9pm on Thursdays and Fridays) are a plus for those with busy schedules.
• Family Friendly: The salon is noted as being “good for kids”, making it a viable option for families seeking hair services.

The Colour Conundrum: When Things Go Wrong at Linear

Despite the abundance of positive feedback, a significant number of reviews detail deeply unsatisfactory experiences, predominantly related to hair colouring services. The most detailed and concerning review recounts a truly harrowing experience involving a botched colour correction and severe chemical burns.

Here’s a summary of the issues raised:

• Communication Breakdown: A major complaint revolves around a lack of accurate record-keeping and miscommunication regarding colour preferences. A customer explicitly requested “pearl toner, NO ASH” which was clearly noted in their file, yet was applied an ash toner during a subsequent appointment, leading to significant distress.
• Damaging Procedures: The review details instances of overly harsh bleaching procedures, resulting in severe chemical burns and subsequent hair breakage. The customer alleges being told “toner doesn’t have ammonia” while experiencing a burning scalp – a concerning claim.
• Insufficient Aftercare & Compensation: The response to the negative experience was deemed wholly inadequate. A weak apology and a take-home scalp treatment were offered, despite the severity of the damage. The customer, remarkably, still paid for the disastrous service.
• Inconsistent Toner: Another customer raised the issue of inconsistencies with toner application across multiple appointments, displaying internal communication issues.

It’s crucial to note: While these experiences are alarming, they appear to be outliers. However, they highlight a potential risk associated with colour services at Linear For Hair - consistent internal communication regarding client requests appears to be a challenge.

Price Point & Practicalities: What to Expect at Linear For Hair

Linear For Hair acknowledges its services are positioned at a “higher end” of the pricing spectrum. While many customers believe the quality justifies the cost, it’s a factor to consider. The salon is located at Shop 107 Heaths Rd, Werribee VIC 3030, and can be reached by phone at +61 3 9748 9595.

Here's a quick glance at practical information:

Opening Hours:

• Monday: 9am–5:30pm
• Tuesday: 9am–5:30pm
• Wednesday: 9am–5:30pm
• Thursday: 9am–9pm
• Friday: 9am–9pm
• Saturday: 9am–5pm
• Sunday: Closed

Beyond the Basic Cut & Colour: Unique Experiences & Positive Details

Beyond the standard services, several reviews highlight specific positive experiences that enhance Linear For Hair's appeal. One customer recounts a successful colour transformation of severely damaged hair, emphasizing the team's willingness to work with challenging situations and their ability to achieve impressive results. This included a complex green colour being achieved, as well as impactful bang transformation.

Another review notes the salon's affordability and the experienced team, with staff demonstrating helpfulness both to clients and to each other, fostering a welcoming salon atmosphere. Additionally, the salon proactively accommodated a walk-in appointment, demonstrating their flexibility and commitment to customer service.

“Linear For Hair is the best hair salon in the Western suburbs. Highly recommend Maryanne, she always knows what suits me and exceeds my standards every single time.” – A typical comment found amongst the positive reviews.