Pros 
Cons A Haven for Curls: What Clients are Saying About Curl Up ‘N Dye with Rebecca
Curl Up ‘N Dye with Rebecca, located in Werribee, VIC, consistently earns high praise with an impressive 4.7 rating, and it’s clear from client testimonials why. The salon distinguishes itself with a commitment to understanding and catering to all hair types, particularly those often deemed ‘difficult’ – like long, unruly, and naturally curly manes. Many reviewers highlight stylist Amanda's expertise in rescuing and revitalising complex curls, preventing drastic cuts and delivering consistently satisfying results. Beyond individual skill, there's a palpable sense of warmth and friendliness permeating the entire team. Clients frequently mention being greeted warmly, feeling ‘at home’ and receiving attentive service that focuses on both the desired look and the health of their hair. The salon's amenities also contribute to a positive experience, boasting wheelchair accessibility in both the car park and entrance, as well as standard conveniences like toilet facilities. Payment options cater to modern needs, accepting both credit cards and NFC mobile payments. Appointments are highly recommended, showcasing the salon's popularity.
The Good Hair Days: Consistent Praise and Professionalism
The recurring theme across numerous reviews is exceptional professionalism coupled with a genuine caring attitude. Maria and Natalia, in particular, receive glowing testimonials for their skill, friendliness, and accommodating nature. One client described Natalia as a “life saver,” praising her for achieving a “super fabulous” result. Another reviewer, having left a hairdresser of 20+ years, emphatically stated that choosing Curl Up ‘N Dye was the “best thing” they did.
Here's a breakdown of frequently praised qualities:
- Expertise: Stylists demonstrate a deep understanding of hairdressing techniques and adapt them to individual needs.
- Friendliness & Welcoming Atmosphere: Staff consistently create a comfortable and inclusive environment.
- Punctuality & Accommodation: Clients appreciate being valued and respected, consistently quoting prompt and accommodating service.
- Realistic Expectations: Stylists aren’t afraid to be honest about what's achievable, ensuring client satisfaction.
- Immaculate Salon: Cleanliness and presentation contribute to a positive overall experience.
A particularly insightful review highlighted the salon's dedication to educating clients on how to maintain their curls, offering styling techniques and a non-pushy approach to product sales.
Where Things Get Tricky: Navigating Men's Longer Hair
Despite the overwhelmingly positive feedback, recurring concerns emerge regarding haircuts for men with longer, curly hair. Several clients reported a misunderstanding of their requests for simple trims, resulting in significantly shorter cuts than intended. The issue appears to stem from stylists applying a "template" for traditional men's haircuts, failing to adequately consider the unique texture and styling requirements of longer curly hair.
"If you have longer curly hair for a man be careful...they take it to mean you want all the length out and for it to be a regular men’s haircut."
This highlights a potential area for improvement - focussed training on cutting techniques tailored to diverse textures and lengths, especially for male clients preferring to retain length and embrace their natural curl pattern. It's a stark contrast to the positive experiences described by women with curly hair, who consistently report excellent results.
Appointment Scheduling & Communication Concerns
A single, but significant, complaint revolves around a miscommunication regarding a colour appointment booked well in advance for a wedding anniversary. The client was informed upon arrival that a colour beyond their natural shade was not possible, despite no such limitation being mentioned during the booking process. This led to disrupted plans and considerable disappointment.
The salon's opening hours offer flexibility - with extended hours on Thursdays and Fridays, and a dedicated morning session on Saturdays. However, this instance underscores the importance of:
- Clear Communication: Thoroughly discussing colour options and limitations at the time of booking.
- Detailed Consultation: Confirming appointment details and potential restrictions directly with the stylist.
- Proactive Information: Providing clients with a clear understanding of service parameters to prevent unforeseen issues.
While this represents an isolated incident, addressing these communication gaps could prevent future frustrations.