Anju Hair and Beauty Unisex Salon: A Mixed Bag of Experiences

A Glimpse into Anju Hair and Beauty: What Customers are Saying

Anju Hair and Beauty Unisex Salon in Werribee currently holds a solid 4.4-star rating, but digging deeper into customer feedback reveals a somewhat mixed experience. While many patrons praise the skills of specific staff members like Rima and Reema, others have reported issues with service quality and even discrepancies in pricing. The salon caters to both men and women, offering a range of services from haircuts and colouring to facial treatments and threading. Facilities include wheelchair-accessible parking and seating, a positive for customers with mobility needs, however, a wheelchair-accessible toilet is currently unavailable. It's important to note that Anju Hair and Beauty operates on an appointment-only basis and accepts cash, cheques, credit, and debit cards, as well as NFC mobile payments.

Here’s a breakdown of key observations from recent reviews:

• Positive Highlights: Customers consistently laud the professionalism and meticulous work of Rima, particularly for eyebrow shaping, facials, and threading. Many describe her as patient, skilled, and providing exceptional results.
• Kids Friendly: The salon is generally seen as ‘good for kids’ so offers a level of convenience for families.
• Parking Convenience: Free street parking and a free parking lot adjacent to the salon alleviate parking concerns.
• Women-Owned: The business identifies as women-owned.

The Rima Effect: Consistently High Praise

Within the broader range of customer comments, a clear trend emerges: Rima consistently receives exceptional reviews. Several customers specifically call out her dedication, thoroughness, and skill.

Here’s a sample of the positive feedback Rima receives:

"Rima is very professional, thorough and her work is very neat and tidy. I went for eyebrow and facial, couldn’t be more happier as I got my perfect eyebrow arch along with a shiny face."

"Reema was very patient and she took time to focus on my eyebrows and did a great job. I would highly recommend Reema for her services, including waxing and upper lip, which she ensured was less painful while doing the service."

"Rima the way she puts efforts into her job is excellent. She has done an excellent job. She is very nice and professional."

These reviews suggest that seeking an appointment specifically with Rima could be a pathway to a highly satisfying salon experience. Clearly, she is a significant asset to Anju Hair and Beauty.

Concerns & Complaints: A Look at the Less Positive Experiences

Despite the 4.4-star rating, a particularly detailed review raises significant concerns about the overall quality of service at Anju Hair and Beauty. This customer experienced a haircut that didn't match the requested style, a lack of attention to detail, and a discrepancy between the advertised price for a ladies’ haircut ($30) and the amount charged ($35). The customer also reported unpleasant smelling aprons and a perceived shortage of qualified hairdressers, particularly in the women’s section, leading to long wait times and a rushed haircut.

Further issues reported include:

• Pricing Discrepancies: The customer alleges being overcharged despite clear advertised pricing.
• Lack of Skill/Experience: A rushed, unsatisfying haircut, requiring self-correction at home, points to potential issues with stylist experience.
• Poor Communication: The owner’s response to the complaint, perceived as dismissive and providing false excuses, further aggravated the situation.
• Hygiene Concerns: Unclean aprons raise hygiene concerns.
• Staffing Levels: A busy salon with a disproportionate number of barbers compared to female hairdressers resulted in lengthy wait times for female clients.

The customer expressed extreme dissatisfaction with the owner’s response and felt their experience was invalidated. This paints a worrying picture of customer service in contrast to the positive experiences shared with Rima.

Service Offerings and Practical Information

Anju Hair and Beauty Unisex Salon provides a wide range of services to cater for both men and women.

Here is a table outlining the services available:

Key Information for Potential Customers:

• Address: 30 Watton St, Werribee VIC 3030, Australia
• Phone: +61 424 055 764
• Opening Hours:
  • Monday: 10 am–7 pm
  • Tuesday: 10 am–6 pm
  • Wednesday: 10 am–6 pm
  • Thursday: 10 am–6 pm
  • Friday: 10 am–6 pm
  • Saturday: 10 am–6 pm
  • Sunday: 10 am–7 pm
• Payment Options: Cash, Cheques, Credit Cards, Debit Cards, NFC Mobile Payments.
• Accessibility: Wheelchair accessible parking and seating.
• Appointment Required: Yes.

Potential customers should be aware of the mixed reviews and may wish to request an appointment with Rima specifically to ensure a positive experience. Clarifying pricing before receiving services is also advisable.