Pros 
Cons A Mixed Bag of Brushes: Exploring Customer Experiences at Amazed Hair
Amazed Hair, located in Werribee, presents a fascinating case study in customer satisfaction. With a Google rating of 3.6, the salon clearly evokes strong opinions – both positive and negative. Conveniently open seven days a week (9am-9pm on Thursdays and Fridays, 9am-5pm Saturdays and Sundays, and 9am-5:30pm Mondays, Tuesdays and Wednesdays) and equipped with wheelchair accessibility features like a dedicated car park and entrance, Amazed Hair aims to be inclusive. They accept both card and NFC mobile payments, and even cater to families with a ‘good for kids’ designation. However, the actual experience seems…variable. Several customers highlight exceptional service, while others detail frustrating encounters.
Here’s a breakdown of recurring themes:
- The Rani Effect: Rani consistently receives glowing praise. Multiple reviewers specifically mention her skill and ability to rectify previous hair disasters. One delighted customer stated Rani “did an amazing job” and is now her trusted stylist. Another shared how Rani rescued them after a less-than-ideal experience elsewhere, leaving them “feeling so good!”
- Samar’s Stellar Service: Similar to Rani, Samar also attracts repeat positive feedback. A Mother's Day experience turned special thanks to Samar’s attentive care, precise work, and clear communication regarding treatments and products.
- Management Matters: The presence (or absence) of the manager seems to significantly impact the quality of service. Several customers note that experiences are consistently positive when the manager is on duty, suggesting a potential gap in staff training or quality control.
- Inconsistent Cutting Quality: The most frequent source of complaint centres around haircutting. While some praise the results, others describe extremely disappointing experiences, citing blunt, choppy cuts lacking blending or skill.
Moments of Magic: When Amazed Hair Truly Shines
When Amazed Hair hits the mark, it really hits the mark. Customer testimonials paint pictures of stylists going above and beyond, displaying genuine care and a talent for transforming looks.
Consider these standout scenarios:
- Time Crunch Champions: One customer, pressed for time, was impressed by the team’s accommodation and efficiency. The stylist not only listened to their requests but also offered helpful suggestions, delivering a fabulous haircut without compromising quality.
- Kid-Friendly Comfort: A parent successfully brought both a son and daughter for haircuts, praising the stylist’s kindness and ability to make the children feel comfortable throughout the process. Both children were happy with their new styles, ensuring a positive experience for the whole family.
- Restorative Results: The numerous mentions of Rani’s skill in fixing previous mistakes highlight a real strength for Amazed Hair. She is consistently described as a ‘rescuer’, taking on challenging cases and delivering excellent results.
These experiences demonstrate that Amazed Hair has the potential to provide exceptional service; it’s just not consistently delivered across the board.
Styling Struggles: Where Amazed Hair Falls Short
Unfortunately, a significant portion of reviews detail negative experiences, primarily related to inconsistent haircutting and billing discrepancies. These complaints warrant a closer look:
- The Choppy Cut Conundrum: Several customers explicitly mention receiving poor haircuts characterised by blunt lines, lack of blending, and overall unprofessional execution. One reviewer stated they could achieve a better result with kitchen scissors at home.
- Pricey Discrepancies: A recurring issue involves unexpected and inflated pricing. One customer was charged $62.80 for a simple haircut that should have cost $40, with a vague explanation about “changing the style”. Another customer was quoted one price for a wash and blow wave with curls ($70) but was then told it would cost $120 by a different staff member.
- Condescending Communication: A customer also reported a stylist being condescending and dismissive when voicing concern about the haircut, creating an uncomfortable and frustrating interaction.
- A Disappointing Finish: One customer specifically mentions receiving a poor blow wave after a wash, claiming it looked like they styled it themselves. They subsequently sought correction from another salon.
| Issue | Frequency | Details |
|---|---|---|
| Poor Haircut Quality | High | Choppy, blunt, lack of blending, uneven fringes |
| Incorrect Pricing | Medium | Unexpected price increases, discrepancies between quoted and actual cost |
| Poor Communication | Medium | Condescending attitude, dismissive responses to concerns |
| Unsatisfactory Finish | Low | Blow waves looking unfinished or ineffective |
Facilities and Accessibility: A Welcoming Space?
Amazed Hair makes a conscious effort to be an accessible and convenient salon. The inclusion of a wheelchair-accessible car park and entrance demonstrates a commitment to inclusivity, which is commendable. The extended opening hours (including weekends) are also a significant advantage for customers with busy schedules. The acceptance of both credit cards and NFC mobile payments adds to the convenience. The “good for kids” designation suggests a family-friendly atmosphere, although the impact of this designation on service quality isn’t explicitly detailed in the reviews.
However, while these facilities are in place, they don’t guarantee a positive experience. The positive and negative reviews suggest that the core issue isn’t accessibility, but rather the consistency of the service provided within the salon. Booking appointments is recommended, though not strictly enforced.