Pros 
Cons A Buzzworthy Reputation: What Customers are Saying About Hair Room 116
Hair Room 116, located at 116 Lava St, Warrnambool, consistently earns a solid 4.6-star rating, and a closer look at customer feedback reveals why. It’s clear that this salon isn’t just about haircuts; it's about the entire experience. The overarching theme emerging from reviews is the warmth and skill of the stylists. Many patrons specifically highlight the personal connection they forge with their hairdresser, creating a welcoming and relaxed atmosphere.
Here's a breakdown of what's frequently lauded:
- Exceptional Stylists: Names like Tae and Indi Carter repeatedly appear in positive reviews. Customers rave about Tae’s pixie cut expertise – one enthusiastic client is even planning a 3-hour train journey for their next appointment! Indi is celebrated for her incredible scalp massages.
- Friendly & Attentive Service: Words like “lovely,” “pleasant,” and “awesome” are frequently used to describe the staff, suggesting genuine care and attentiveness.
- Quality Haircuts: While some mention cuts as “ordinary”, the vast majority report being “very happy” and “looked after beautifully.”
- Relaxing Atmosphere: The combination of talented stylists and friendly service contributes to a generally positive salon vibe.
Accessibility & Convenience for the Modern Client
Hair Room 116 demonstrates a considerate approach to client needs, offering a range of accessible conveniences. The salon is noted as having a wheelchair-accessible car park, a vital feature for anyone with mobility concerns.
Further enhancing the customer experience are the flexible payment options available. They accept both credit cards and NFC mobile payments, catering to modern preferences.
Here's a quick look at their operating hours:
| Day | Hours |
|---|---|
| Monday | Closed |
| Tuesday | 9 am – 4 pm |
| Wednesday | 9 am – 4 pm |
| Thursday | 9 am – 4 pm |
| Friday | 9 am – 4 pm |
| Saturday | 9 am – 4 pm |
| Sunday | Closed |
Appointments are recommended - this ensures you’ll be seen promptly and receive the dedicated attention you deserve. Interestingly, the salon is also touted as being good for kids, suggesting a family-friendly environment. This might be especially helpful for parents looking for a stress-free hair appointment!
Beyond the Cut: The Personal Touch at Hair Room 116
It’s increasingly rare to find a business that prioritises connection alongside excellent service. Hair Room 116 seems to excel in both. Reviews frequently mention the enjoyable conversations had during appointments.
"Thanks Tae, best pixie cut ever!! Thanks for a lovely chat and an amazing hair cut.."
This quote exemplifies the positive sentiment surrounding the salon’s interpersonal approach. It's not merely a transaction; it’s an opportunity for a little self-care and a good catch-up. This aspect particularly resonates with clients, fostering loyalty and a sense of community. It’s clear that the stylists at Hair Room 116 take the time to get to know their clients’ preferences and needs, resulting in haircuts that truly suit their individual style and personality. The comment concerning a return trip from a substantial distance showcases the depth of customer appreciation.
Addressing Feedback: A Holistic View of Hair Room 116
While overwhelmingly positive, a couple of reviews mention 'ordinary' haircuts. It’s important to acknowledge this, however, this appears to be an isolated opinion. Given the consistent praise for the skills of stylists like Tae and Indi, it's possible this experience was specific to a particular style request or stylist-client compatibility.
It's also worth noting that even with this feedback, the “very pleasant service” was still highlighted, indicating that even less-than-perfect cuts were accompanied by a positive experience. Hair Room 116 appears dedicated to customer satisfaction. Their willingness to accommodate a potential 3-hour commute for a repeat appointment demonstrates a clear commitment to delivering results that exceed expectations. The range of positive comments discussing the value of the appointments considerably outweighs the handful of less enthusiastic opinions.