Pros 
Cons A Warrnambool Gem: First Impressions of Gloss Art Boutique
Gloss Art Boutique, nestled at 168 Fairy St in Warrnambool, consistently earns a strong 4.4-star rating, and after delving into customer feedback, it’s easy to see why. More than just a salon, Gloss Art Boutique appears to be a local favourite built on skill, care, and a genuinely positive experience. Conveniently open throughout the week—from 9am-5:30pm on Fridays, 9am-2pm on Mondays, a late 9am-1am on Saturdays, and extending to 8pm on both Wednesdays and Thursdays—it caters to a variety of schedules. Accessibility considerations are also clearly a priority, with wheelchair-accessible parking available. The salon expertly blends professional artistry with a warm, inviting atmosphere.
Here’s a quick rundown of what you can expect:
- Location: 168 Fairy St, Warrnambool VIC 3280
- Phone: +61 3 5562 0044
- Payment Options: Credit & Debit cards, NFC mobile payments are all accepted for seamless transactions.
- Appointment Policy: Appointments are highly recommended, ensuring you receive the dedicated attention you deserve.
- Facilities: Includes toilet facilities and accessible parking.
The Art of Colour and Restoration: Skilled Technicians at Work
The overwhelming praise revolves around the expertise of the stylists, particularly their colour work. Customers repeatedly highlight Gloss Art Boutique’s ability to deliver brilliant, long-lasting colour without the exorbitant price tags often found elsewhere in Warrnambool. It’s a significant drawcard for those seeking high-quality results and value for money. But it doesn't stop at colour.
Many testimonials focus on restorative hair treatments and the ability to revive severely damaged hair. One customer shared a powerful story: their hair, described as "like straw," was brought “back from the brink of breaking” thanks to the skilled care of hairdresser Bronwyn. This isn’t merely a styling appointment; it’s about hair health. Bronwyn’s advice on product usage and regular trims clearly demonstrate a commitment to long-term hair wellbeing and are valued by her clientele. The salon also utilises “first class” products, further reinforcing this dedication.
The dedication to training is also noteworthy. Owner Rebecca fosters a learning environment, allowing trainees to observe and develop their skills under the guidance of experienced professionals.
A Team-Oriented Atmosphere and Exceptional Customer Service
Beyond the technical skills, the consistently mentioned aspect of Gloss Art Boutique is the exceptional customer service. The "lovely ladies" are frequently described as friendly, warm, and skilled. Owner Rebecca is specifically lauded for her talent and the high standard she maintains amongst her team. Reviewers actively use words like "brilliant," "fabulous,” and “consummate professional" when describing the staff.
This creates a positive cycle: a skilled and happy team delivers a superior service, which, in turn, generates loyal customers. There’s a genuine sense of community within the salon, extending to warm wishes for the festive season, as evidenced by the customer wishing the team "health, happiness and prosperity 🙏 for 2025". It seems Gloss Art Boutique isn't just fixing hair; they're building relationships.
Here’s a glimpse of customer sentiment:
| Customer Aspect | Frequency of Mention | Descriptive Words Used |
|---|---|---|
| Skill/Expertise | Very High | Brilliant, Fabulous, Skilled, Knowledgeable |
| Customer Service | Extremely High | Lovely, Warm, Friendly |
| Hair Health | High | Restorative, Silky, Healthy |
| Value for Money | Moderate | Reasonable, Not overpriced |
Long-Term Loyalty: Why Customers Return to Gloss Art Boutique
It’s not just about one-off transformations; the numerous mentions of long-term patronage – "Have been going there for years" – highlight Gloss Art Boutique’s ability to retain customers. This level of loyalty speaks volumes, suggesting consistent quality and a satisfying experience. Regular services, such as weekly blow dries and root touch-ups, are common amongst clients, positioning the salon as a cornerstone of their self-care routines.
The combination of skilled stylists, a welcoming environment, and a commitment to hair health results in a powerful formula for success. Gloss Art Boutique appears to have perfected the art of not just doing hair—but of making their clients feel good about their hair, and themselves, long after they leave the salon.