Pros 
Cons A Spectrum of Styles: What Clients are Saying About Coco Hair & Beauty
Coco Hair & Beauty in Warrnambool receives a solid 4.5-star rating, suggesting a generally positive experience for most customers. However, a closer look at recent reviews reveals a more nuanced picture – one of brilliant service alongside some concerning inconsistencies. Located within Gateway Plaza, the salon boasts convenient facilities including wheelchair accessibility (parking, entrance, and seating - though a wheelchair-accessible toilet is currently unavailable) and a welcoming atmosphere, actively promoting itself as LGBTQ+ and transgender safe space. They also cater to families, noting being "Good for kids," and offer the convenience of free parking. Appointments are highly recommended, and they accept a wide range of payment options including credit, debit & NFC mobile payments. But how does the service actually stack up?
The High Notes: Praise for Skill & Service
Many clients consistently rave about the exceptional service delivered at Coco Hair & Beauty. Several reviews specifically highlight the friendly and professional team.
“Amazing Customer Service. Friendly and Professional. If you want a Salon that really cares, Coco is for you 5 ☆”
This sentiment is echoed throughout the feedback. Particular praise is given to stylists like Gail, with one customer stating she “listened to what I needed and certainly delivered.” Another delighted traveller, cautious about choosing a new hairdresser while on the road, awarded Coco Hair & Beauty a full five stars, noting the "fantastic service" and a surprising, yet appreciated, bonus:
- Vibrating massage chairs at the washing basin!
The salon seems adept at providing guests with a relaxing and enjoyable experience whilst delivering a quality cut and colour. Jo, an apprentice stylist, also receives a shout-out for delivering exactly what a client requested. This suggests Coco Hair & Beauty invests in training and empowers its team to provide excellent results.
Where Things Get Tricky: Concerns About Cutting Technique & Communication
While positive reviews dominate, a significant number of complaints revolve around communication and cutting accuracy. One particularly distressing account details a client’s hair being thinned without consent. They were deeply upset by the loss of length and volume, describing their ponytail as “very sad to look at.” This raises serious questions about whether stylists are adequately discussing treatment plans before proceeding.
Similarly, another client experienced a disastrous haircut, requesting shoulder-length hair but receiving a chin-length cut after explicitly asking the stylist not to cut it too short. This illustrates a worrying pattern of stylists not fully listening to, or understanding, client requests.
| Issue | Number of Mentions |
|---|---|
| Unwanted Thinning | 1 |
| Incorrect Length | 1 |
| Poor Listening Skills | 2 |
These experiences, while not representative of all clients, are serious enough to warrant attention from the salon management.
Price Point & Colour Services: A Potential Barrier?
The cost of services at Coco Hair & Beauty appears to be a point of contention for some. One customer was shocked by a quote of $400-$600 for a colour service – a half-and-half hair style similar to one their sister had previously received at the same salon. They described feeling "insulted" by the price.
While colour pricing can vary significantly depending on complexity and product costs, this quote suggests a potentially high price point compared to other salons in the Warrnambool area. This may deter clients, particularly those on a budget. It’s important to note that this is a single incident and price expectations vary, it is still worth considering when choosing Coco Hair & Beauty. Potential customers are advised to obtain a detailed quote before committing to any service.
Coco Hair & Beauty can be contacted by phone at +61 3 5561 2712 and operates Monday to Friday 9am-5:30pm, Saturday 9am-4pm, and is closed on Sunday. They are located at Gateway Plaza, Shop 28/154 Raglan Parade, Warrnambool VIC 3280, Australia.