Pros 
Cons A Warm Welcome & Accessibility at Biba
Biba, located at 167 Koroit St, Warrnambool, consistently earns high praise for its welcoming atmosphere and commitment to inclusivity. Boasting an impressive 4.5-star rating, this hair salon clearly prioritises client comfort and convenience. Notably, Biba goes above and beyond in catering to diverse needs; the facilities include a wheelchair-accessible car park, entrance, and toilet, making it a standout option for clients with mobility requirements. This dedication to accessibility, as highlighted by one customer, was a key factor in choosing Biba after a stressful search for an accommodating salon.
The salon’s thoughtful approach is further reflected in its practical details. Appointments are recommended, ensuring a personalised experience, and Biba embraces modern payment methods including credit, debit and NFC mobile payments. It’s also a surprisingly family-friendly spot, with many reviewers noting it's "good for kids."
Here's a quick overview of the facilities at Biba:
| Facility | Available |
|---|---|
| Wheelchair Parking | Yes |
| Accessible Entrance | Yes |
| Accessible Toilet | Yes |
| Toilet | Yes |
| Appointments | Recommended |
Stylist Spotlight: Expertise & Personalized Service
The real heart of Biba lies in its team of skilled stylists. Numerous reviews specifically commend individual stylists for their expertise and dedication. Lisa receives accolades for an "awesome" shampoo and cut, demonstrating a keen ability to listen to client desires and offer insightful suggestions. Similarly, Talhia is described as an “AMAZING colorist and a true professional,” providing skilled colour services without being overly chatty which allows for a relaxing experience. Millie is praised for being “very helpful and great,” guiding clients even when they’re unsure of what they want.
Tahnee, however, receives particularly glowing reviews - not just for her technical skill in reviving hair damaged by COVID lockdowns, but also for her kindness, understanding, and respect for physical limitations. Clients consistently emphasise the personalized attention they receive, leaving them feeling confident and satisfied with their new look. This focus on individual needs clearly sets Biba apart. The salon fosters an environment where stylists take the time to understand each client’s unique hair type, lifestyle, and preferences.
Colouring Controversies & Addressing Concerns
While overwhelmingly positive, some feedback highlights areas where Biba could improve. One customer sadly recounts a deeply disappointing experience where their blonde roots were coloured completely black, ruining existing highlights. This incident understandably left the client feeling "upset and totally ripped off." It's a strong, isolated complaint, and warrants attention.
It is vital to remember, however, that hair colour corrections can be complex and outcomes are often affected by prior treatments or hair condition. While this does not excuse a negative experience, understanding the complexities of colour services is essential. It's crucial for clients to have a thorough consultation before any color service to discuss expectations and potential risks, and for Biba to ensure all stylists are equipped to handle such nuances.
Vibe, Ambiance & Overall Customer Delight
Beyond the technical skills of the stylists and the functional aspects of the salon, Biba consistently earns praise for its positive and enjoyable atmosphere. The salon is described as “Gorgeous!”, with a vibrant “vibe” that’s “friendly, fun, and happy.” Customers frequently mention the “smiling faces” and the welcoming environment.
Several reviewers highlight the salon's creative team and their ability to create “unique styles” that bring real joy to clients, especially for special occasions. One user notes their daughter's happiness with her new style, which they attribute to Biba's talent.
A common thread running through the reviews is a feeling of being valued and cared for. Customers consistently express their intent to return, solidifying Biba's position as a favourite amongst the Warrnambool community. Biba appears to foster a culture of excellence and a genuine passion for helping clients look and feel their best. You can reach Biba on +61 3 5539 8851 with opening hours as follows: Friday 10 am–6 pm, Monday Closed, Saturday Closed, Sunday Closed, Thursday 10 am–9 pm, Tuesday 10 am–9 pm, Wednesday 10 am–6 pm.