Pros 
Cons A Buzzworthy Reputation: What People Are Saying About Plush Hairdressing
Plush Hairdressing in Wagga Wagga is quickly becoming renowned for its exceptional service and transformative results. Boasting an impressive 4.8-star rating, it’s clear that clients consistently leave feeling satisfied – and often, utterly delighted. A common theme across numerous reviews centres on the stylists’ ability to truly listen and understand client needs, even when those needs are hard to articulate.
The salon's atmosphere is frequently described as calming and luxurious, providing a welcome respite. It’s not just about getting your hair done; it's about enjoying a self-care experience. Plush notably sets itself apart with its attention to detail, evident in offerings such as complimentary beverages and a devoted commitment to creating a welcoming environment for all. The fact that Plush identifies as a women-owned business adds another layer of appeal for many patrons.
Here’s a snapshot of what patrons are praising:
- Exceptional Stylists: Kathleen, in particular, receives glowing remarks for her skill, intuition, and ability to deliver precisely what clients envision – even with significant hair changes.
- Personalised Service: Clients consistently highlight the time stylists take to explain procedures, offer expert advice and truly listen to their concerns.
- Relaxing Atmosphere: The salon’s ambiance – including the thoughtful choice of jazz music – contributes to a soothing and enjoyable experience.
- Client Comfort: The offer of drinks and a friendly, engaging team are much appreciated by visitors.
- Welcoming Environment: Plush actively cultivates an LGBTQ+ friendly space.
Beyond the Cut: Detailing Plush Hairdressing's Services & Facilities
Plush Hairdressing doesn’t just offer a quick trim and colour; it emphasises a holistic hair experience. The salon embraces both on-site and outdoor service options to accommodate client preferences. The facilities demonstrate a thoughtful approach to guest experience, as highlighted by the availability of beverages and gender-neutral toilets.
While a wheelchair-accessible entrance isn’t currently available, Plush demonstrates environmental awareness with their plastic bottle recycling program. Practicalities are also well-accounted for, with readily available free parking (both street and lot) and seamless payment options including credit, debit, and NFC mobile payments.
Here's a breakdown of the facilities available:
| Facility Category | Options |
|---|---|
| Business Identity | Women-Owned |
| Service Options | Outdoor & On-Site Services |
| Accessibility | Currently no wheelchair access |
| Offerings | Beverages |
| Amenities | Gender-Neutral Toilets, Toilet |
| Crowd | LGBTQ+ Friendly |
| Planning | Appointment/Recommendation Req. |
| Recycling | Plastic Bottles |
| Payments | Credit, Debit, NFC Mobile |
| Children | Good for Kids |
| Parking | Free Street & Lot Parking |
The salon operates convenient hours, open until 8pm on Tuesdays and Wednesdays, and 5pm on Fridays, catering to different schedules. It is important to note the salon is closed on Mondays and Saturdays/Sundays.
Addressing Client Concerns & Areas for Improvement
While overwhelmingly positive, reviews do offer valuable insights into areas where Plush Hairdressing could refine its service. A single, older review details a significant colour mishap - a client received bright red/copper highlights instead of the requested strawberry blonde, resulting in a costly fix. This highlights the importance of clear communication and potentially a double-check consultation before any significant colour application. The review also indicates a high price for a simple trim, suggesting a review of pricing transparency.
It's important to note that this negative experience appears to be an outlier, with numerous recent reviews strongly contrasting this experience. However, the incident serves as a reminder that consistent quality control and open communication are vital for maintaining client trust. Currently, the salon doesn't have Wi-Fi available for patrons, a small addition that could enhance the overall experience, particularly for longer appointments.
"I ended up having to box dye my whole head brown just to blend everything in as I could not go out in public with that monstrosity." - A previous client
The Plush Difference: A Salon That Prioritizes Connection
Plush Hairdressing builds its reputation on more than just technical skill – it fosters genuine connections with its clients. Several reviews emphasize the emotional impact of a positive experience at the salon, with clients describing feeling “confident,” “refreshed,” and “amazing.”
One client with “a lot of hair trauma” found the stylist to be exceptionally supportive, helping them discover a style they hadn't known they wanted. This demonstrates Plush’s ability to rebuild confidence and create a safe and supportive environment for those who may have had negative experiences in the past.
Ariane, another stylist at Plush, consistently receives praise for providing top-notch results over a three-year period, fostering a strong client-stylist relationship. This dedication to consistent quality and personalised attention is what truly sets Plush Hairdressing apart, making it a destination salon for those seeking more than just a haircut. It’s a place where hair is transformed, and confidence is renewed.