Pros 
Cons A Wagga Wagga Favourite: Luxe Boutique & Co's Rising Reputation
Luxe Boutique & Co, nestled at 212 Baylis St, Wagga Wagga, is quickly becoming a go-to destination for hair and beauty services in the Riverina. Boasting an impressive 4.7-star rating, it’s clear the salon is making waves with its customer base. Offering a broad spectrum of treatments – from routine haircuts to cosmetic tattooing and full wedding styling – Luxe Boutique & Co positions itself as more than just a hairdresser; it’s a complete pampering experience. Convenience is also a strong point, with opening hours extending to 8 pm on Thursdays and 7 pm on Wednesdays, catering to busy schedules. For accessibility needs, Luxe Boutique & Co provides a wheelchair-accessible car park, and facilities include a toilet. Appointments are recommended to ensure availability, and a variety of payment methods are accepted including credit, debit and NFC mobile payments.
Here's a quick overview of what Luxe Boutique & Co offers:
| Service | Description |
|---|---|
| Haircuts | Regular trims and styling |
| Colouring | Full colour changes and highlights |
| Cosmetic Tattooing | Eyebrow and lash enhancements |
| Wedding Hair & Makeup | On-location services available |
| Nails | Manicures and pedicures |
| Tinting | Eyebrow and lash tinting |
The Luxe Experience: Praise for the Team
The overwhelming sentiment surrounding Luxe Boutique & Co is one of genuine appreciation for its team. Numerous reviews highlight the professionalism, friendliness, and skill of the staff. Bree and Claire, in particular, receive repeated accolades for their wedding hair and makeup services. One customer recounts how they travelled to provide services for a bridal party of ten, completing hair and makeup with impressive efficiency and a cost-effective approach.
Beyond special occasions, clients routinely express satisfaction with the quality of everyday services. Molly is frequently praised for her ability to transform and revitalise hair, with one customer proclaiming she turned "foul to fantastic" hair into something beautiful - "6 stars and a chef’s kiss!" Other comments detail exceptional experiences with eyebrow and lash treatments, with some clients explicitly stating they won’t trust anyone else with these services. The salon also receives kudos for supporting mums and providing a nurturing and welcoming atmosphere, with stories of head massages and cuddles for little ones adding to the positive vibe. The attentiveness of the team, always listening and accommodating, is a recurring theme in the positive feedback.
Addressing Concerns: Transparency and Resolution
While largely positive, feedback isn’t universally flawless. One customer initially expressed disappointment with a rushed haircut, describing it as “rough and full of sharp ends”. However, what truly sets Luxe Boutique & Co apart is their response to this criticism. They proactively contacted the client, apologised for the misstep, and promptly rectified the issue, leaving the customer ultimately “couldn’t be happier with the outcome”. This dedication to customer satisfaction, and willingness to address concerns head-on, is a significant factor in their glowing reputation.
Another customer experienced a miscommunication regarding a hair colour, but similarly benefitted from the salon's responsive approach. This demonstrates a commitment to not only providing quality services but also to actively seeking and incorporating feedback. The team emphasises the importance of clear communication, encouraging customers to articulate their desired results to ensure expectations are met.
A Hub for Regulars: Loyalty and Convenience
Luxe Boutique & Co clearly fosters a strong sense of community and customer loyalty. Several reviews mention regular weekly bookings, indicating a high level of trust and satisfaction. The convenience of having multiple services – hair, brows, and lashes – available in one appointment is a frequently cited benefit, saving clients time and effort.
The location in Wagga Wagga, coupled with the reasonable pricing, further enhances its appeal. Many customers clearly see Luxe Boutique & Co as their "go-to" salon, and are eager to recommend the business to others, making it a valuable addition to Wagga Wagga's beauty scene. It’s a place where clients not only receive a service but also feel welcomed, listened to, and genuinely cared for, creating an experience that keeps them coming back. Their contact number is +61 2 6921 3217 should you want to make an appointment.