Pros 
Cons A Mixed Bag of Experiences at Tidy Hair And Beauty
Tidy Hair And Beauty, located at 822 Tarneit Rd, Tarneit VIC 3029, appears to offer a somewhat inconsistent experience based on recent customer feedback. While boasting an impressive 4.5-star rating, reviews reveal a spectrum of opinions, ranging from highly satisfied clients to those left disappointed with the service. It’s clear that the salon attracts a diverse clientele, including those specifically seeking LGBTQ+ friendly service, and welcomes families with children. Appointment booking is recommended, and the salon readily accepts various payment methods including credit, debit, and NFC mobile payments.
Here’s a breakdown of common themes:
- Colouring Concerns: Several customers expressed dissatisfaction with their hair colour results. One client noted that despite paying $100 for a trim and dye, the colour faded dramatically within a week, failing to achieve the desired dark purple tone as shown in a reference picture. The stylist’s initial estimate of a 3+ month colour longevity proved inaccurate. These instances highlight a potential inconsistency in colour application or colour choice advice.
- Treatment Disappointment: Feedback regarding the nanoplasty treatment was also negative. One individual reported that the treatment failed to deliver the promised smooth, straight results, leaving their hair appearing natural and wavy after washing. This suggests a possible discrepancy between the advertised benefits and the actual outcome of the service.
- Positive Colour & Straightening Experiences: Conversely, other clients raved about their hair transformations. One customer experienced great success with a hair straightening treatment, achieving precisely the look they desired. This indicates that Tidy Hair and Beauty is capable of delivering stunning results when the treatment aligns with client expectations.
- Price vs. Value: The $100 price point for a trim and dye was questioned by one client who felt the service didn't warrant the cost, given the quickly fading colour. This emphasizes the importance of transparent communication regarding expected longevity and realistic colour outcomes.
The Nuances of Customer Service
Customer service at Tidy Hair And Beauty appears to be a point of contention. While some customers describe the team as welcoming and friendly, others recount negative interactions.
Here's a detailed look:
- Positive Interactions: Nuwan, in particular, receives consistently high praise. Clients consistently highlight his professionalism, in-depth knowledge, and ability to provide valuable advice. Many have been long-term clients who remain “never disappointed,” strongly recommending his services.
- Negative Interactions: A stark contrast exists in reports of “very bad customer service.” One review claims a lack of respect for clients and a dismissive attitude. This client stated the stylist was preoccupied with their phone and unresponsive to concerns.
- Dedication & Care: Several users specifically praised the dedication exhibited towards their hair. Mentioning gentle handling and proper care, the team seems to be able to forge a feeling of safety and trust with some customers.
Nadee: A Standout Stylist at Tidy Hair And Beauty
Nadee consistently emerges as a highly recommended stylist within Tidy Hair And Beauty. Multiple reviews specifically call out her exceptional skills and attention to detail.
| Service | Client Feedback |
|---|---|
| Hair | "Amazing hair makeover," "Helpful...matching and deciding," "Does exactly what client demands," "Professional" |
| Make-up | "Flawless," "Stayed the entire day" (lasting from 10am to midnight without a touch-up). |
| Saree Draping | "Very neat and very assuring," "100% confident" – lasting through a lengthy event from morning until midnight. |
| Overall | "Great job," "Highly recommend" for hair, make-up, and saree draping for any event. |
Nadee’s expertise extends beyond basic hairstyling to encompass full makeovers, including flawless makeup application that lasts for extended periods and expertly draped sarees. Her ability to cater to clients' specific demands and deliver consistently impressive results makes her a standout asset to the salon. Clients appreciate her dedication and skill in achieving the desired aesthetic, fostering a sense of confidence and satisfaction.
Operational Details & Accessibility
Tidy Hair And Beauty operates with convenient hours, catering to a variety of schedules. They are open Monday, Tuesday and Thursday from 11am to 7:30pm, Wednesday 11am to 7:30pm, Friday 11 am to 7:30 pm, and Saturday 1pm to 5pm. They are closed on Sundays.
Here's a quick overview of accessibility and amenities:
- Contact Details: Customers can reach the salon by phone at +61 425 613 752.
- Appointments: Appointments are strongly recommended to ensure availability.
- Payment Options: The salon accepts a wide range of payment types, including credit and debit cards, and NFC mobile payments – providing flexibility for customers.
- Family-Friendly: The salon is acknowledged as a venue "good for kids," making it a convenient option for families.
- LGBTQ+ Friendly: Tidy Hair & Beauty is supportive and welcoming to the LGBTQ+ community.
- Limited Amenities: As indicated on their facilities listing, the salon currently doesn't offer toilet facilities.