Pros 
Cons A Consistent Shine: What Customers are Saying About Kr8tive Salon
Kr8tive Salon, located at 901 Sayers Rd, Tarneit VIC 3029, consistently earns praise for its exceptional service and skilled technicians. Boasting a strong 4.8-star rating, the salon appears to be a firm favourite among local beauty enthusiasts. A significant portion of the positive feedback centres around the expertise of Neha, who consistently receives glowing reviews. Customers repeatedly highlight her attentive nature, ability to understand individual needs, and gentle approach – particularly when it comes to waxing.
Here’s a breakdown of frequently mentioned positives:
- Personalised Service: Numerous reviews mention Neha taking the time to discuss concerns, offer tailored recommendations, and ensure complete client satisfaction.
- Skillset Variety: Services praised span a broad range, including haircuts, facials, balayage, and colour treatments. The salon clearly caters to diverse beauty needs.
- Product Quality: The use of high-quality, and specifically organic products, is frequently noted, particularly beneficial for clients with sensitive skin.
- Comfortable Atmosphere: Many patrons describe the salon as clean, inviting, and offering a relaxed, unhurried experience – a stark contrast to some more rushed beauty establishments.
- Accessibility & Practicality: Kr8tive Salon demonstrates consideration for all clients with a wheelchair-accessible car park, accepting credit cards and operating convenient hours (9am – 5pm Monday to Saturday). Appointments are recommended to ensure personalised attention.
The Neha Factor: A Standout Professional
The name Neha appears repeatedly throughout customer feedback, indicating she’s a key driver of Kr8tive Salon’s positive reputation. Clients don’t just praise her technical skill– they also commend her demeanour. Descriptions like “incredibly experienced, yet so humble and kind” suggest Neha fosters a strong rapport with her clients.
Consider these specific examples:
“Neha at Kr8tive Salon is absolutely amazing! She’s not only incredibly skilled but also so accommodating—she has even provided after-hours appointments just to fit me in.”
“I can’t trust anyone else for my hair except you Neha. Thank you so much.”
“Neha was incredibly attentive. She took the time to understand my hair concerns and recommended products custom to my needs.”
This unwavering loyalty from repeat clients suggests Neha delivers a consistently high-quality, personalised experience that goes beyond a standard salon visit. It’s a level of dedication that clearly resonates with those who’ve experienced her work.
Beyond the Basics: Services & Value
Kr8tive Salon offers a broad range of services, appealing to a diverse clientele. While the salon’s expertise is truly highlighted with hair services (cuts, colour, balayage, straightening), facial treatments are also gaining traction in customer reviews.
Here’s a snapshot of services mentioned and associated pricing perceptions:
| Service | Customer Feedback | Pricing Perception |
|---|---|---|
| Haircut | Excellent, precise, modern styles | Reasonable |
| Balayage | Stunning results, exceeded expectations | Value for Money |
| Facial | Soothing, relaxing, suitable for sensitive skin | Reasonable |
| Waxing | Gentle, best experience reported | Not explicitly stated, considered part of overall value |
| Permanent Straightening | Mixed (see “Areas for Improvement” below) | Potentially Overpriced |
Customers consistently use terms like “fair” and “value for money” when discussing pricing, particularly when compared to the quality of service received.
Areas for Improvement: Addressing Customer Concerns
Despite the overwhelmingly positive feedback, a few reviews highlight a potential area for improvement. Specifically, one customer expressed disappointment with a permanent hair straightening service, stating that Neha, while pleasant as a person, lacked the professional expertise needed for the treatment. This review includes before-and-after photographs as evidence.
While it’s important to note this is a single dissenting opinion amidst a sea of praise, it’s a valuable piece of feedback for Kr8tive Salon to consider. Specialised services like permanent hair straightening require specific skillsets and experience; continually investing in advanced training could address this concern and maintain the salon’s high standards across all offerings. It's also vital for the salon to manage client expectations realistically and potentially offer alternative solutions if a specific treatment isn’t deemed suitable. For general visits, booking an appointment is recommended to ensure dedicated attention. Kr8tive Salon's number is +61 470 784 820.