Pros 
Cons A Spectrum of Styles: Examining Hair Centre's Services
Hair Centre, located within Tarneit Gardens Shopping Centre, boasts a 4.4-star rating, attracting customers seeking a variety of hair services. However, recent reviews paint a more nuanced picture than a simple star score suggests. While many patrons sing the praises of specific stylists, a recurring theme points to inconsistencies in quality and service. The salon's facilities are undeniably customer-friendly, offering wheelchair accessibility in both the car park and entrance, alongside convenient payment options like credit cards and mobile payments. They also cater well to families, noting they are 'good for kids'. Appointments are highly recommended, and arguably essential, given reported wait times.
The core services offered are comprehensive, encompassing cuts, colours, highlights, and smoothing treatments. Yet, experiences diverge dramatically. One customer describes a recent smoothing treatment as "the worst ever job" with results deteriorating rapidly after only two washes, and frustration at a lack of follow-up from management despite promises of assistance. This contrasts sharply with others who have been "overwhelmed" with the results of their highlights, declaring their "absolutely love" for the finished look – accompanied by photographic evidence of vibrant colour work.
The Ups and Downs of Hairdressing Expertise
A consistent talking point revolves around stylist skill and attention to detail. Several customers explicitly name Gurpreet and Kelly, highlighting their "amazing hands", "expert advice", and friendly demeanour. Kelly, in particular, is commended for her patience with thick hair and her ability to maintain a positive attitude throughout long appointments. Gurpreet's eyebrow services also receive high praise.
However, a significant number of reports indicate inconsistent haircutting quality. One customer found their short hair "hacked" and resembling a home job, requiring a costly second visit to a barber for correction. Another noted a rushed haircut and a lack of the usual styling finish, suggesting a prioritisation of volume over individual attention when busy. One review details a request for a mahogany/red colour and a 1-2 inch trim resulting in almost no length removed and no noticeable red tone, despite attempts to rectify the issue by the same stylist. This indicates potential communication gaps or varying levels of expertise among the Hair Centre’s team.
Customer Service: Moments of Shine and Shadows
Customer service experiences appear to be the most variable aspect of Hair Centre. While some praise the friendliness and accommodating nature of staff – securing same-day appointments when available – others report decidedly negative interactions. Instances of staff laughter at a customer's unfamiliarity with hairdressing terminology are deeply concerning and create a sense of dismissiveness. The feeling of being "spoken down to" is a recurring theme in negative feedback.
Furthermore, wait times appear to be a persistent issue. Multiple reviewers report excessive delays, on occasions attributed to the owner prioritising other clients. While studios manage scheduling and rush times, a consistent complaint revolves around being rushed through the appointment once finally attended to. This suggests potential staffing shortages or inefficient appointment scheduling which impacts the overall client experience.
| Service Aspect | Positive Feedback | Negative Feedback |
|---|---|---|
| Stylist Skill | Gurpreet & Kelly consistently praised | Inconsistent cuts, "hacked" appearance, colour discrepancies |
| Customer Service | Friendly, accommodating appointments | Dismissive attitude, laughter at client ignorance, feeling "spoken down to" |
| Wait Times | Same-day appointments sometimes available | Long wait times, owner prioritising other clients, feeling rushed |
| Aftercare | Free fixes for toner issues with complimentary blow wave | Lack of follow-up regarding smoothing treatment complaint |
Practical Considerations & Accessibility
Hair Centre operates with convenient opening hours, remaining open until 8pm on Thursdays, and throughout the weekend, providing flexibility for many customers. Its location within Tarneit Gardens Shopping Centre makes it easily accessible for locals. The salon clearly caters to a broad demographic, identifying as “good for kids” and offering wheelchair-accessible facilities.
Payments are modern and convenient, accepting both credit cards and NFC mobile payments. However, the need for appointments or strong recommendations highlights the potential for long wait times if customers simply walk in. Potential clients should be aware of the mixed reviews regarding service consistency and individual stylist skill. Whilst the facilities and booking processes are modern, the customer experiences, as reported, suggest an element of unpredictability within the Hair Centre's services. It's clear that whilst many enjoy their visits, careful consideration and potentially requesting a specific stylist (Gurpreet or Kelly, if available) may be prudent.