Pros 
Cons A Symphony of Style: The Susan Hair & Beauty Salon Experience
Susan Hair & Beauty Salon, nestled in the heart of Surry Hills at Shop3/500 Elizabeth St, has cultivated a reputation that echoes with customer satisfaction – boasting an impressive 4.9-star rating. More than just a hairdresser, Susan offers a comprehensive beauty experience, reflected in her dedication to client comfort and accessibility. The salon thoughtfully provides wheelchair-accessible entrances and toilets, alongside gender-neutral facilities, demonstrating a commitment to inclusivity. Appointments are recommended, ensuring personalised attention, and a range of modern payment options (including NFC mobile payments) are accepted for convenience. Notably, Susan also caters to families, marking itself as ‘good for kids’ – a valuable aspect for many.
Here's a quick overview of what Susan Hair & Beauty Salon offers:
| Facility Category | Options |
|---|---|
| Service Options | On-site services |
| Accessibility | Wheelchair-accessible entrance, Wheelchair-accessible toilet |
| Amenities | Gender-neutral toilets, Toilet |
| Planning | Appointments recommended |
| Payments | Credit cards, Debit cards, NFC mobile payments |
| Children | Good for kids |
Beyond these practical considerations, the salon’s driving force is undeniably Susan herself. Numerous reviews highlight her meticulous approach, genuine care, and the magical results she achieves.
Tales From Happy Clients: Stories of Transformation
The overwhelming sentiment surrounding Susan’s work is one of profound satisfaction and transformative experiences. One ecstatic bride-to-be shared a particularly moving account, detailing her initial anxieties about highlights and extensions. Susan didn't just alleviate these concerns; she exceeded expectations, skillfully navigating the complexities of Afro-Kinky hair and extensions to deliver a flawless result. This client exemplifies the trust Susan builds – a willingness to relinquish control knowing she’ll do “a perfect job,” regardless of hair type or pre-existing treatments.
Other clients echo a similar theme. A recent visitor, after a cut, dye, wash, and blow dry, described feeling “like a brand new woman,” praising Susan’s “exceptional service at truly affordable prices.” The convenience of available parking was also a welcomed bonus. Another customer, praising the team’s speed and talent, specifically called out a root touch-up and haircut done with “very friendly and genuine service.”
Furthermore, the personalised attention doesn’t stop at the service itself. Susan is lauded for taking the time to thoroughly assess hair type and facial structure before commencing any work, ensuring a style that complements each individual. One client previously struggling with thin, flat hair experienced a dramatic volume boost thanks to Susan’s expert advice and skilled cutting technique. A lengthy, 5-hour session resulting in full colour, highlights, a treatment, and a blow dry was deemed “really worth the wait” by a particularly thrilled customer who now considers Susan and her team – Ray and Annie – the best hairdressers in Sydney.
Addressing Concerns: A Balanced Perspective
While overwhelmingly positive, it’s vital to acknowledge all feedback. One review unfortunately detailed a distressing experience involving uneven colour distribution, described as a “streaky mess.” The client unfortunately consulted other salons and discovered extensive damage potentially requiring significant and risky colour correction. This review serves as a critical reminder that, despite the salon’s high average rating, experiences can vary. It is important to note that this appears to be an isolated incident amidst a sea of positive testimonials.
Susan Hair & Beauty Salon operates on a strong foundation of customer satisfaction, maintaining consistent opening hours from 9:00 am to 7:00 pm (or 7:30 pm on specific days) Monday through Sunday, providing accessibility for diverse schedules. The team's willingness to accommodate clients – exemplified by working an hour late for a tardy customer – underscores their commitment to service.
More Than Just a Haircut: Building Relationships & Achieving Dreams
Susan's salon clearly isn’t simply about changing hairstyles; it’s about building confidence and realising personal visions. A client struggling with removing stubborn black dye experienced a remarkable transformation, with Susan patiently applying colour twice to achieve the “perfect shade” – and refusing to charge extra. This act of kindness and dedication speaks volumes about her commitment to client well-being.
Another customer raved about Susan’s ability to understand their desired aesthetic – natural-looking highlights – and deliver precisely that. Her attention to detail, combined with her team’s flexibility, has cultivated a loyal clientele. Susan isn’t just a hairdresser; she’s a partner in self-expression, a confidante, and someone who genuinely cares about helping her clients feel their absolute best. You can reach Susan Hair and Beauty at +61 452 567 677 to book your appointment.