A Sydney Styling Staple: Unpacking the RAW Anthony Nader Experience
RAW Anthony Nader in Surry Hills consistently earns high praise, boasting an impressive 4.9-star rating. But beyond the numbers, what’s actually like to get your hair done here? The salon, located at 100 Commonwealth St, has clearly cultivated a loyal clientele, drawn in by its reputation for skilled stylists and a luxurious atmosphere. Accessibility is considered with a wheelchair-accessible entrance, though parking isn’t specifically catered for. The salon also champions inclusivity, evident in its LGBTQ+ friendly environment and gender-neutral toilets, alongside a commitment to sustainability through plastic bottle recycling. Appointments are recommended, and the salon accepts all modern payment methods. However, a closer look at recent reviews reveals a nuanced picture – overwhelmingly positive, but with a notable recent dip in customer service experiences.
The Stylist Spotlight: Where RAW Truly Shines
The consistent standout feature of RAW, according to numerous customers, is the exceptional skill of its stylists. Antonia consistently receives glowing reviews, with one client stating they'd "cross a dozen bridges" for her expertise, particularly noting the consistency of a great cut – even for challenging hair types like thick, straight hair. Rachel is another frequently mentioned name, repeatedly praised for her warmth, professionalism, and ability to understand and deliver exactly what her clients envision. She seems to go above and beyond to maintain hair health alongside achieving desired styles. Stella is described as a “Hair Magician,” delivering “true perfection.” Phan also earns accolades for her sweet disposition and meticulous attention to detail, offering a lovely experience for tinting services.
Here’s a quick breakdown of stylist mentions:
- Antonia: Consistent praise for skill, consistency, and personable nature. (Multiple years of client loyalty)
- Rachel: Warmth, professionalism, and delivering desired looks while maintaining hair health. (1+ years of repeat appointments)
- Stella: Exceptional skill; described as a “Hair Magician.”
- Phan: Sweet, attentive, and detail-oriented tinting services.
The salon itself contributes to the positive experience, with the washing pods described as "so relaxing." It provides a beautiful, self-care treat valued by clients.
Recent Turbulence: A Shift in Customer Service
While the styling remains top-tier for many, a recent review highlights a concerning shift in customer service quality. The reviewer, Nikki, a long-term client (over a year), experienced a significant decline during an April appointment. Despite calling ahead to advise of a slight delay, and agreeing to a modified service, upon arrival, she was met with confusion and inexperience from new front desk staff. The issue escalated with a dismissive and rude response – "If you’re not satisfied, you may leave" – when she expressed her concerns about the lower standard of service. This experience stands in stark contrast to the “true gentleman” (the owner) and the respectful, accommodating service Nikki had previously enjoyed. It suggests potential issues with new staff training and management, negatively impacting the overall client experience. Their booking was for a hair toner, which indicates potentially complex colourwork that requires experienced staff.
Practical Details & Planning Your Visit
RAW Anthony Nader operates with convenient hours, open Tuesday to Thursday from 10am-6pm (Wednesday extends to 8pm), and 9am-5pm Friday and Saturday. The salon is closed on Sundays and Mondays. Located in the vibrant Surry Hills, reaching RAW is reasonably accessible. Due to the popularity of the salon, appointments are highly recommended – a point explicitly noted by the salon itself.
Here’s a summary of key information:
- Address: 100 Commonwealth St, Surry Hills NSW 2010, Australia
- Phone: +61 2 9211 4444
- Opening Hours: (See above)
- Payment Options: Credit & Debit Cards, NFC mobile payments
- Facilities: Wheelchair-accessible entrance, Gender-neutral toilets, Recycling program
- Important Note: A tourist from Germany confirms the price point is higher, indicating a premium service.