Pros 
Cons A Sparkling Reputation: The Highs of EdwardsAndCo Kippax Street
EdwardsAndCo Kippax Street, located in the heart of Surry Hills, consistently earns a strong 4.7-star rating, and after diving into customer feedback, it’s clear why. Many clients rave about the salon's overall atmosphere and the exceptional care provided by its stylists. One customer highlighted that the salon “saved my hair and is so incredible from A to Z,” praising the attentive service – offering drinks, biscuits, and a genuine commitment to client happiness.
Several reviews specifically call out individual stylists, with Ash consistently receiving outstanding accolades. Clients describe her as not only incredibly skilled – “the best hairdresser, hands down” – but also possessing fantastic customer service and offering honest, helpful advice. Ash's ability to understand client visions and deliver stunning results is a recurring theme. Another customer praised Ash’s kindness and the lasting quality of her work, stating she still loves her hair months after a visit before moving to Brisbane.
Here's a snapshot of what makes EdwardsAndCo stand out, according to its delighted clientele:
- Exceptional Stylists: Especially Ash, but also Tommy, Phoebe, Jen, and April receive consistent positive mentions.
- Personalised Experience: Attention to detail, thoughtful service (drinks/biscuits), and genuine care for client well-being.
- Welcoming Atmosphere: A space that makes clients, even those with anxiety, feel comfortable and at ease.
- Specialty Skills: Curtain bangs by April receive specific praise, being described as "mind blowing" and perfectly replicating a client's desired style from France.
Colour Concerns: Where EdwardsAndCo Falls Short
While the majority of reviews are glowing, a significant number express disappointment with the colour services provided. One client experienced a deeply unsatisfactory colour treatment costing $500, requiring correction at another salon. Despite communicating a lack of desire to return, they were offered only a complimentary treatment and blow-dry as a resolution – a gesture that felt inadequate considering the initial poor quality. Described as uneven, with “natural root untouched in areas with a narrow band of orange/copper brown to a blonde or brown including colour variations and patchiness”, it’s clear there was a significant disconnect between expectation and outcome.
It appears communication regarding hair health and realistic expectations also presents an issue. This specific instance highlights a concerning lack of attention to detail and potentially insufficient assessment of the client’s hair condition before proceeding with a substantial colour change.
Here's a breakdown of the complaints related to colour services:
| Issue | Description |
|---|---|
| Uneven Colour | Patchy application, variations in tone, and noticeable banding. |
| Incorrect Tone | Achieving colours far from the requested shade (e.g., orange/copper instead of desired blonde/brown). |
| Hair Damage Risk | Lack of thorough assessment of hair health prior to applying bleach or other potentially damaging treatments. |
| Poor Resolution | Unwillingness to provide a refund for a substandard service, offering only a complimentary treatment instead. |
Tommy's Triumph: A Beacon of Excellence
Amidst the mix of experiences, Tommy emerges as another consistently lauded stylist. A recent client, who had struggled to achieve their desired creamy blonde shade for three years after their regular hairdresser moved overseas, finally found success with Tommy on their first visit. They specifically praised his attentive consultation, concern for hair health, and the stunning final result.
Tommy’s approach stands out as a contrast to previous negative experiences where clients felt unheard and their hair compromised. His willingness to conduct a strand test to assess hair condition before proceeding illustrates a commitment to safety and achieving results without causing damage. This demonstrates a level of care and professionalism that resonates strongly with clients. He's described as a “star” and a dedicated professional working towards his clients hair journey.
Practicalities & Considerations for Your Visit
EdwardsAndCo Kippax Street operates with convenient hours, opening from 10am-6pm Monday-Wednesday-Friday, 10 am-9pm on Thursdays and 8am-4pm on Saturdays. They are closed Sundays and Mondays. Appointments are strongly recommended to secure a spot with the in-demand stylists.
Regarding facilities, the salon offers toilets but doesn't have wheelchair-accessible parking. A variety of payment methods are accepted – credit cards, debit cards, and NFC mobile payments - but there appears to be a reported duplication of ‘credit cards’ listed under payment options (potentially an error during recording of facility information).
Here's a quick guide to planning your visit:
- Location: 1/99-103 Kippax St, Surry Hills NSW 2010
- Phone: +61 2 8042 1960
- Appointment Booking: Recommended - essential for popular stylists like Ash and Tommy.
- Payment Options: Credit/Debit cards, NFC mobile payments.
- Accessibility: No wheelchair-accessible parking.