Pros 
Cons Colour Transformations: Where Bixie Colour Truly Shines
Bixie Colour in Surry Hills consistently receives high praise, particularly regarding its colour services. Clients rave about the expertise of stylists like Millie and Steph, highlighting their friendly demeanour and ability to deliver outstanding results. One customer specifically commended Millie for a beautiful gloss treatment, while another detailed a dramatic and successful transformation from dark autumn shades to a custom strawberry blonde with golden highlights, thanks to Steph’s skills.
This salon seems to specialise in complex colour work; one review emphatically states Bixie Colour boasts “masters with colour.” A truly exceptional feat was reported by a client who had their hair transformed from red/copper to dirty light blonde in a single sitting by Loli – a result considered almost unheard of, even compared to more established Sydney salons like Edwards & Co, Cuda Cutters, Cov Hair and Que Colour.
- Standout Stylists: Steph, Loli, and Millie are frequently mentioned.
- Colour Expertise: Particularly noted for difficult transformations and custom colours.
- Client Testimonial: “Bixie is outstanding 🩷🩷” perfectly encapsulates the positive sentiment surrounding their colour services.
A Mixed Bag: Service & Pricing Concerns
While Bixie Colour excels in colour, customer feedback regarding pricing and the overall service experience is more varied. A significant complaint centres around discrepancies between online quoted prices and the final bill. One client experienced unexpectedly high costs attributed to “added services” not initially discussed, creating a feeling of misrepresentation.
Another customer encountered issues with a colour correction—although the salon offered to rectify the initial result, the process involved a lengthy wait and multiple stylists working on their hair, leading to a feeling of disorganisation and a less-than-relaxing experience. Furthermore, this customer reported significant fading of the colour within weeks, despite investing in recommended aftercare products.
Here’s a breakdown of the reported issues:
| Issue | Description |
|---|---|
| Pricing Discrepancy | Higher in-salon costs than advertised online. |
| Colour Correction | Long wait times, multiple stylists involved, lack of consistent care. |
| Colour Fading | Rapid fading despite using recommended products. |
| Overall Service | Reported as “disappointing” from a “high-end salon”. |
A Welcoming & Inclusive Atmosphere
Bixie Colour clearly prioritises creating a welcoming and inclusive environment. The salon identifies as women-owned and explicitly advertises itself as LGBTQ+ friendly and a transgender safe space. This commitment to inclusivity is reflected in customer reviews, with many praising the warm and welcoming atmosphere. Andrew is specifically mentioned for making clients feel “at home,” and Stephanie is consistently lauded for her detailed explanations and patient approach.
Accessibility is also a key feature, with wheelchair-accessible entrances and seating available. This commitment extends to practicalities as well; the salon offers a flexible approach to appointments – accepting walk-ins, recommending appointments and requiring appointments, providing clients with choice.
Furthermore, Bixie Colour demonstrates a commitment to sustainability through recycling initiatives, specifically plastic bottles.
Skilled Cuts & Holistic Hair Care
Beyond colour, Bixie Colour also receives positive feedback for its cutting services. Fabio is frequently commended for his skill and attention to detail, with one client noting he provided the most effort they’ve ever experienced during a haircut, including personalised styling advice.
Loli also receives praise for delivering amazing haircuts. The salon experience is generally considered positive; many appreciate the little touches, like a pot of tea, enhancing the overall visit.
Bixie Colour appears to adopt a holistic approach to hair care. Stylists not only perform the service but also educate clients on proper maintenance and recommend products to help achieve and maintain desired results. This dedication to client wellbeing solidifies Bixie Colour’s position as a leading hair salon in Surry Hills.
Contact Details:
- Phone: +61 1300 501 412
- Address: 399 Riley St, Surry Hills NSW 2010, Australia
- Opening Hours: Vary daily – see their website for details.