A.H Salon Surry Hills (formerly EdwardsAndCo Crown St): Hair Mastery and Client Experiences

Pros	Cons
Highly skilled stylists, particularly Craig and Emma, who consistently deliver excellent results.	High costs for services, with some clients surprised by additional charges for follow-up appointments.
Friendly and professional service from the staff, creating a welcoming atmosphere.	Inconsistent results, with some clients receiving outcomes that do not match their requests.
Spacious salon with a vibrant energy, making visits enjoyable.	Lack of follow-up communication after feedback, leaving clients feeling ignored.
Good communication during consultations, with clear explanations of services and costs.	Misleading lighting in the salon that can affect the perception of hair colour results.
Positive experiences with hair models, showcasing the talent of apprentices.	Some clients report dissatisfaction with the final results, leading to disappointment and reluctance to return.
Complimentary coffee adds to the overall experience.
Long-term clients express loyalty and satisfaction with their stylists.

Pros

Cons

Highly skilled stylists, particularly Craig and Emma, who consistently deliver excellent results.

High costs for services, with some clients surprised by additional charges for follow-up appointments.

Friendly and professional service from the staff, creating a welcoming atmosphere.

Inconsistent results, with some clients receiving outcomes that do not match their requests.

Spacious salon with a vibrant energy, making visits enjoyable.

Lack of follow-up communication after feedback, leaving clients feeling ignored.

Good communication during consultations, with clear explanations of services and costs.

Misleading lighting in the salon that can affect the perception of hair colour results.

Positive experiences with hair models, showcasing the talent of apprentices.

Some clients report dissatisfaction with the final results, leading to disappointment and reluctance to return.

Complimentary coffee adds to the overall experience.

Long-term clients express loyalty and satisfaction with their stylists.

A Legacy of Style: The Transformation of EdwardsAndCo to A.H Salon

A.H Salon Surry Hills, formerly known as EdwardsAndCo Crown St, boasts a solid 4.5-star rating, a testament to years of dedicated service to the Surry Hills community and beyond. Many clients, like one long-term devotee, have followed stylist Craig Walker for nearly a decade, even adjusting travel plans to secure an appointment with him. This kind of loyalty speaks volumes about the salon’s ability to deliver consistently exceptional results.

Clients repeatedly praise Craig’s intuitive understanding of their hair needs and desires. He doesn’t just style hair, he builds relationships, merging technical skill with a personable approach. This dedication extends to the entire team; one reviewer recalled being warmly recognised by Shivourn after 16 years, highlighting the salon's dedication to client recall and fostering a welcoming atmosphere. The significant investment clients make in maintaining their hair with Craig is demonstrative of the trust placed in his skill and judgement.

Here's a quick overview of what A.H Salon offers:

Location: Level 1/586 Crown St, Surry Hills NSW 2010
Contact: +61 2 9211 6631
Opening Hours: Varied – check their schedule (Friday: 10am-6pm, Saturday: 8am-4pm, Thursday: 12pm-9pm and more).
Facilities: Toilet available; appointments are strongly recommended.
Payment Options: Conveniently accepts credit, debit and NFC mobile payments.

Beyond the Cut & Colour: A Hub for Aspiring Talent

A.H Salon isn’t just a place to get your hair done; it’s a training ground for the next generation of stylists. The experience of one client, who sat as a model for apprentice Joanie, exemplified this. Joanie’s approach – actively seeking client input rather than imposing her own vision – illustrates a commitment to client collaboration and professional development.

The salon environment itself is described as “huge & spacious & filled with a mass of talent," fostering a buzzing atmosphere of creativity and skill. The presence of experienced stylists like Nick, providing guidance during Joanie’s cut, demonstrates a strong mentorship structure. This environment promotes a high standard of quality, evident in the steady stream of positive feedback clients provide. The salon’s commitment to nurturing young talent and delivering quality services positions it as one of the premium hair destinations in Sydney.

When Expectations Aren't Met: Navigating Client Concerns

While overwhelmingly positive, recent reviews reveal instances where client expectations haven’t been fully met. One client expressed disappointment with a balayage costing over $400 and taking 5.5 hours, ultimately resulting in a streaky, ashy blonde far removed from the desired warm, low-maintenance look. A lack of response to subsequent emails further compounded this dissatisfaction.

Another reviewer experienced a similar issue with a colour correction process that required two sessions. They felt the additional cost of the second session wasn’t clearly communicated upfront, and their hair wasn’t lighter after the first appointment as promised. Although contacted for feedback, a complementary adjustment wasn’t followed up on.

These instances highlight the importance of transparent communication regarding pricing and realistic outcomes. Direct, proactive engagement with client concerns, offering solutions, and maintaining clear communication throughout the process is paramount, particularly within a salon operating at a higher price point. This level of service is what sets premium salons apart.

Here's a breakdown of the cited issues:

Issue	Description
Colour Discrepancy	Final result vastly different from the inspo photo
Pricing Transparency	Hidden costs; unclear communication about session expenses
Communication Breakdown	Lack of response to emails and follow up after feedback
Unfulfilled Promises	Initial promises (hair lifting) not met

Celebrating Stylistic Excellence: Emma and the Power of a Perfect Match

Despite the occasional concerns, A.H Salon continues to receive accolades for its talented stylists. Emma, in particular, earned rave reviews for achieving an impressive colour transformation after 30 years of experimenting with hair colour. Clients lauded her ability to match colour, cut, and complexion flawlessly. What stood out was her expertise in creating a result that garnered numerous compliments.

The positive feedback also extends to Craig Walker, whose skill in highlights, bob cuts and attention to detail consistently impresses clients. Many emphasise his uplifting energy and genuine care for making clients feel their best. The sentiment expressed by numerous clients - “If I could give 6 stars I would!” - showcases the transformative impact a skilled stylist can have, solidifying A.H Salon’s reputation as a destination for hair mastery.

The salon's ability to deliver such consistently excellent results is crucial to retaining loyal clientele and attracting new customers, underlining the enduring value of investing in quality hair care and skilled professionals.

Frequently Asked Questions About A.H Salon Surry Hills (formerly EdwardsAndCo Crown St)

What services does A.H Salon Surry Hills offer?

A.H Salon Surry Hills provides a wide range of hair services including haircuts, colouring, balayage, and treatments. The salon is known for its talented stylists who are skilled in various techniques to cater to individual hair needs. Whether you're looking for a simple trim or a complete hair transformation, A.H Salon Surry Hills has the expertise to help you achieve your desired look.

What are the opening hours of A.H Salon Surry Hills?

A.H Salon Surry Hills operates on specific days of the week. The salon is open on Tuesday from 10 am to 6 pm, Thursday from 12 pm to 9 pm, and Friday from 10 am to 6 pm. On Saturday, the hours are from 8 am to 4 pm. Please note that the salon is closed on Monday and Sunday. It's advisable to book an appointment in advance to ensure you receive the service you desire during these hours.

How can I book an appointment at A.H Salon Surry Hills?

To book an appointment at A.H Salon Surry Hills, you can call them directly at +61 2 9211 6631. Alternatively, you may visit their website if available, where you can find more information and possibly an online booking option. It's recommended to book in advance, especially on weekends, to secure your preferred time with one of their talented stylists.

What should I expect during my first visit to A.H Salon Surry Hills?

During your first visit to A.H Salon Surry Hills, you can expect a warm welcome and a thorough consultation with your stylist. They will discuss your hair goals, assess your hair type, and recommend suitable services. The salon prides itself on creating a comfortable and friendly atmosphere, ensuring you feel relaxed while receiving professional hair care tailored to your needs.

What if I am not satisfied with my service at A.H Salon Surry Hills?

If you are not satisfied with your service at A.H Salon Surry Hills, it is important to communicate your concerns directly to your stylist or the salon management. They value customer feedback and strive to ensure that every client leaves happy. Depending on the situation, they may offer a complimentary adjustment or a follow-up appointment to address your concerns and achieve the desired results.