Pros 
Cons A Wave of Praise for Braiding Expertise
Surfers Paradise Hairwraps and Braiding consistently receives high marks for its braiding services, particularly the skills of braider Marva. Numerous customers highlight her professionalism and dedication, with many referring to her as the “best braider on the Gold Coast”. Several reviews specifically mention Marva’s willingness to accommodate clients, even rearranging her schedule to fit them in – a testament to her commitment to customer satisfaction.
Customers rave about the neatness and longevity of the braids, with some reporting they lasted for two to three weeks while maintaining an immaculate appearance. Mayerli also receives special mention for her engaging and caring approach with younger clients, offering a positive and comfortable experience. The quality of the braids is consistently described as professional, leading to a visually appealing, polished finish.
Here’s a snapshot of popular braid styles and typical feedback:
| Braid Style | Average Reported Longevity | Customer Feedback Highlights |
|---|---|---|
| Box Braids | 3+ weeks | Highly recommended, beautifully executed, lasting hold. |
| Double Mermaid with Extensions | 7+ days (short-term option) | Quick service, neat application, great for temporary styles. |
| General Braids (Kids) | 2-3 weeks | Good quality, professional appearance, often a hit for birthdays. |
Colourful Concerns: A Disappointing First Impression
Despite the overall positive rating of 4.7, a recurring theme in some reviews points to issues with colour selection and customer service, particularly during initial consultations. One customer shared a frustrating experience with their daughter, who was initially told she could only choose one colour for her hair wraps, despite seeing another customer enjoying a mixed-colour style.
The situation escalated when the customer inquired about replicating the mixed colour, only to be met with resistance and a refusal to accommodate the request. The staff member’s behaviour was described as inflexible and unhelpful, creating a negative experience from the outset. The arrival of Marva, attempting to mediate the situation, unfortunately worsened matters, with the customer alleging an aggressive and intimidating tone, and a focus on potential delays to other appointments rather than addressing the initial request.
"…she had no idea what had happened and still chose to show up suddenly and yell at us. That’s some of the worst customer service I’ve ever experienced." - A recent customer, highlighting dissatisfaction.
This incident exemplifies a disconnect between policy and customer expectations, and raises concerns about the approach to resolving issues and accommodating reasonable requests.
Accessibility and Convenience: A Welcoming Space
Surfers Paradise Hairwraps and Braiding demonstrates a commitment to accessibility, featuring both wheelchair-accessible car parking and entrance. This inclusivity is a welcome feature for customers with mobility needs. The salon also caters to families, being designated as “Good for kids” and offering on-site services for convenience.
Booking is straightforward, with an easy-to-use online system available. The salon’s operating hours are particularly accommodating, offering extended evenings (until 8 or 9 pm) seven days a week. Customers appreciate the punctual service provided, minimising wait times. Modern payment options are also available, including credit cards and NFC mobile payments. The presence of toilet facilities adds to the overall convenience for patrons.
Key Facilities:
- Accessibility: Wheelchair-accessible parking & entrance.
- Convenience: Online booking, flexible hours (9am-9pm most days), on-site services.
- Payment Options: Credit cards, mobile payments.
- Family Friendly: Designated as “Good for Kids”.
Scalp Sensitivity and Product Concerns
While the braids themselves are often praised for their aesthetic appeal, some customers have reported issues with scalp irritation and discomfort, particularly with younger clientele. Two separate experiences describe symptoms such as itchiness, rashes, and soreness following braiding appointments. In both cases, the concerns were linked to potential sensitivities to the products used – specifically, the braiding wax – or the tightness of the braids.
One customer noted that their daughter’s hair became “rock hard” after their first experience four years ago, suggesting a possible overuse of product. In a more recent instance, a child complained of head pain due to excessively tight braids, requiring adjustments to relieve the pressure.
These reports underscore the importance of a thorough consultation to assess scalp sensitivity and ensure a comfortable braiding experience, especially for children. Prospective customers with sensitive scalps might consider discussing product options and requesting looser braiding techniques. The salon may benefit from offering hypoallergenic product alternatives and providing clear advice on post-braid care to minimise the risk of irritation.