Pros 
Cons A Spectrum of Experiences at Seville's Design Hair & Beauty
Seville's Design Hair & Beauty, located in the heart of Surfers Paradise, Queensland, operates with a 4.1-star rating and appears to evoke a diverse range of opinions from its clientele. While offering essential facilities like wheelchair accessibility and accepting modern payment methods (credit cards & NFC mobile payments), customer feedback suggests a significant inconsistency in the quality of service provided. It's important to note that appointments are recommended, and the salon considers itself ‘good for kids’, with a toilet available for patrons. But beyond the practicalities, the actual experience seems to differ greatly depending on who you're seeing.
Foiling Frustration: Where Colour Goes Wrong
A concerning number of reviews detail particularly negative experiences with Seville's Design Hair & Beauty's foiling services. One particularly distressing account details a disastrous outcome for a bride-to-be and her daughter, resulting in uneven colour, orange roots and patchy bleaching. The client explicitly states a refusal to use toner despite its clear need, leaving them seeking corrective services elsewhere just weeks before a wedding.
Here's a breakdown of the issues raised:
- Poor Application: Multiple clients report a rushed and unprofessional foiling application.
- Uneven Results: Complaints of stripes, lines, and multiple colours throughout the hair are prevalent.
- Lack of Consultation/Refusal of Techniques: A reported reluctance to utilise toner, despite customer requests, exacerbates colour issues.
- Damage & Correction Needs: Several patrons needed to seek out additional, costly services from other salons to rectify the damage.
One customer poignantly expressed their dismay, stating the experience left them feeling anything but good during their pregnancy. The severity of these complaints warrants serious consideration for anyone considering a colour service at this salon.
The Maddy & Lucy Effect: Shining Examples of Skill
Despite the concerning colour service reports, a considerable number of customers sing the praises of specific stylists – notably Maddy and Lucy. Maddy consistently receives glowing reviews, being described as highly competent and enjoyable to be around, offering excellent haircuts at a very reasonable price ($30 for a men’s cut including shampoo and conditioning!). Clients feel “super confident” after her cuts, highlighting her listening skills and ability to deliver desired results.
Lucy also receives commendation for both her colouring and cutting abilities. One customer declared it the best cut they'd had in years, appreciating the salon’s efficiency and timely service. Another review praised Lucy for "perfect" grey coverage achieved through beautifully blended foils, resulting in vibrant and healthy-looking hair.
This creates a distinct contrast; it seems Seville’s Design Hair & Beauty experiences can vary enormously depending on who provides the service.
| Stylist | Positive Feedback Highlights |
|---|---|
| Maddy | Excellent haircuts, affordable pricing, attentive listening, creates confidence, enjoyable personality |
| Lucy | High-quality colouring & cutting, efficient service, beautiful blending, healthy-looking results |
Workplace Atmosphere & Overall Experience
Beyond the technical skills of the stylists, the salon’s atmosphere is a talking point. One review describes the ladies as "wonderful to be around", fostering a relaxed and enjoyable environment. However, a particularly scathing review paints a very different picture. The customer reports a tense and uncomfortable atmosphere due to apparent conflicts between staff, creating anxiety and disrupting the overall experience.
Key concerns identified:
- Staff Discord: Allegations of a negative internal environment, impacting customer comfort.
- Rushed Service (in some cases): Contributing to errors in foiling applications.
- Lack of Professionalism: A potential issue impacting client trust and satisfaction.
This variance in described atmosphere is significant. One customer used strongly worded language (“DO NOT GO HERE!”, “SHAMEFUL!!!”) to express their dissatisfaction, contrasting sharply with those who found the environment friendly and welcoming. It highlights a potential inconsistency in the salon’s operational standards and staff relations.