Pros 
Cons A Salon Built on Loyal Clientele & Anita's Expertise
Salon Three, located on Surfers Paradise Blvd, presents a fascinating picture based on recent customer feedback. It's clear the salon, and particularly stylist Anita, have cultivated a strong base of devoted clients. Many reviews repeatedly highlight Anita’s skill and personable approach. Clients commend her exceptional detail when it comes to hair colour, and almost universally praise her finishing blow-dries as being unmatched.
Several customers specifically mention being long-term clients, with one stating they’ve frequented Salon Three for hair and beauty treatments for four years. This speaks to a level of trust and satisfaction that isn't easily earned. The flexible approach and reasonable pricing are also frequently noted as considerable benefits. Anita isn’t simply providing a service; she’s building relationships.
Here’s a breakdown of services frequently mentioned:
- Hair Colouring: Consistently praised for detail and quality.
- Blow Drying: Regarded as superior to other salons.
- Cosmetic Tattoos: Eyebrow and eyeliner procedures are popular, with clients experiencing positive results.
- Eyelash Treatments: Reported to be lightweight and long-lasting.
- Skin Treatments: Peeling and needling procedures have received positive feedback.
It's also noted that Anita doesn't aggressively push product sales, preferring to offer advice and allow customers to request items if they desire – a refreshing change for many.
Accessibility & Convenience: What Salon Three Offers
Salon Three seems keen to cater to a diverse clientele. The salon boasts a wheelchair-accessible entrance, which is a welcome inclusion, and provides toilet facilities for customers. They operate six days a week, with hours from 9:00 am to 6:30 pm Monday through Friday and Saturday. The salon is closed on Sundays.
Beyond the basics, Salon Three explicitly markets itself as LGBTQ+ friendly, creating a welcoming and inclusive environment. However, organisation appears to be an area that needs improvement. The salon requires appointments, and while recommending them is standard practice, the negative feedback regarding appointment management raises concerns.
Here’s a quick overview of their facilities and accepted payment methods:
| Facility/Payment | Enabled |
|---|---|
| Wheelchair Access | Yes |
| Toilet | Yes |
| LGBTQ+ Friendly | Yes |
| Appointment Required | Yes |
| Credit Cards | Yes |
| Debit Cards | Yes |
| NFC Mobile Payments | Yes |
Where Things Fall Down: A Look at Negative Experiences
Despite the glowing reviews, a significant number of customers have reported deeply unsatisfactory experiences, primarily centred around poor communication and unprofessional behaviour. One user recounts being yelled at when attempting to clarify the salon's address, finding it differed from online listings. They also described facing last-minute appointment changes coupled with dismissive and disrespectful treatment.
Another, rather alarming, review describes purchasing a Groupon voucher, making an appointment, and then being completely ignored. After a 30-minute wait, and multiple attempts at contact, the customer was eventually informed the entire staff had COVID-19 – an excuse marred by inconsistencies and a lack of genuine apology. The customer alleges they were wrongly blamed for providing the incorrect phone number despite being able to prove communication throughout the day.
These experiences aren’t minor inconveniences. They represent a serious failure of customer service and a lack of respect for clients' time and well-being. The consistency of these complaints suggests there may be systemic issues within the salon's operational practices. These incidents starkly contrast the positive experiences shared by other patrons.
Balancing Act: The Verdict on Salon Three
Salon Three presents a perplexing case. It's evident Anita possesses significant skill and has fostered a loyal following who value her expertise and friendly nature. The positive feedback regarding her cosmetic tattoo and eyelash treatments is particularly strong, suggesting she excels in these specialized areas. Many regulars return weekly.
However, the recurring complaints about rude staff, poor communication, and unreliable appointment keeping cannot be ignored. Potential customers must weigh these factors carefully. While a visit to Salon Three may be immensely satisfying if you're fortunate enough to receive Anita’s personal attention, there's a real risk of encountering unprofessional behaviour or having your appointment disregarded.
It's recommended to:
- Book directly with Anita: If possible, specifically request an appointment with Anita to increase the likelihood of a positive experience.
- Confirm appointment details multiple times: Follow up on your booking to ensure it's firmly in the system.
- Be prepared for potential issues: Have a backup plan in case your appointment is cancelled or you experience delays.
- Consider alternative salons: If reliable customer service is a priority, explore other options on the Gold Coast.
Salon Three’s phone number is +61 406 268 450, and it is located at 3131 Surfers Paradise Blvd, Surfers Paradise QLD 4217, Australia.