Pros 
Cons A Salon Transformed: Halo Studio Gold Coast - What Customers Are Saying
Halo Studio Gold Coast, formerly known as Edwards and Co, appears to be a salon experiencing a divergence in customer satisfaction. Historically celebrated, recent reviews paint a picture of inconsistency, although shining examples of exceptional service still exist. Situated in Surfers Paradise at Level 1 Shop 4/19 River Dr, QLD 4217, and reachable at +61 7 5526 9888, the salon operates on a schedule of 10am-6pm Fridays, 8am-4pm Saturdays, 10am-9pm Thursdays, and 10am-5pm Tuesdays & Wednesdays. It remains closed on Mondays and Sundays. Customers can expect appointment recommendations and a variety of payment options including credit/debit cards and NFC mobile payments. However, beyond these facilities, the human element seems to be where experiences truly vary.
The Highs: Stylists Who Shine
Despite some setbacks, several stylists at Halo Studio Gold Coast consistently receive glowing praise. Kyra is repeatedly highlighted as a standout, described as "retention gold" and possessing "next level" attention to detail. Clients rave about her ability to deliver precisely the desired result – in one case, a “creamy bright natural blonde” – and her calm, confident approach.
Similarly, Beth has cultivated a loyal clientele over years, earning a reputation for making clients feel their best and forming genuine personal connections. Another stylist receiving regular positive feedback is Clare, who provided a "stunning blonde colour and fantastic haircut" for one pleased customer. Torie and Danae also garner commendations, highlighted for a collaborative effort delivering colour and style, accompanied by a friendly and skilled approach. Finally, Jemima, under the supervision of Danae, is praised for providing a ‘first-class’ college haircut with a relaxing scalp massage, elevating the experience and fostering a welcoming atmosphere.
Here's a quick overview of frequently lauded stylists:
| Stylist | Key Strengths |
|---|---|
| Kyra | Attention to detail, colour accuracy |
| Beth | Long-term client relationships, expertise |
| Clare | Colour & cutting skills |
| Torie | Colour expertise |
| Danae | Cutting, supervision, customer service |
| Jemima | Scalp massage, Detailed haircuts |
Where Things Went Wrong: Concerns & Dissatisfaction
Unfortunately, a significant number of recent reviews reveal a decline in service quality for some customers. A particularly distressing account details a negative colour experience with Claire, leaving a client in tears. Despite assurances from management to rectify the situation, no follow-up occurred, resulting in significant dissatisfaction.
Other complaints revolve around rushed appointments and subpar styling. One group of friends, each paying $92 for a wash and blow dry with curl requests, expressed dismay at receiving minimal styling and curls, effectively feeling their money was wasted. Rough handling by stylists was also reported, adding to the disappointment. This suggests inconsistencies in the attention given to clients, and potential pressure on staff to expedite appointments.
“I wanted creamy bright natural blonde and she absolutely delivered. Every section feels intentional…” - A testament to Kyra’s skill.
“…left in tears about my colour done by Claire…I really care about my hair and can’t believe the condition and state it is now in.” - A worrying indication of a negative experience.
Beyond the Hair: Atmosphere and Practicalities
Despite the mixed bag of service experiences, Halo Studio Gold Coast generally receives positive feedback regarding its atmosphere and facilities. Many clients describe it as a "lovely salon" with "really lovely staff." The inclusion of amenities like a toilet and the provision of appointment scheduling facilitate a practical customer experience. The salon's location in Surfers Paradise is also a draw, complimented by a unique touch - a "keen sausage dog" adding to the welcoming ambiance. The transition from ‘Edwards & Co’ to ‘Halo Studio Gold Coast’ indicates a change, though whether it’s one universally embraced remains debatable based on recent customer feedback. The salon accepts all major card types and NFC mobile payments, ensuring convenient transaction methods.