Pros 
Cons Glams Hair Lounge: The Good, The Great, and The…Disappointing?
Glams Hair Lounge in Surfers Paradise consistently scores a strong 4.7, suggesting a largely positive customer experience. Many patrons rave about the skill and attentiveness of the stylists, but a closer look at recent reviews reveals a more nuanced picture. It seems while Glams frequently delivers exceptional results, inconsistencies can occur – a fact prospective clients should be aware of. The salon, located at 1/2 Hanlan St, offers convenient opening hours (10am-6pm Tuesday to Sunday), and readily accepts various payment methods including credit, debit, and NFC mobile payments. Accessibility is also a plus, with a wheelchair-accessible entrance.
Here’s a breakdown of what customers are praising:
- Exceptional Stylists: Names like Tomo, Hinano, Anna, and Kyoka consistently appear in positive reviews. Tomo, the salon Director, is particularly lauded for his expertise and willingness to advise on riskier styles ("a weapon," as one customer put it!), successfully navigating a request for "baby bangs." Kyoka is celebrated for understanding ‘what girls want’ and delivering refreshing cuts. Hinano is consistently noted for her loveliness and ability to understand client visions.
- Understanding & Communication: Multiple reviews highlight the stylists' ability to understand client desires, often with minimal explanation. One customer stated the stylist "immediately understood how it should be" after being shown a picture.
- Extra Touches: The complimentary shoulder massage during hair washes is a recurring highlight, elevating the salon experience beyond a simple haircut. The ambience, including music, contributes to the relaxing atmosphere.
- Convenience: The location in Surfers Paradise is considered convenient by multiple customers, and the salon is accommodating with last-minute appointments.
A Deep Dive into the Rave Reviews
The majority of feedback paints a picture of Glams Hair Lounge as a top-tier hair salon. Let's examine some specifics. Customers frequently express delight with short haircuts, specifically for women. One user mentioned a complicated request was fulfilled perfectly, something they often struggle to find elsewhere. Another said it was “honestly the best haircut” they’d ever had, praising the staff’s kindness. The following table summarizes this positive sentiment, focusing on key attributes highlighted in the reviews:
| Attribute | Customer Sentiment | Example Quote |
|---|---|---|
| Stylist Skill | Excellent | "Tomo is a weapon. I am in love with the baby bangs…" |
| Communication | Superb | "Understanding exactly what I wanted without me having to explain much." |
| Ambiance | Relaxing | "Plus, the vibe with the music and even a massage made it a top-notch experience." |
| Overall Experience | Highly Recommended | “I am so happy with my haircut. Thank you to Hinano…” |
| Convenience | Very Good | "I called up needing a last minute appointment and they were so accomodating." |
It's clear Glams Hair Lounge excels when its experienced stylists are at the helm, providing personalised service and attentive care.
Where Glams Hair Lounge Falls Short
Despite the overwhelming positive feedback, a concerning number of complaints warrant attention. The most scathing review details a significant decline in service quality during a subsequent visit. A previous positive experience with the Director led the customer to return, but the subsequent haircut was described as rushed and lacking in design.
“The hairdresser just wanted to finish everything within one hour and she did it so fast. NO DESIGN NO THINKING JUST CUT! Every time when I get up in the morning, my hair explodes like a lion.”
This review specifically mentioned a shift in style from a flattering look to a “boyish” one, indicating a miscommunication or lack of care regarding the client's preferences. It's a stark contrast to the consistent praise for attentive stylists and careful consultation. Another singular negative review simply states they “will never back again”, offering no further explanation, while suggests a deeply dissatisfying experience. These experiences suggest that the salon's quality control might be inconsistent, with some stylists providing far superior service than others.
Important Considerations & Key Takeaways
Potential clients should note the strong recommendation for specific stylists – Tomo, Hinano, Anna, and Kyoka – based on consistent positive reviews. When booking, inquiring about their availability could significantly increase the likelihood of a positive experience.
Glams Hair Lounge appears to offer comprehensive facilities, including wheelchair access and a toilet, and a booking is recommended in order to ensure service. While the salon promises a potentially luxurious experience with added amenities like massage, the risk of encountering an unengaged or rushed stylist is a real possibility.
Here’s a quick checklist for prospective clients:
- Book with a Recommended Stylist: Prioritise booking with Tomo, Hinano, Anna or Kyoka if possible.
- Clear Communication: Bring photos and be extremely specific about your desired style, emphasizing what you don’t want.
- Allow Ample Time: Don’t rush the process. A quality haircut takes time and attention.
- Be Prepared to Advocate for Yourself: If you feel the stylist isn’t listening or rushing, don’t hesitate to voice your concerns.
You can reach Glams Hair Lounge at +61 431 762 873 to discuss your hair needs and book an appointment.