Pros 
Cons A Tale of Two Experiences: Bell Hair's Customer Service Under Scrutiny
Bell Hair, located in the Arcade Chevron Island, Surfers Paradise, boasts a solid 4.7-star rating – a figure that initially inspires confidence. However, a closer look at customer feedback reveals a somewhat fragmented experience, with service being a particularly divisive topic. While many praise the salon’s skills, a recurring negative theme centres around interactions that fall short of expectations.
One reviewer recounts a particularly disheartening experience attempting to book a haircut for their nine-year-old child. Despite Bell Hair’s website currently listing “kids haircuts” as a service, the reviewer was met with a reportedly “rude” refusal, and a rather unhelpful direction toward a competitor, La Natural Hair. This incident highlights a disconnect between online information and in-salon practice, a point the reviewer cleverly noted remained uncorrected on the website months later. This left a lasting negative impression, pushing the customer towards a competitor who provided exceptional service and a genuinely positive experience.
This contrast in experience is striking. It raises questions about the consistency of customer care provided at Bell Hair. Is this an isolated incident, or a systemic issue? Other reviews don’t mention similar rudeness, but this extreme negative experience feels significant given the salon’s otherwise positive reputation.
Skillfully Styled: Where Bell Hair Shines
Despite the service concerns voiced by one customer, the overwhelming majority of reviews champion Bell Hair’s technical prowess. Multiple customers specifically mention the quality of the haircuts and colours they received. The salon appears to excel in delivering results that meet or exceed expectations when it comes to the actual hairdressing itself.
Here's a snapshot of the positive feedback regarding their skills:
- Expert Colouring: Several reviewers praise Peita, the owner, as a “genius” when it comes to colour. Her extensive knowledge and ability to deliver consistent, satisfying results are frequently highlighted.
- Healthy Hair: One customer noted their hair was “a lot healthier” after a visit, suggesting a focus on hair health alongside styling.
- Accurate Styling: A reviewer who simply “walked past” and decided to try Bell Hair was “very happy” as the stylists “did as I asked” – a testament to attentive listening and skillful execution.
- Value for Money: The phrase “you get so much more than you think with prices you pay here” appears frequently, implying a good balance between price and quality.
- Repeat Business: Customers explicitly mention repeatedly returning to Peita for her service, indicating a strong level of loyalty and satisfaction.
Convenience & Accessibility: Practical Perks
Bell Hair also scores points for its convenience and accessibility. Located on Thomas Drive, Chevron Island, it’s conveniently positioned near Surfers Paradise. The salon’s facilities cater to a broad range of needs.
Here’s a breakdown of what Bell Hair offers regarding practicalities:
| Feature | Details |
|---|---|
| Accessibility | Wheelchair-accessible car park & entrance |
| Amenities | Toilet facilities available |
| Appointment Policy | Appointments recommended |
| Payment Options | Credit cards & NFC mobile payments |
| Family Friendly | Good for kids (though service experience varies - see above) |
| Opening Hours | Offers consistent weekday service (9am-5pm), closed Monday & Sunday |
The lack of a mandatory booking system is also viewed as a significant advantage by some customers, providing a “life saver” level of flexibility for those seeking a spontaneous style refresh.
La Natural Hair: The Unexpected Recommendation
Interestingly, a key takeaway from the various reviews is the frequent – and enthusiastic – recommendation of La Natural Hair, a competitor located across the road. This isn’t necessarily negative for Bell Hair, but it does highlight a competitive dynamic and demonstrates a clear preference for the customer service provided at La Natural Hair, specifically praising a stylist named Jody.
Several reviewers explicitly state they were redirected to La Natural Hair by Bell Hair staff and then went on to have a superior experience. One reviewer has even made Jody at La Natural Hair their “go to” stylist, praising her kindness, attention to detail, affordability, and overall professionalism.
This frequent comparison and recommendation are noteworthy. While Bell Hair’s skills are clearly valued by many, the contrasting customer service experiences paint a picture that suggests the salon may benefit from a review of its front-of-house operations.