Pros 
Cons Auzus Hair and Beauty: A Mixed Bag of Experiences
Auzus Hair and Beauty, located in the bustling heart of Surfers Paradise at Shop 44/2 Cavill Ave, receives an overall rating of 4.3, suggesting a generally positive customer experience. However, digging deeper reveals a landscape of strongly contrasting opinions, ranging from delighted clientele praising skilled stylists to deeply distressed customers lamenting unprofessional conduct. The salon operates seven days a week, from 9:30 am to 6:00 pm, and accepts various payment methods including credit and debit cards, as well as NFC mobile payments. Notably, Auzus Hair and Beauty identifies as a women-owned business and welcomes children, positioning itself as a potentially family-friendly option. Appointment booking is recommended. But is the experience consistently positive? The evidence suggests otherwise.
The Eyebrow Saga: A Cautionary Tale
Perhaps the most alarming feedback centres around a particularly unfortunate experience regarding eyebrow shaping. One customer, nine months pregnant, recounts a deeply upsetting visit to Auzus' Broadbeach kiosk. The stylist allegedly failed to offer a hand mirror after the service, forcing the client to assess the results from a distance – an issue compounded by sensitivity causing watery eyes. Discovering a “pretty big chunk/gap” in her eyebrow, she returned to the stylist who reportedly became immediately rude, dismissing the issue and falsely accusing the customer of causing the damage herself.
“I’m not sure where she thinks she is but having my eyebrow structure ruined was apparently done purposely for $21. A laughable joke I wish was an actual joke.”
The situation escalated with the stylist allegedly using abusive language, threatening to call security, and abruptly ending the interaction. This incident, occurring so close to childbirth, has understandably caused significant distress, with the customer fearing the flaw will be visible in post-natal photographs. In a moment of frustration, the customer admits to knocking over laminated promotional materials. While acknowledging this act as “childish”, she firmly states it doesn’t invalidate the severity of the initial mistreatment. This case raises serious concerns about customer care and professional conduct at this location.
Here’s a breakdown of the complaint:
- Issue: Unsatisfactory eyebrow shaping and subsequent unprofessional response.
- Allegations: Rude behaviour, false accusation, abusive language, threat of security intervention.
- Impact: Emotional distress, anxiety about post-natal photos.
- Location: Broadbeach Kiosk (of Auzus Hair and Beauty).
Hairstyling Highs and Lows: A Tale of Two Styles
Beyond the eyebrow incident, customer experiences with hairstyling are equally polarized. A significant number of patrons rave about Auzus Hair and Beauty, praising the friendly staff, relaxing atmosphere, and exceptional results. One customer describes their hair as "never looking or feeling better" after a cut and colour, crediting the stylist's attentiveness and ability to deliver beyond expectations. Another highlights the "amazing customer service" and the "best hair cut ever" after receiving a treatment and trim. Similarly, a client enjoyed a revitalising hair wash with a soothing head massage and a beautifully layered haircut, paired with a satisfying eyebrow threading experience.
However, not all stories are so rosy. One customer expresses concern over the salon's "dodgy" appearance but proceeded with a wash and iron. She was persuaded into a trim she didn’t initially want and, subsequently, received a rushed, uneven haircut when the stylist was the only patron in the establishment. Being pressured into an unwanted service and experiencing a poorly executed cut resulted in a $165 bill and considerable disappointment. Another client lamented the constant switching between stylists speaking their native tongue, noting that recommendations for additional services were persistent despite her declining them.
| Service | Positive Feedback | Negative Feedback |
|---|---|---|
| Haircut | Excellent, exceeded expectations | Uneven, rushed, unwanted |
| Hair Treatment | Revitalising, with head massage | Not happy with the condition |
| Colouring | Highly praised | N/A |
| Eyebrow Threading | Fantastic job, attention to detail | Source of significant complaint |
| Customer Service | Friendly, welcoming, outstanding | Pushy, dismissive, unprofessional |
The Consistent Standouts: Raman and the Threading Service
Despite the conflicting experiences, one name consistently appears in positive reviews: Raman. Several customers overwhelmingly recommend Raman for eyebrow threading, praising her kindness, skill, attention to detail, and use of a non-toxic hair removal technique. A common sentiment is that Raman delivers naturally shaped eyebrows with a meticulous approach, making her a trusted and highly sought-after stylist within Auzus Hair and Beauty. Further positivity flows towards both haircuts and general salon atmosphere. Another customer notes that the location “feels like home” and that the service is “exceptional”. The consistent praise for Raman and the general atmosphere hints at highly valued members of staff and a generally well-regarded establishment despite isolated incidents.