Pros 
Cons A Mixed Bag of Styles: Tommy’s Hairdressing – What Customers Are Saying
Tommy’s Hairdressing, located in Springvale, VIC, consistently garners a solid 4.1-star rating, but a deeper dive into customer reviews reveals a spectrum of experiences. While many praise the salon’s affordability and friendly staff, concerns regarding hair damage and colour accuracy are prominent. The salon is easily accessible, boasting wheelchair-accessible facilities including parking and entrance, and accepts both credit cards and mobile payments – a convenience appreciated by many. They also cater well to families, noting they are “good for kids”. The consistently open hours (9:30am - 6:30pm, seven days a week) provide flexibility for busy schedules. Here's a breakdown of the reported positives and negatives.
- Price Point: Frequently cited as a major benefit. Several reviewers highlight the value for money, with one customer noting a $38 cut was "worth the time she took."
- Staff Friendliness: Multiple customers specifically commend Tommy’s Hairdressing’s staff, describing them as “amazing and friendly,” “helpful,” and "patient". Ann, in particular, receives consistent praise for her skill and attentiveness.
- Positive Transformations: Customers report feeling "a million dollars" after appointments, particularly those with curly or frizzy hair, and experiencing successful layered cuts and root touch-ups.
- Personalised Consultations: Ann is noted for her ability to assess hair type and provide recommendations that prioritise hair health, a crucial aspect of a good salon experience.
The Good, The Great, and the Cuts Gone Wrong
The majority of positive feedback focuses on specific stylists within Tommy's Hairdressing. Ann consistently receives glowing reviews. Customers like one recent visitor state, “Ann really did a great job with my hair...I am glad to have found her and will be my go to for any hair transformation." Others mention successful colourings and highlights achieved with helpful staff guidance. The general sentiment points towards a salon capable of delivering beautiful results when the right stylist is chosen.
However, several damaging experiences occur. Here’s a table outlining the types of complaints:
| Issue | Description | Severity |
|---|---|---|
| Hair Damage | Burned hair from roots, significant hair loss, frizzy and brittle texture. | High |
| Colour Issues | Colour fading after one wash, shade drastically different from request. | Medium |
| Dryness/Lifelessness | Hair left extremely dry and lacking vitality. | Medium |
| Communication | Unresponsive or dismissive attitude when addressing concerns about damaged hair. | High |
These negative accounts indicate a potential inconsistency in skill or technique and a recurring issue with responsiveness to customer complaints.
Digging Deeper: Customer Accounts - Praise & Concerns
Let's look at some direct quotes from customers to illustrate the range of experiences at Tommy’s Hairdressing.
“l had my hair done today at Tommy’s, they are the most friendly and helpful staff. l came into the hairdressers with thick curly, frizzy hair and when l left l felt a million dollars. very very happy.”
“Thank you Ann for doing a great job at layering my hair. I highly recommend ladies to see Ann and trust her cutting skills. This was my 1st visit and cannot be more pleased to say that after 2 weeks my hair still maintained the style and form.”
However, the experiences aren't all positive:
“I wish we had "minus" stars. The technique used damaged my hair and colour fade in 1 wash too. Made my hair very very dry and lifeless. Tge shade he did is completely different then what I had asked for too.”
“I had hair straightening today and all my hair been burn from the roots. I had lots of hair and really tick but now nothing left I cant even tie them. Roots are so frizzy and burnt. Staff didn't accept their job and keep saying it looks really good no damage.”
The latter reviews highlight a serious concern: a lack of accountability and potential resistance to acknowledging errors. The customer expressing extreme dissatisfaction even mentions approaching the salon multiple times to no avail, suggesting a pattern of unresolved issues.
Accessibility & Convenience: A Practical Overview
Beyond the quality of service, several practical aspects of Tommy’s Hairdressing contribute to its appeal. Being open seven days a week from 9:30am to 6:30pm offers exceptional accessibility for individuals with varied schedules. Its location at Unit 59/268-274 Springvale Rd, Springvale VIC 3171, is easily accessible within Melbourne's south-eastern suburbs.
Furthermore, Tommy’s Hairdressing actively caters to a wider clientele by providing:
- Wheelchair Accessibility: A wheelchair-accessible car park and entrance ensure inclusivity.
- Modern Payment Options: Acceptance of credit cards and NFC mobile payments simplifies transactions.
- Family-Friendly Environment: Being "good for kids" makes it a convenient option for families.
These facilities, combined with its affordable pricing and generally friendly service, position Tommy’s Hairdressing as a potentially attractive option – provided customers are mindful of the varying experiences and consider requesting a specific stylist, like Ann, based on positive recommendations. You can reach them on +61 3 9540 8162.