Pros 
Cons A Spectrum of Experiences at Scissors Style Beauty Salon
Scissors Style Beauty Salon, located on Buckingham Avenue in Springvale, VIC, consistently garners a 4.4-star rating – a testament to its popularity within the community. However, a closer look at customer feedback reveals a nuanced picture, showcasing both exceptional experiences and frustrating mishaps. It’s clear this salon isn’t about uniformity; it’s about a range of skilled artistry, sometimes complicated by communication challenges.
Many patrons rave about the skill of the stylists, particularly Tuan, the owner. He receives repeated praise for his attention to detail and ability to deliver precisely the desired style, regardless of how vague the initial instructions might be. Clients highlight his talent with cuts, colour, and straightening treatments, establishing him as a go-to stylist. The establishment’s inclusive atmosphere is also a significant draw, with its display of the pride flag earning commendation and fostering a welcoming environment for all. It appears to be a family-friendly space too, with facilities catering for children and staff demonstrating patience and understanding with younger clients.
Here’s a quick look at what some customers have to say:
- “Wonderful hair stylist, highly recommend. I've finally found a great stylist!”
- “Always absolutely love my haircuts from here! They are cut and styled so well.”
- “Tuan the owner hairstylist is definitely my preferred stylist for a great hair do.”
- “Great men hair cut service, stylist and also very friendly with young kids.”
The Highs of Hair Transformation
Scissors Style Beauty Salon truly shines when it delivers on its promise of a great haircut. Multiple reviews detail incredible transformations and highlight the stylist’s ability to understand and execute complex requests. Clients often express relief at finally finding a stylist they trust, describing a feeling of being ‘heard’ and understood.
One particularly enthusiastic customer shared a photo of their new haircut, praising the stylist for creating the perfect shortcut. The experience was so positive they’ve pledged to return for all future hair needs. The positive comments don’t stop at cut and style; the salon receives repeated notes on affordability. The price point is regularly praised as being excellent value for the time and effort invested in each appointment. This blend of skill, customer service, and accessibility has clearly cemented Scissors Style as a local favourite.
Consider this breakdown of what makes the positive experiences stand out:
| Aspect | Detail | Customer Sentiment |
|---|---|---|
| Stylist Skill | Precision cuts, colour expertise, masters complicated styles | Highly satisfied, trusting |
| Customer Service | Friendly, attentive, patient, good communication (when successful) | Welcoming and valued |
| Price | Affordable and competitive | Excellent value |
| Atmosphere | Inclusive, family-friendly | Comfortable and accepting |
Navigating Communication and Service Consistency
While the majority of feedback is positive, Scissors Style isn’t without its shortcomings. A recurring theme in negative reviews centres around communication barriers – specifically, difficulties arising from a language gap during consultations. One particularly distressing account details a client being falsely assured that a requested style was achievable before experiencing a dramatically botched result, leading to significant emotional distress. This highlights the crucial importance of clear understanding between stylist and client.
Another customer experienced inconsistency with pre-agreed pricing. After confirming a discount for a combined beard trim and haircut, they were informed mid-service that the discount was no longer valid and were required to return the next day, losing time and incurring extra travel costs. This demonstrates a need for clearer pricing policies and consistent communication regarding potential changes. These negative experiences, though not representative of every visit, are significant enough to warrant attention.
Here's a summary of complaints:
- Miscommunication: False assurances regarding style feasibility.
- Service Interruption: Appointment cut short due to personal commitments.
- Pricing Discrepancies: Unforeseen price increases and removal of discounts.
Accessibility and Operational Details
Scissors Style Beauty Salon offers convenient opening hours, generally operating from 9:30 am to 5:30 pm, six days a week (closed on Wednesdays). The salon's location within Unit 35 at 268-274 Springvale Rd, Springvale, is easily accessible. For those seeking to contact the salon directly, the phone number is +61 413 649 585.
It’s worth noting the specific facility catering to children (“Good for kids”), indicating a willingness to accommodate families. However, prospective clients should be aware that the salon's success relies heavily on effective communication. For those with complex style requests or specific concerns, it may be beneficial to bring visual references and, if possible, a translator, to ensure a satisfactory experience.
“One of the best hairdressers I've been to. The owner cares a lot about your hair and is very specific in order to get the style you want.”
The Salon strives to provide quality hair care to all, but potential clients should consider the varied experience of others when making an appointment.