Pros 
Cons A Decade-Plus of Loyalty & Consistent Praise
Ryan Hair & Beauty Salon, located at 2B Windsor Ave, Springvale, has clearly cultivated a loyal customer base, with one reviewer stating their friend has been a client for over 16 years. This speaks volumes about the consistent service many receive. Several customers consistently highlight the friendly and approachable nature of both Ryan and Hannah.
Here's a breakdown of the positive feedback frequently encountered:
- Personalised Service: Multiple reviews mention Hannah and Ryan consistently delivering haircuts “just how I want it,” demonstrating an ability to listen and execute client requests.
- Skill with Styles: Specifically, several clients praise their expertise in fading and styling, indicating a competence in modern techniques.
- Affordability: A $20 haircut is specifically mentioned as a "great price," positioning Ryan Hair & Beauty as a budget-friendly option.
- Convenience & Accessibility: Opening hours cater to weekend needs (Friday-Sunday 9:30am-5pm), and the salon offers wheelchair-accessible parking and entrance, accommodating a wider range of clientele. Though, it’s important to note potential wait times, particularly on weekends, can be mitigated by arriving early or utilising nearby shopping/coffee options.
- Kindness & Helpfulness: Customers have described the staff as "kind, friendly and helpful", creating a welcoming atmosphere.
Concerns Regarding Hygiene & Skill
Despite the consistent positive feedback, some significant criticisms have surfaced. A deeply concerning review alleges a post-haircut infection, accompanied by accusations of "unhygienic and filthy" conditions. This is a serious claim and should be taken with gravity.
Beyond hygiene, questions about technical skill have been raised. One customer specifically states Ryan “doesn’t know what a fade is” and failed to blend the hair despite clear direction, adding that they and his wife rushed the service. This suggests a potential inconsistency in the quality of haircuts provided.
Here's a summary of the negative feedback:
| Issue | Description |
|---|---|
| Hygiene | Allegations of infection & uncleanliness. |
| Fading Skill | Inability to perform a proper fade. |
| Service Rush | Perceived rudeness & rushing of customers. |
| Outdated Styles | Cutting hair in styles considered outdated |
Style Miscommunication & Missed Expectations
Several reviewers express frustration with a disconnect between the desired style and the delivered outcome. One customer explicitly states the stylist didn't pay careful attention to the style provided, resulting in a haircut resembling a trend from "15 years ago”. This highlights a potential communication issue and/or a lack of up-to-date style knowledge.
This isn't an issue of poor execution necessarily, but rather a failure to understand and interpret client requests accurately. It's a reminder that bringing high-quality, clear inspiration photos is crucial when visiting any hairdresser – even those with long-standing positive reputations. It brings to question if the stylists stay updated with trending styles.
Practical Information & Payment Details
Ryan Hair & Beauty Salon operates consistently from 9:30am to 5pm, Tuesday through Friday, and 9:30am to 5pm on weekends (Saturday, Sunday). It’s closed on Mondays. Located at 2B Windsor Ave, Springvale VIC 3171, they can be reached at +61 423 166 018.
Important things to note regarding facilities and payment:
- Payment: The salon currently accepts cash only. This is a critical detail for potential clients to be aware of.
- Accessibility: Wheelchair-accessible car parking and entrance are available, making the salon accessible to those with mobility issues.
- Kid-Friendly: The salon is advertised as “good for kids,” indicating a welcoming atmosphere for families.
- Toilet Facilities: Currently, the salon does not have toilet facilities available for customers.