Pros 
Cons A Consistent Buzz: What Customers are Saying About Lam's Hair Salon
Lam’s Hair Salon in Springvale consistently receives positive feedback, averaging a solid 4.2 stars. A recurring theme in reviews is the skill and personable nature of the staff, particularly owner Mr Lam and stylist Tia. Many customers highlight Mr Lam’s honesty, friendliness and patience, making the salon experience more than just a haircut. It’s a comfortable and conversational visit.
Here's a breakdown of what patrons frequently praise:
- Expert Colouring & Bleaching: Tia receives repeated mentions for her expertise in colour treatments, specifically bleaching and dyeing. Clients appreciate her ability to listen to concerns, manage expectations and consistently deliver stunning results.
- Affordable Excellence: A major drawcard for Lam’s Hair Salon is its pricing. Customers repeatedly state that the prices are “cheap” or “super reasonable” especially considering the quality of work. A $40 haircut, with demonstrable skill, is a particularly common point of satisfaction.
- Long-Term Loyalty: Several reviewers mention being customers for years, indicating a high level of trust and satisfaction. This suggests Lam’s Hair Salon fosters strong client relationships.
- Styling Advice: Beyond cuts and colour, Tia is noted for providing personalised styling advice, going the extra mile to help customers understand what products and techniques best suit their hair type.
The Staff Spotlight: Lyn, Tia & Mr Lam’s Dedicated Team
The team at Lam’s Hair Salon clearly makes a significant impact. While Mr Lam is frequently mentioned as a standout, several individual stylists earn consistent praise.
Let's look at specific highlights:
| Stylist | Noteworthy Feedback |
|---|---|
| Mr Lam (Owner) | Honest, friendly, patient, professional service, skilled haircutting. |
| Tia | Expert in colour (bleach & dye), listens to concerns, manages expectations, provides styling advice. |
| Lyn | Consistently great cuts, professional, friendly personality. |
Customers report feeling valued and well-cared for by all staff members, consistently noting their friendliness. However, it is worth mentioning, wait times can be long, particularly on weekends, though this isn’t uncommon for a popular salon. The implementation of a weekday booking system post-COVID-19 is a positive step towards managing this.
Accessibility & Family-Friendliness: A Welcoming Environment
Lam’s Hair Salon demonstrates a commitment to inclusivity and caters to a broad range of customers thanks to its Accessibility facilities.
- Wheelchair Accessibility: The salon boasts both a wheelchair-accessible car park and entrance, making it convenient for clients with mobility needs.
- Good for Kids: Many customers bring their families, including young children, to the salon, which is considered “good for kids.” This suggests a comfortable and welcoming atmosphere for all ages.
- Facilities Considerations: It's noted, however, that a toilet isn't currently available on the premises - a potential consideration for some customers.
- Convenient Operating Hours: Lam's Hair Salon is open seven days a week, boasting consistent opening hours, generally 9am–6pm or 9am–7pm on Fridays, allowing for flexible appointment scheduling.
Areas for Improvement: Addressing Customer Concerns
While overwhelmingly positive, some feedback indicates areas where Lam’s Hair Salon could potentially improve. One recent review detailed a negative experience with a ten-year-old child’s haircut.
- Pricing Transparency: The reviewer felt the $35 charge for a simple razor trim for a child was excessive. While prices are generally considered affordable, ensuring clear pricing for all ages and services is crucial.
- Child-Focused Service: The customer also expressed a lack of patience and engagement with their child during the haircut. Ensuring all staff members are comfortable and attentive when working with younger clients is important.
- Lost Customers: This single instance resulted in the loss of business from an entire family, highlighting the potential impact of negative experiences.
It’s important to note that this appears to be an isolated incident, and the vast majority of reviews speak to a positive and caring salon environment. However, addressing this feedback proactively could further enhance the customer experience at Lam’s Hair Salon. The salon's contact number is +61 435 756 866 if you have any questions or concerns.