Pros 
Cons A Look at Lâm Haircare & Stylist’s Popularity
Lâm Haircare & Stylist, located at 31D Buckingham Ave, Springvale VIC 3171, consistently receives a solid 4.4-star rating, placing it as a well-regarded hair salon within the Springvale community. Open seven days a week, from 9am to 6pm, the salon strives to accommodate a wide range of schedules. Customer feedback paints a somewhat varied picture – overwhelmingly positive, with pockets of concern. The salon’s commitment to accessibility is noteworthy, offering wheelchair-accessible parking and entrance, making it inclusive for all clients. They also strongly recommend appointments, which is good practice for a busy salon. Payment options include debit and NFC mobile payments, however, curiously, credit cards are not currently accepted. Adding credit card facilities would certainly broaden their appeal. Finally, they accommodate families, with reviews indicating it’s a “good for kids” environment.
The Highlights: Where Lâm Haircare & Stylist Shines
The majority of feedback for Lâm Haircare & Stylist is resoundingly positive, focusing on the skill and dedication of specific stylists.
- Expert Colouring: Customers rave about Lâm himself, specifically his expertise in hair colour. One review highlights a particularly successful transformation from "brassy orange" to "perfect light blonde," commending his professional advice and technique – particularly suggesting a gradient root to avoid harsh contrast.
- Personalised Service: Thao and Johnny consistently receive high praise. Clients appreciate that these stylists "take time to make sure your hair looks good," demonstrating a commitment to individual needs rather than rushing through appointments.
- Attentive & Professional Staff: Multiple reviews mention a generally positive and attentive salon atmosphere. One customer specifically highlighted a stylist who offered continuous advice and ultimately delivered "a nicer haircut" than expected.
- Value for Money (generally): Many feel Lâm Haircare & Stylist offers "good value for money," particularly considering the detailed service which includes a hair wash alongside the cut and style. This bundled service and level of detail are frequently applauded.
Here’s a quick rundown of the qualities frequently cited by happy clients:
| Quality | Frequency of Mention |
|---|---|
| Colour Expertise | High |
| Personalised Care | High |
| Professionalism | High |
| Attentiveness | Medium |
| Value for Money | Medium |
Areas for Improvement: Addressing Customer Concerns
While the positive reviews are plentiful, several negative experiences highlight areas where Lâm Haircare & Stylist could improve.
- Pricing Transparency: A significant complaint centres around pricing. One customer felt "cheated" after being charged $48 for a trim, considerably higher than the $20-25 they’d paid elsewhere. The stylist’s response – suggesting the customer should have asked the price beforehand – is perceived as unhelpful and insensitive. Clear price lists and upfront quotations are essential to avoid these situations.
- Suitability for Wavy/Curly Hair: A concerning pattern emerges regarding cuts for non-straight hair. One customer reported a "little trim" resulting in significantly shorter hair, with a warning to only recommend the salon for straight hair. This suggests a potential lack of specialised skills in cutting textured hair.
- Hair Damage from Bleaching: One review details significant hair damage following four rounds of bleaching. While bleaching inherently carries risk, this indicates a possible need for more careful assessment of hair condition before performing such a dramatic procedure, as well as offering more robust aftercare advice.
- Replicating Complex Styles: A customer attempted to get a specific style (“ombre”) but the stylist was unable to meet the request. While stylists shouldn't promise the impossible, better communication about what is achievable is vital.
Navigating the Experience: What to Expect at Lâm Haircare & Stylist
Based on customer feedback, here’s what potential clients can expect when visiting Lâm Haircare & Stylist:
- Book an Appointment: Appointments are recommended to ensure service, especially given the salon’s popularity.
- Inquire About Pricing: Always confirm pricing before any service begins to avoid surprises. Don’t hesitate to request a detailed quote.
- Be Specific About Your Hair Type: If you have wavy, curly, or textured hair, clearly communicate this to your stylist to ensure they have the necessary expertise. Discuss your hair's history with chemical treatments.
- Bring Visual References: Showing pictures of the desired style is helpful, but be realistic and open to suggestions from your stylist if your hair type or condition limits what’s achievable.
- Consider hair health: If you’re considering bleaching or a dramatic colour change, thoroughly discuss the potential impact on your hair’s health and explore options for minimising damage.
Lâm Haircare & Stylist, at +61 3 9546 6666, presents a generally positive experience for many, but careful communication and a focus on transparency can enhance the experience for all clients.