Pros 
Cons A Spectrum of Styles: First Impressions of Ku Hair Studio
Ku Hair Studio, located in the heart of Springvale, presents a somewhat varied experience according to recent customer feedback. Operating seven days a week (9am-6pm daily), and offering convenient payment options including credit cards and NFC mobile payments, the salon aims for accessibility with wheelchair-accessible parking and entrances. They also cater to families, advertising as “good for kids.” However, a 3.8-star rating suggests it’s not a universally flawless experience. Many customers explicitly state the importance of booking an appointment due to consistent high demand, particularly on weekends.
The facilities and ease of access are a definite plus, aligning with modern expectations for convenience. A focus on family-friendliness also broadens their appeal. However, the core service – the hair transformations themselves – is where opinions diverge considerably. The salon clearly caters to a wide range of services, from simple haircuts to more complex colourings, highlights, perms and keratin treatments.
Colour & Chemical Services: Where Ku Hair Studio Shines
Despite some negative experiences (detailed later), there’s a substantial amount of praise directed specifically towards Ku Hair Studio's colour and chemical services. One customer raved about their colour, highlights, and keratin treatment, declaring continued satisfaction a month later with vibrant colour and lasting smoothness. This is supported by photographic evidence shared by the reviewer, illustrating consistent results post-treatment.
Here's a breakdown of positive feedback related to specific chemical services:
- Keratin Treatments: Reports indicate long-lasting smoothness and frizz control.
- Hair Colour: Colour retention and vibrancy are frequently mentioned.
- Perming: Connie, a hairdresser at Ku Hair Studio, is specifically highlighted for delivering beautifully curly, long-lasting perms – even for those with previously difficult-to-perm, very straight hair. This service noted shortening perming time from a typical 4 hours to 3 hours.
- Toners & Re-rooting: Customer experiences with re-roots and toner application on highlights were also positive bringing to surface recommendations to the team.
These services appear to be a real strength and positioned well as an affordable alternative to higher-priced Melbourne salons.
The Cut Above (or Below?) – Haircut Experiences
Experiences concerning haircuts demonstrate the most significant divide in opinion. While some patrons, like Sherry’s client, were “super happy” with ‘V-shaped’ haircuts executed precisely to their specifications, others encountered serious issues. One reviewer details a disastrous haircut where a significant portion of their hair was accidentally cut off, accompanied by a concerning lack of acknowledgement, apology, or willingness to rectify the situation from staff or management.
This is a stark contrast to the positive experience of Renee whose client received a brilliant haircut.
The differences in experiences suggest an inconsistency in skill level or attentiveness among the stylists. The manager’s dismissive response to the poor haircut is particularly troubling, indicating a potential lack of prioritisation of customer satisfaction. The review highlights the importance of meticulous communication regarding desired length, and perhaps, a degree of caution when selecting a stylist.
Beyond the Service: Staff, Atmosphere & Value
Beyond the technical quality of the services, customer perception of Ku Hair Studio is shaped by the staff's attitude and the salon’s atmosphere. Many mention the “lovely” and “patient” team, even when accommodating walk-ins (though booking is strongly recommended). Renee and her team receive particular praise for their kindness and professionalism, contributing to a relaxing and positive atmosphere.
Here's a summary using bullet points:
- Positive Staff Interactions: Several reviewers highlight the kindness, patience, and professionalism of the team.
- Busy Environment: Repeated mentions of being "very busy," particularly on weekends.
- Reasonable Pricing: Affordability is frequently cited as a key benefit.
- Professional Barbers: The salon also houses professional barbers.
However, the negative haircut experience casts a shadow, illustrating a willingness to prioritise payment over customer care, which is deeply concerning. The general sentiment is often positive, with customers feeling welcomed and well-looked-after when the service itself meets their expectations. Ku Hair Studio presents a mixed picture - a potentially fantastic experience, but one that is not consistently delivered.