Hollywood Unisex Hair Studio: A Blend of Talent and TLC in Springvale

Hollywood Unisex Hair Studio: What Customers Are Saying

Hollywood Unisex Hair Studio in Springvale consistently receives a solid 4.4-star rating, but what do the clients themselves have to say? A deep dive into recent reviews reveals a salon with a loyal customer base, skilled stylists, and occasionally, areas for improvement in customer service. Let's break down the experiences people are sharing. Many patrons highlight the expertise of individual stylists, such as Le, who is repeatedly praised for her honesty, friendliness, and ability to deliver beautiful results. Several reviewers specifically mention long-term loyalty, with some returning for over a decade, and even six years, demonstrating a strong connection with the salon and its team.

Here's a snapshot of the praise:

• Exceptional Stylists: Le is frequently mentioned as a standout stylist, known for skillful cuts and colouring.
• Hair Health Focus: Clients appreciate the salon’s attentiveness to hair health, exemplified by a recommendation for keratin treatment when breakage was detected, instead of pushing forward with a potentially damaging service.
• Reasonable Pricing: The cost of services is consistently described as “reasonable” and “cheap” considering the quality of work. A root touch-up was recently reported at $70, while a full straightening, cut, and conditioning treatment clocked in at $160 for a lengthy process.
• Accommodating to Children: the salon is known for being "Good for kids"

Spotlight on Services: From Root Touch-Ups to Rebonding

Hollywood Unisex Hair Studio provides a wide range of services, with a particular emphasis on creative colour, precision haircuts, and transformative treatments like permanent hair straightening and keratin therapy. Reviews frequently mention these services, often detailing positive outcomes. One client underwent a permanent hair straightening regrowth treatment, cut & conditioning, and was very pleased with the result, highlighting careful execution and the avoidance of damage. Another experienced a successful keratin treatment after initial concerns about hair health stemming from previous self-administered rebonding.

Here’s a breakdown of commonly discussed services and associated costs (as reported by reviewers):

The salon also accepts cash payments exclusively.

Navigating the Experience: Wait Times & Customer Interaction

While Hollywood Unisex Hair Studio enjoys a generally positive reputation, the customer experience isn’t without its nuances. Several reviewers cite longer-than-expected wait times, particularly if appointments haven't been booked in advance. Some report waits exceeding an hour, emphasizing the need for pre-booking to secure a preferred time slot. More concerning, however, are reports of inconsistent customer service. One long-time client expressed significant disappointment stemming from a perceived lack of respect and a feeling of being overlooked; the client stated that the store owner made an excuse saying the customer called and booked early while speaking in Vietnamese.

Here's a summary of common themes:

• Booking is Essential: Walk-ins may face considerable wait times (up to 1 hour+)
• Potential for Disappointment: Recent reviews mention instances of perceived inequitable treatment and insufficient communication.
• Language Barrier Concerns: One review suggests a potential communication issue, impacting trust and transparency.
• Positive Interactions: Despite the negatives, many reviewers praise the friendly and helpful nature of the staff.

Trusting the Hands of Hollywood: A Summary of Client Experiences

The overarching sentiment towards Hollywood Unisex Hair Studio is positive. Many clients return year after year, trusting the stylists with their hair and consistently receiving results they love. The salon’s willingness to prioritize hair health over simply completing a service, as demonstrated by the keratin treatment suggestion, is particularly noteworthy. However, potential customers should be aware of the reported issues regarding wait times and potential inconsistencies in customer service.

Consider this quote from a satisfied client:

"Lee and the crew are the best. They are amazing at what they do…Their pricing is way too cheap for their amazing work on my hair."

Hollywood Unisex Hair Studio appears to be a salon built on skill, affordability, and a genuine dedication to its clients - though managing expectations around wait times and ensuring consistent customer interaction may be key to maintaining its strong reputation.

The salon is open:

• Monday: 9 am–6 pm
• Tuesday: 9 am–6 pm
• Wednesday: 9 am–6 pm
• Thursday: 9 am–6 pm
• Friday: 9 am–7 pm
• Saturday: 9 am–6 pm
• Sunday: Closed

You can reach them at +61 422 834 464, and find them at 6A Balmoral Ave, Springvale VIC 3171.