Pros 
Cons A Consistent Shine: Praises for Upa Hair and Beauty’s Stylists
Upa Hair and Beauty, located within Australia Fair Metro in Southport, consistently earns high marks for its skilled stylists and welcoming atmosphere. Several reviews highlight specific hairdressers who are clearly fan favourites. Aiho is repeatedly praised for her exceptional cutting skills; one client recalling it was the “best head spa” they’d ever experienced and being "so happy" with the outcome of their cut, especially noting the perfect layers achieved for only $60. Hikaru (also known as Lily) also receives consistent accolades. Customers appreciate her attentive nature, friendly demeanour and ability to deliver precisely what's requested. One reviewer specifically lauded her acid-based hair straightening service, saying it left their hair looking “straight but not stiff, natural, healthy.”
Beyond individual stylist praise, Upa Hair and Beauty distinguishes itself with upfront pricing. A returning customer noted they “recommend this salon than the others because they give you a quote before they do your hair,” a valuable practice, particularly when contrasting it with other salons that have been known to add unexpected charges. This transparency seems to foster trust and a positive client experience.
Here’s a quick snapshot of what customers consistently love:
- Skillful Cutting: Precision and attention to detail are frequently mentioned.
- Relaxing Experiences: Head spas and hair washes are highlighted as particularly enjoyable.
- Friendly Service: Staff are consistently described as welcoming and attentive.
- Transparent Pricing: Providing quotes beforehand is a major plus.
The Little Clients: Family-Friendly Hairdressing
Upa Hair and Beauty doesn't just cater to adults; it’s clearly a family-friendly salon. One review details a wonderful experience for a five-year-old, noting the child “loved getting her hair washed and cut today” and was “so happy” with the result. This positive experience extended beyond the haircut itself and included the friendly stylist and the overall comfortable environment. This suggests Upa Hair and Beauty understands how to create a calming and enjoyable experience for young clients, making it a convenient option for families. The experience allowed the child to enjoy the aesthetic – “She was so happy and kept looking at herself in the mirror”.
A 70s Throwback & Modern Flair: Style Versatility
The salon’s proficiency extends across a range of styles. One client received a “70s shag cut” that was described as “absolutely perfect… exactly what I wanted!” and the hairdresser effectively combined three reference pictures. Other customers appreciate Lily's ability to deliver modern, flattering haircuts, reflecting a commitment to current trends and adapting to individual preferences.
It's worth noting that Upa Hair and Beauty enables their stylists to present a diverse range of skill. Whether you're looking for a retro revival or a contemporary look, the testimonials suggest they have the expertise to deliver. They can adapt multiple requests to provide a satisfactory result.
Here's a comparison of styles achieved:
| Style | Client Feedback |
|---|---|
| 70s Shag | “Absolutely perfect and exactly what I wanted!” |
| Acid-Based Straightening | “Straight but not stiff, natural, healthy” |
| Modern/Flattering Cut | "Stylish and flattering haircut," excellent detail |
| Standard Cut & Style | “Got my hair cut exactly how I wanted it to be” |
Room for Improvement: Perming & Training Considerations
While overwhelmingly positive, some feedback points to areas where Upa Hair and Beauty could improve. One customer unfortunately experienced a negative outcome with a perm, describing their hair as a “floppy mess” with “no curl whatsoever.” The hairdresser attempted to salvage the situation with mousse but ultimately, the client opted to have their hair cut short.
This instance suggests a potential gap in training or experience specifically relating to perming techniques. Although the haircut following the failed perm was acceptable, the initial experience understandably left the client dissatisfied and with damaged hair. While Upa Hair and Beauty excels in many services, this review serves as a reminder of the importance of consistent quality control and ongoing professional development for all staff, particularly in specialised treatments like perms.