Pros 
Cons A Legacy of Blonde & Balayage Brilliance
Sketch Hair, located in Southport, Queensland, consistently earns high praise for its stunning colour work, particularly blonde transformations and balayage techniques. With a solid 4.6-star rating, clients rave about Shontelle’s skill and artistry. Many specifically mention coming in with colour concerns – brassy tones being a common complaint – and leaving absolutely thrilled with the results.
- The Shontelle Effect: Numerous reviews highlight Shontelle’s ‘magical’ ability to achieve beautiful, healthy blonde shades. This isn't a quick fix; it's consistent mastery utilising only the highest quality products.
- Longevity of Trust: Beyond a one-time fix, Sketch Hair fosters long-term client relationships. One customer praises Shontelle for over a decade of excellent service, noting her speed and accuracy in delivering desired styles.
- Gold Coast’s Best-Kept Secret?: Several reviewers explicitly state Shontelle is the ‘best hairdresser on the Gold Coast’, often contrasting her skills with those found in other salons. A client travelling from Sydney specifically chooses to return to Shontelle for superior blonde colour results.
- Personalised Hair Art: Shontelle doesn’t just apply colour; she personalises each look, prioritising hair health alongside aesthetic goals. This approach resonates strongly with clients looking for a tailored experience.
Beyond Colour: Keratin & Style Transformations
Sketch Hair clearly excels beyond colour services, offering effective keratin treatments and a comprehensive understanding of hair styling. The salon's ability to provide “a real hairstyle, not just a haircut” speaks to a commitment to holistic hair care.
Here's a breakdown of positive experiences with specific treatments:
| Treatment | Client Feedback |
|---|---|
| Keratin Treatment | Smoother, shinier, more manageable hair; frizz control; easier styling. |
| General Styling | Exact colour and style achieved; transformation from simply a 'cut' to a complete style. |
Clients appreciate Shontelle’s attention to detail during treatments, ensuring a thorough application without rushing the process. This dedication to quality, combined with achieving long-lasting results, generates high levels of client satisfaction. The mention of adopting a new persona after a hair makeover underlines the confidence-boosting impact of a successful salon visit.
A Sanctuary for Calm & Cuteness
Sketch Hair isn’t just a salon; reviews consistently portray it as a welcoming and relaxing environment. The studio’s ambience is described as peaceful and calming, creating a positive experience for clients.
- Barbie’s Charm: The salon’s resident chihuahua, affectionately known as “Barbie”, is repeatedly mentioned with delight, adding a unique and endearing element to the appointment.
- Personal Touch: Beyond the environment, Shontelle's warm and friendly personality is consistently praised. She's described as sweet, welcoming, and creating a genuine connection with her clients.
- Accessibility & Convenience: Sketch Hair prioritises client comfort by offering a wheelchair-accessible car park, essential amenities like a toilet, and accepts various payment methods including credit/debit cards and NFC mobile payments (appointments recommended).
- Everything handled directly by Shontelle: Feedback reinforces that treatments and styles are provided solely by Shontelle, reassuring clients they're benefiting from her expertise and not that of an apprentice.
A Note of Caution: Keratin Treatment Experiences
While overwhelmingly positive, reviews include one concerning experience regarding a Cezanne Keratin Smoothing Treatment. This client reported a significantly negative outcome – hair becoming dry, frizzy, and worse than before the treatment. They found Shontelle dismissive, suggesting only brushing as a solution.
- Dryness & Frizz: The primary complaint hinges on the treatment failing to deliver promised smoothness and frizz control, instead leaving the hair damaged and unmanageable.
- Lack of Resolution: The client felt that Shontelle’s offered ‘solution’ of merely washing and blow-drying the hair was inadequate and unsuccessful.
- External Validation: The distressed client sought opinions from other hairdressers who confirmed the poor quality of the keratin treatment, expressing surprise at the condition of the hair.
- Importance of Research: This negative review underscores the importance of thorough research and realistic expectations when considering keratin treatments and highlights the potential for variability in results.
It's important to note this is one adverse experience amidst a sea of positive testimonials. Potential clients might consider this feedback and perhaps request a patch test or detailed consultation before committing to a keratin treatment at Sketch Hair.