Pros 
Cons A Mixed Bag of Experiences at Lux Hair Salon
Lux Hair Salon, located within Australia Fair Shopping Centre in Southport, Queensland, garners a 4.2-star rating, but recent customer feedback reveals a fascinating duality. While many clients sing praises for specific stylists, particularly Mimi and Fifi, a concerning number of experiences highlight potential inconsistencies in service and pricing. The salon proudly identifies as women-owned and is committed to inclusivity, boasting an LGBTQ+ friendly and transgender safe space. Accessibility is also considered, with wheelchair-accessible parking available. However, it's clear that the overall experience can vary significantly.
One customer, an elderly visitor supporting local businesses, encountered a particularly disheartening interaction. Attracted by a window advertisement for a “tone, wash and blow dry” service at $35, she was reportedly met with rudeness and a disregard for her preferences. The final bill ballooned to $80, with the explanation that the advertised price was merely a “from” price – a practice that understandably left her feeling “upset, disappointed and ripped off.” This instance serves as a significant cautionary tale, urging potential customers to explicitly clarify pricing before committing to any service.
Here's a breakdown of what that customer experienced compared to the ideal customer service:
| Feature | Customer Experience | Ideal Customer Service |
|---|---|---|
| Initial Interaction | Rude and dismissive | Welcoming and attentive |
| Listening to Preferences | Disregarded requests | Actively listens and offers suggestions |
| Pricing Transparency | Misleading advertisement and unexpected charges | Clear and upfront pricing |
| Overall Feeling | Upset, disappointed, and ripped off | Satisfied, valued, and confident |
The Mimi & Fifi Effect: Stellar Service & Transformations
Despite the negative experience mentioned above, a recurring theme emerges in the positive reviews: the exceptional skill and warm personality of stylists Mimi (the owner) and Fifi. Clients consistently describe them as fantastic, talented, and professional, highlighting their ability to deliver stunning results.
Several customers specifically sought Mimi for colour transformations, and were thrilled with her consultative approach. She doesn’t simply execute a request, but thoughtfully explains options, honest about what's achievable, and ensures the client feels empowered in the decision-making process. Another client was particularly impressed with Mimi’s ability to deliver exactly what was requested, a rare occurrence in the world of hairdressing.
Fifi also receives abundant praise, often in tandem with Mimi. Clients rave about the “fresh and stunning” looks she creates, describing the experience as “wonderful” and even the “best” they’ve ever had. One enthusiastic review indicates a willingness to make Lux Hair Salon their “favourite and permanent place” thanks to the exceptional service provided by both stylists. It's suggested that requesting either Mimi or Fifi by name could significantly enhance your experience.
Services on Offer & Salon Amenities
Lux Hair Salon offers a comprehensive range of hairdressing services, catering to diverse needs and preferences. Beyond the standard wash, cut & blowdry, colour and styling options, they specialise in more advanced treatments like nanoplasty – a service that has received significant positive feedback, resulting in "hair that has never looked or felt better”.
The salon's commitment to inclusivity shines through its designation as LGBTQ+ friendly and a transgender safe space. Conveniently located within Australia Fair, it provides essential amenities such as toilet facilities and accepts various payment methods including cheques, credit/debit cards, and NFC mobile payments. Appointments are highly recommended, ensuring you can secure time with your preferred stylist.
Here's a quick glance at the amenities Lux Hair offers:
- Wheelchair-accessible car park: Catering to clients with mobility needs.
- Toilet: Basic convenience for clients.
- LGBTQ+ friendly & Transgender safe space: Fosters an inclusive environment.
- Appointments Recommended: Ensures a seamless experience & preferred stylist availability.
- Diverse Payment options: Cheques, Credit & Debit cards, NFC Mobile Payments.
Building Confidence & Delivering Exceptional Value
A striking theme throughout many of the positive reviews is the emotional impact of a positive hair experience. Clients speak of going "in nervous and coming out confident," attributing this transformation to the caring and attentive service they received. The team at Lux prioritises making clients feel “comfortable and heard,” fostering a trusting environment where individuals can explore new styles and embrace their best selves.
Several reviewers explicitly mention the value for money, stating that the prices are “more than reasonable” considering the quality of the service. The thoughtful advice, personalised attention and evident expertise contribute to the perception of exceptional value. Lux Hair Salon seems to understand that a great haircut isn’t just about aesthetics; it’s about boosting confidence and creating a positive self-image. This is why many clients are already planning their return visits and declaring Lux their "new go to salon”.