Pros 
Cons A Wave of Positive Feedback: What Clients Love About Shepparton Mainwaves
Shepparton Mainwaves consistently garners a 4.5-star rating, and reading through client feedback reveals why. The salon clearly prioritises customer experience, with recurring praise focusing on the staff's friendliness and welcoming attitude. Many reviewers specifically mention feeling comfortable and at ease during their appointments. Several clients explicitly state they wouldn't consider going anywhere else, highlighting a strong sense of loyalty.
Here's a breakdown of frequently mentioned positives:
- Exceptional Staff: “Terry and the girls” are repeatedly lauded as “amazing” and “the best in the business.” This personal touch and recognition of individual stylists contribute significantly to positive experiences.
- Pleasant Atmosphere: Descriptions like “pleasant,” “friendly,” and “welcoming” consistently appear, indicating the salon creates a relaxed and approachable environment.
- Quality Service: Clients appreciate the "great job" done by the stylists, appreciating the skill and attention to detail. There's a general sense that Shepparton Mainwaves delivers on its promise of good hair.
- Reliable & Accommodating: Reviewers note that the staff are “obliging”, demonstrating a willingness to cater to individual needs and preferences.
This consistently positive sentiment suggests Shepparton Mainwaves doesn't just offer haircuts; it provides a valued client experience.
Accessibility and Convenience: Planning a Visit to Mainwaves
Shepparton Mainwaves clearly considers accessibility a priority. The salon features both a wheelchair-accessible car park and wheelchair-accessible entrance, making it inclusive for a wider range of clients. This is a fantastic feature often overlooked by other businesses.
Planning an appointment is straightforward; while walk-ins may be possible, appointments are highly recommended to ensure availability.
Here’s a quick glance at their operating hours:
| Day | Opening Hours |
|---|---|
| Monday | 9:00 am – 5:30 pm |
| Tuesday | 9:00 am – 5:30 pm |
| Wednesday | Closed |
| Thursday | 9:00 am – 8:00 pm |
| Friday | 9:00 am – 5:00 pm |
| Saturday | 8:30 am – 1:00 pm |
| Sunday | Closed |
The extended Thursday hours are particularly convenient for those with busy weekdays. Payments are also flexible, with the salon accepting credit cards, debit cards, and NFC mobile payments. It’s worth noting the listed facilities detail two entries for credit cards, however only one is enabled. This may be an oversight on the listing.
A Closer Look at Service Quality: Beyond the Positives
While overwhelmingly positive, feedback isn’t entirely without nuance. The salon’s high rating is supported by a significant number of dedicated customers, but a single comment highlights a negative experience: “Bad attitude”.
It's important to consider this feedback alongside the abundance of positive reviews. Isolated instances of negative interactions can occur in any customer-facing business. However, it’s a point Shepparton Mainwaves could address with staff training, focusing on maintaining consistently positive customer service.
“Always friendly and obliging... Can definitely recommend.” - Frequent Customer
This quote, like many others, underscores that the majority experience is centred around positive interactions. It's crucial for the salon to continue fostering this environment while addressing any instances where service falls short. Although it is but one comment, and is not reflected in the bulk of reviews, managing client relations with attentiveness is key to maintaining their excellent record.
What Services Does Shepparton Mainwaves Offer? (and what are people saying)
Shepparton Mainwaves is categorised as a Hair Salon, but client reviews don’t explicitly detail all services offered. However, through a combination of the salon's established reputation and general comments, we can infer a range of services. These likely include:
- Haircuts: For men, women, and children.
- Colouring: Including highlights, balayage, and full colour applications.
- Styling: Blow-dries, up-dos for special occasions.
- Perming & Chemical Straightening: Services that permanently alter hair texture.
- Treatment Masks & Conditioning: Services to improve hair health.
Reviewers tend to focus on the overall quality and experience rather than specifying the exact service received. However, the consistent mention of “a great job” suggests the salon handles various hair types and styles competently. Further information about specific pricing or a detailed service menu isn’t readily available in the publicly available reviews; therefore, prospective clients are encouraged to contact Shepparton Mainwaves directly at +61 3 5821 4608 or visit their location at 18 Dunkirk Ave, Shepparton VIC 3630 to discuss their hair needs.