Pros 
Cons A Shepparton Staple: Hairpinz’s Consistent Quality & Community Feel
Hairpinz, located at 21 Parker St, Shepparton, consistently receives high praise for its skilled hairdressers and welcoming atmosphere. Boasting a solid 4.3-star rating, the salon has become a favourite amongst locals, with many highlighting long-term loyalty – some customers have been visiting for years since moving to the area. What truly sets Hairpinz apart, according to numerous reviews, is the staff. Shelley and her team are frequently lauded for not just their technical expertise in cuts and colours, but also for their genuinely friendly and attentive customer service. Clients frequently mention feeling like they're visiting friends, with staff remembering regulars and engaging in cheerful conversation. The little touches, like a relaxing head massage during colour development, significantly contribute to the pampering experience.
Here's a quick rundown of what customers appreciate:
- Expert Colouring & Cutting: Clients consistently praise the quality of both colour work and haircuts.
- Exceptional Customer Service: Friendly, attentive and remembering their regulars – creating a community feel.
- Relaxing Experience: The included head massage is a particular highlight.
- Reasonable Pricing: Value for money is frequently mentioned.
- Strong Hygiene Standards: Customers note the salon maintains high standards of cleanliness, even beyond what was required during the pandemic.
Accessibility & Convenience: Planning Your Visit to Hairpinz
Hairpinz understands the importance of accessibility and convenience for its clients. The salon features both a wheelchair-accessible car park and entrance, ensuring inclusivity for all. While walk-ins may be possible, appointments are strongly recommended to guarantee a spot with your preferred hairdresser and minimise wait times.
Hairpinz operates with the following hours:
| Day | Opening Hours |
|---|---|
| Monday | Closed |
| Tuesday | 9:00 am – 5:30 pm |
| Wednesday | 9:00 am – 5:30 pm |
| Thursday | 9:00 am – 8:30 pm |
| Friday | 9:00 am – 5:30 pm |
| Saturday | 9:00 am – 1:30 pm |
| Sunday | Closed |
Payment options are also modern and flexible, accepting credit cards, debit cards, and NFC mobile payments. Customers appreciate the ease of settling their bills. You can reach Hairpinz by phone at +61 3 5821 3198 to book an appointment or inquire about services.
Beyond the Salon: Addressing Community Concerns
It's important to acknowledge some feedback that extends beyond the services offered within the salon itself. Recent reports detail an incident involving the salon owner and hospital staff parking on Parker Street. While the owner reportedly expressed concerns about hospital staff parking near the business and filed a complaint with the hospital, it's crucial to note that Parker Street is a public road. Hairpinz does not have exclusive parking rights, and the owner’s actions have been described as demonstrating unwelcoming karen behaviour. While this doesn’t reflect the positive experiences clients generally have within the salon, it’s a relevant piece of information for potential customers. This incident does, however, contrast sharply with the exceptionally friendly and welcoming experience described by the salon's clientele.
“Great service and had no stress with the hairdresser doing my hair as I’ve only just moved to Shepparton and changing hairdressers can be stressful enough.” – A recent customer testimonial.
Consistent Praise: A Chorus of Positive Experiences
The overwhelming sentiment surrounding Hairpinz is overwhelmingly positive. Beyond the general appreciation for haircutting and colouring skills, clients repeatedly highlight the “great workmanship” and “exceptional customer service.” Several reviewers specifically state they "wouldn't hesitate to recommend" Hairpinz to others. The feeling of being “spoilt and pampered” is consistently mentioned, indicating Hairpinz provides more than just a haircut – they deliver an experience. Many acknowledge the stress associated with changing hairdressers, but consistently report feeling reassured and comfortable at Hairpinz, particularly for newcomers to Shepparton. This positive word-of-mouth undoubtedly contributes to the salon’s established reputation within the local community. The staff are consistently described as “friendly” and “chatty” adding to the inviting atmosphere. It’s clear that Hairpinz strives to provide a truly enjoyable and uplifting experience for every client.