Pros 
Cons A Buzz of Colour & Community: What People Are Saying About Hair Shak Shepparton
Hair Shak Shepparton, located at 124 High St, Shepparton, consistently earns a strong 4.7-star rating, and a deep dive into customer feedback reveals why. It’s clear this isn't just a place to get your hair done; it's an experience built on welcoming vibes, skilled artistry, and a dash of funky flair. Many reviews highlight the warm and friendly atmosphere created by Shak and her team, Shanikwa and Regan being specifically mentioned. Customers frequently comment on feeling immediately comfortable and valued from the moment they walk in the door.
Here's a breakdown of the consistent positives:
- Welcoming Atmosphere: Repeatedly described as warm, friendly, and comfortable. It's a place where clients feel at ease.
- Exceptional Service: Beyond the technical skills, clients rave about the personal touch – like Shanikwa's amazing head massages during washing!
- Creative Colour Specialists: Hair Shak Shepparton seems to particularly shine when it comes to vibrant and unconventional colour work, with "funky colours and cuts" being frequently praised. The "calico" colour combination was specifically highlighted as a success.
- Attention to Detail: Customers note Shak's meticulous approach and the overall care taken with each style.
- Positive Staff Interactions: Staff members, particularly Shak, Shanikwa and Regan are frequently mentioned by name and praised for their friendly and attentive service.
Beyond the Basics: Facilities and Convenience at Hair Shak
Hair Shak Shepparton understands that a great salon experience extends beyond the chair. They've thoughtfully addressed accessibility and convenience for their clients:
| Facility | Available? |
|---|---|
| Wheelchair Access | Yes |
| Toilet | Yes |
| Appointments | Recommended |
| Credit Card Payments | Yes |
| Free Parking | Yes |
| Paid Street Parking | Yes |
Furthermore, the salon's opening hours cater to a variety of schedules:
- Monday: Closed
- Tuesday: 10 am–7 pm
- Wednesday: 10 am–7 pm
- Thursday: 10 am–5 pm
- Friday: 10 am–5 pm
- Saturday: 10 am–3 pm
- Sunday: Closed
The availability of both free parking and paid street parking adds to the ease of visiting. While appointments are recommended, this ensures that Shak and the team can dedicate the necessary time and attention to each client.
A Contrasting View: Addressing Concerns and Customer Service
While overwhelmingly positive, it’s important to acknowledge that not all experiences at Hair Shak Shepparton are flawless. One customer reported a significantly disappointing experience with a half-head of foils, stating that they received only two strands and were left with a largely untouched base colour. This resulted in a $300 expense that didn’t meet expectations.
“Despite requesting a half head of foils, I only received two strands, leaving the rest of my hair black. I paid $300 for a service that fell short of my expectations. When I reached out to address the issue…I was met with a response indicating that there was nothing that could be done to rectify the situation.”
This feedback highlights a crucial area for potential improvement: customer service in resolving concerns. While Hair Shak Shepparton clearly focuses on creating a positive atmosphere, addressing issues and offering solutions when services don't meet expectations is equally important for building lasting customer relationships. It's essential for any business to have a clear policy for handling complaints and striving for customer satisfaction.
Special Mentions & Repeat Business: The Loyalty Factor
The repeat business spoken of in reviews speaks volumes. Many clients explicitly state they will be returning to Hair Shak Shepparton, often naming Shak directly. Regulars also mention the reasonable prices, which, combined with the exceptional service and good vibes, makes it a popular choice in Shepparton.
Here's what clients are saying:
- "Shak and the team always take care of me and go above and beyond."
- "Reasonable prices, great attention to detail, good vibes in the shop. Would recommend Shak to anyone!"
- “I’ll definitely be seeing you in the New Year!”
- "Most amazing hairdresser and very funky place ❤️❤️"
This level of loyalty underlines the salon’s ability to build strong relationships with its clients. The combination of skill, personality, and a welcoming environment clearly resonates within the Shepparton community, establishing Hair Shak Shepparton as more than just a hairdresser—it's a destination.