Pros 
Cons A Mixed Bag of Experiences: Diving into the World of CLM Hair Artistry
CLM Hair Artistry, located at 7 Conifer St, Shepparton, boasts a solid 4.4-star rating, indicating generally positive customer satisfaction. However, a closer look at recent feedback reveals a spectrum of experiences, from absolute delight to significant disappointment. The salon operates convenient hours, including late Thursdays (until 8 pm) and Saturday mornings, and proactively caters to accessibility with wheelchair-accessible parking and entrances. They also accommodate families, noting they are "good for kids," and offer modern payment options including NFC mobile payments and debit/credit cards. But does the service consistently live up to the welcoming atmosphere and modern amenities? Let's delve deeper into what customers are saying.
Colour Concerns and Communication Breakdown
A concerning narrative emerges from one recent customer’s experience regarding a colour transformation. The client presented CLM Hair Artistry with multiple reference images requesting a burgundy/violet red hue, starting with virgin, medium chocolate brown hair. The outcome, however, was strikingly different - almost black. The salon’s response following the initial dissatisfaction was reportedly dismissive, citing that burgundy is a “fashion colour” and expressing a lack of confidence in achieving the desired result after the colour had already been applied.
This lack of pre-service consultation is a key point of contention. Had the stylist communicated these concerns before proceeding, the client could have made an informed decision. The suggested "fix" – utilising foils – was also deemed impractical by multiple other hair professionals consulted after the initial service, as achieving a lighter colour would likely require bleach or a stripping agent, something the client wished to avoid.
Here's a summary of the issues:
- Lack of Transparency: Not disclosing colour limitations before application.
- Significant Colour Deviation: Result drastically differing from requested references.
- Insufficient Solution: Proposed fix lacking a realistic path to achieve the desired outcome.
- Expert Disagreement: External hair professionals advising against the salon’s proposed solution.
This situation highlights the importance of clear communication and realistic expectations during colour appointments. It's a reminder that a stylist's confidence and ability to accurately deliver a desired colour is paramount.
Bridal Bliss and Exquisite Styling
In stark contrast to the previous experience, CLM Hair Artistry receives glowing praise for bridal styling. One customer specifically lauded Courtney’s talents, stating she “completely created the bridal hair style [she] had always dreamt of!” Courtney skillfully managed the styling of nine heads of hair—including varying hair types and style requests—delivering exceptional results for the bridal party.
The customer went on to emphasise Courtney’s amazing communication, being accommodating to every request, and overall talent. This is further demonstrated by consistent testimonials mentioning excellence in styling, with one client stating Courtney has "provided consistent great service" and consistently maintains "perfection" with their blonde hair maintaining health and vitality. This suggests a high level of expertise and a commitment to client satisfaction, particularly when it comes to special occasion hair.
Consistent Cuts, Colour Confidence and a Welcoming Atmosphere
Beyond bridal work, many clients consistently praise the team at CLM Hair Artistry for their friendly demeanour and beautiful salon environment. Multiple reviews highlight a "welcoming" atmosphere and “friendly team,” creating a relaxing and enjoyable experience. Numerous customers express feeling “pampered” and satisfied with their hair cuts, styles and colour results.
Renee, in particular, is specifically mentioned for achieving a client’s desired hair colour and style, resulting in a “stunning” outcome that exceeded expectations. This illustrates the individual talent within the team, where stylists seem to have strengths in specific areas – colour for Renee, bridal for Courtney. The sentiment of “never disappointed” appears frequently, confirming a strong reputation for consistently delivering high-quality, reliable results. A common refrain is that the staff are “genuine girls” and provide a “perfect” experience “every time.”