Pros 
Cons A Consistent Cut Above: The XVI Collective Reputation
XVI Collective, nestled on Bridge Road in Richmond, consistently earns rave reviews and a perfect 5.0 rating – and for good reason. It's not just a hair salon; it's a destination for those seeking expertise, attentive service and consistently excellent results. Clients repeatedly highlight the salon's ability to deliver precisely what they want, demonstrating a genuine commitment to understanding individual needs. One long-time client proudly states they’ve been a patron for almost 20 years and wouldn’t dream of going elsewhere. This level of loyalty speaks volumes about the consistent quality and trust built by the team.
The salon’s strength clearly lies in its stylists. Benjamin, in particular, receives significant praise. Multiple reviews specifically name him, detailing his exceptional knowledge, empathetic approach and sheer talent. He’s described as “everything I was hoping for, plus more,” “courageous” in correcting past hair mishaps, and consistently meticulous. Numerous clients affirm returning specifically for his skillful work.
Here's a quick snapshot of what clients are saying about the stylists at XVI Collective:
| Stylist | Key Qualities Highlighted |
|---|---|
| Benjamin | Knowledgeable, attentive, talented, honest, empathetic, skillful, corrective expertise |
| Dennis | Amazing stylist, delivers great haircuts |
| Ben | Meticulous, consistent, delivers consistently positive feedback-inducing cuts |
Beyond the Scissors: Amenities & Atmosphere
XVI Collective thoughtfully caters to its clientele, extending beyond exceptional haircuts. The salon is proudly LGBTQ+ friendly, fostering a welcoming and inclusive atmosphere. While appointments are strongly recommended (and easily managed), the option to simply walk in and explore the possibilities isn’t entirely off the table. Payment options are convenient, accepting debit cards and NFC mobile payments, although curiously, credit cards aren't currently supported.
The salon itself is described as "gorgeous”, adding to the overall positive experience. Crucially, facilities include a toilet, demonstrating a commitment to client comfort. This isn’t discussed extensively, but it’s an important consideration. The emphasis, however, remains firmly on the quality of the service and the skills of the stylists. It’s a space where clients feel comfortable, valued, and ultimately, leave looking and feeling their best.
The Art of Hair Restoration & Confidence Boosting
XVI Collective excels not only in maintaining healthy hair but also in restoring confidence. Several reviews detail experiences where clients arrived with hair damaged by previous experiences, only to be expertly guided towards a positive transformation by stylists like Benjamin. He’s praised for his ability to "trim out the mess" and create a style that complements facial features, allowing clients to "get a nicer profile".
This focus on correction makes the salon particularly appealing to individuals hesitant about trying a new stylist or undergoing a significant hair change. They don’t just cut hair; they actively work to rebuild self-assurance through skilled styling. The positive impact extends beyond aesthetics – clients report receiving compliments after each fresh cut, further reinforcing the salon's ability to deliver noticeable and appreciated results.
“Ben at Salon XVI has been cutting my hair for years. I have tried different salons… I always leave other salons disappointed. What I love about Ben is he is meticulous and consistent.” – A testament to the salon’s dependable quality.
Long-Term Value & Impeccable Standards
The consistent praise surrounding XVI Collective points to a salon built on more than just fleeting trends. Clients consistently highlight the high quality of products used and the unwavering commitment to providing top-tier service time after time. Staff are described as “warm, friendly” and, most importantly, consistently deliver exceptional results.
What truly distinguishes this salon is its ability to build lasting relationships with clients. The salon fosters a genuinely understanding approach, investing time in getting to know each individual’s preferences. This devotion to personalised service, combined with demonstrable skill and a welcoming atmosphere, makes XVI Collective a standout choice for anyone seeking a premier hair salon experience in Melbourne. They don’t just aim for satisfied customers; they foster lasting relationships built on trust and consistently excellent results.