Pros 
Cons A Consistent Five-Star Experience: What Clients Are Saying
Tumi Hair Richmond consistently receives outstanding reviews, boasting a remarkable 4.8-star rating. It’s clear from client testimonials that this isn't just a salon, but an experience built on skill, warmth, and genuine care. Many patrons highlight the remarkable longevity of their styles – a testament to the precision of the cuts and the quality of the colour work. It seems Tumi Hair truly excels at creating looks that last.
Here’s a breakdown of recurring themes from the reviews:
- Exceptional Skill: Stylists like Marcus, Louisa, Renato, Nicki, and Gracie are repeatedly praised for their expertise. Louisa, in particular, is lauded as “the best hairdresser in Melbourne” and a colour specialist who “knows exactly what looks good”. Marcus is deemed a “master of his craft”, excelling in both cutting and colouring.
- Friendly & Welcoming Atmosphere: The team at Tumi Hair is consistently described as “warm”, “welcoming”, “accommodating”, and even like “home”. Clients feel treated "like a queen" and appreciate the genuine connection with the staff. Renato and his team receive consistent praise for fostering an inviting atmosphere.
- Problem Solvers: Tumi Hair isn’t afraid to tackle tricky situations. Renato is specifically mentioned for skillfully fixing a self-cut fringe, easing a client's worry. This demonstrates a willingness to go above and beyond to satisfy their clients.
- Lasting Results: Numerous clients report their haircuts and colours still look “freshly styled” days after leaving the salon. Client AB mentions their curls lasting an impressive 3 days!
Accessibility & Convenience: Beyond Just Great Hair
Tumi Hair Richmond clearly prioritises inclusivity and convenience for its clientele. Beyond its core hairdressing services, the salon offers several features that set it apart. While Wi-Fi isn't currently available, the salon is fully wheelchair accessible with a wheelchair-accessible entrance, seating, and toilet – a significant consideration for many. The provision of gender-neutral toilets further extends its commitment to inclusivity.
Here’s a snapshot of its accessibility features:
| Feature | Available |
|---|---|
| Wheelchair-accessible entrance | Yes |
| Wheelchair-accessible seating | Yes |
| Wheelchair-accessible toilet | Yes |
| Gender-neutral toilets | Yes |
| Toilet | Yes |
| Wi-Fi | No |
Regarding appointments, Tumi presents a flexible approach. While appointments are recommended (and clearly efficient given the positive feedback), the salon accepts walk-ins, proving accommodating and understanding, as demonstrated by one client being fitted in with no notice and another being warmly welcomed despite arriving late. They also accept a range of payment methods, including credit, debit and NFC mobile payments. The salon is additionally described as “good for kids” hinting at a family-friendly environment.
Loyalty Rewarded: The Tumi Hair Difference
Tumi Hair Richmond doesn’t just aim for a one-time client; they foster long-term relationships. A significant benefit singled out by a long-term customer is the salon’s rewards system. This program allows clients to save on product purchases, particularly premium brands like Kerastase and K18. This is a fantastic incentive for clients who value quality hair care.
“Tumi also have a rewards system, so you never have to pay full price for your products. Being able to get my Kerastase and K18 at a discount is such a bonus.”
This demonstrates a genuine appreciation for customer loyalty and a desire to provide ongoing value beyond the salon chair. The consistent return of clients over 12 years speaks volumes about the effectiveness of this approach and the overall quality of service. It's a space where going to get your hair done feels more akin to visiting treasured friends.
Hours & Location: Easily Accessible in Richmond
Tumi Hair Richmond enjoys a prime location at 414 Bridge Rd, Richmond, VIC 3121, Australia, making it easily accessible for those in and around Melbourne. With extended evening hours on Thursdays and Tuesdays (until 9 pm) and Wednesday until 7 pm, the salon caters to busy schedules. Friday and Monday hours are 10 am - 6 pm, while Saturdays offer an early start at 8:45 am, easing the weekend rush. The salon is closed on Sundays.
Here's a breakdown of their operating hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 8:45 AM - 5:00 PM
- Sunday: Closed
Potential clients can reach Tumi Hair Richmond at +61 3 9428 8608. The salon's commitment to accommodating clients, even with last-minute requests, further enhances its appeal and convenience.