Pros 
Cons A Haven for All: Kohort’s Inclusive Atmosphere & Facilities
Kohort, located on Bridge Road in Richmond, Victoria, clearly prioritises creating a welcoming and accessible space for all patrons. With a stellar 4.9-star rating, it’s evident clients appreciate more than just a great haircut. The salon boasts a fully wheelchair-accessible entrance, seating, and toilet facilities – a feature that’s often overlooked but incredibly important. Beyond accessibility, Kohort understands the small comforts make a difference, offering beverages to enjoy during your appointment.
Their commitment extends to fostering a safe and inclusive environment. Kohort is proudly LGBTQ+ friendly and explicitly a transgender safe space, demonstrating a dedication to diversity and respect. This isn't just marketing; reviews consistently highlight a welcoming and non-judgemental atmosphere.
Here's a quick rundown of what Kohort offers in terms of facilities:
| Facility Category | Options |
|---|---|
| Accessibility | Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet |
| Offerings | Beverages |
| Amenities | Toilet |
| Crowd | LGBTQ+ friendly, Transgender safe space |
Practicalities are also well-considered; Kohort accepts a wide range of payment methods including credit and debit cards, and even NFC mobile payments. Parking is available both via a free lot and paid street parking, making access convenient. Appointments are recommended, but walk-ins are accepted allowing for flexible booking preferences.
Colour Transformations: The Good, The Challenging & The Expertise of Billie Jean
Much of the recent buzz surrounding Kohort centres around its colour services and the expertise of Billie Jean. One client shared a wonderfully detailed account of a complex colour correction. Arriving with brassy, unnatural blonde tones, and a desire for a darker, more natural look, they were impressed by Billie Jean’s thorough consultation and realistic expectations setting.
“I genuinely never been to a salon before where so much care and precision was taken with choosing the exact shades that would work for me given the hair colour that I came in with and my skin tone. I knew that I could completely trust that process.”
This process resulted in a seamlessly blended colour, knocking out all brassiness and leaving the client thrilled – a testament to Billie Jean’s skill and attention to detail. Billie Jean also thoughtfully provided a handover plan for continued care with a hairdresser in the UK, demonstrating exceptional customer service.
However, colour experiences aren’t universally positive. One client reported a disappointing outcome, requesting an ash dark brown but receiving a purple-reddish black. They raised concerns about a mismatch between their request (and provided inspiration photo) and the final result, but appreciated the team's polite demeanour. This highlights the inherent challenge of colour – subjective expectations and the complexities of achieving desired tones. While they recommend Kohort for cuts, they advise caution regarding colour services.
Despite this experience, many others praised the colour work. Jenna received kudos for seamlessly blending brown and midnight black shades, managing expectations effectively, and delivering a wearable, everyday look. Another customer praised Jenna for expertly reviving damaged hair and achieving a perfect colour application, noting the extra time taken to ensure a flawless result.
Cuts, Curls & Revitalisation: Skill Across the Board
Kohort isn't solely a colour destination. Reviews indicate a strong reputation for cutting and styling, catering to a diverse range of hair types and needs. Several clients specifically highlighted exceptional haircuts, consistently expressing satisfaction with the results.
Ezra received praise for a lovely trim on curls, accompanied by a deeply relaxing head massage. Jenna was lauded for transforming a grown-out pixie cut, listening attentively to the client’s requests, and working “serious magic”. A client with severely damaged hair (“fried, poodle permed”) expressed immense gratitude to the team for rescuing their locks, followed by Jenna successfully completing a colour appointment.
Megan is also spotlighted for her fantastic work, beautifully adding blonde to hair and providing effective styling guidance for curly hair. Multiple clients specifically praised the team's ability to listen to their preferences and deliver tailored results. This consistently positive feedback suggests a talented team skilled in a variety of cutting techniques.
Scheduling & Client Care: Kohort’s Commitment To Convenience & Connection
Kohort operates with convenient hours, opening from 10am to 6pm on Fridays, 9am to 3pm on Saturdays and 10am to 8pm on both Thursdays and Wednesdays and 10am – 7pm Tuesdays. They are closed on Mondays and Sundays. While appointments are recommended, accepting walk-ins provides flexibility for those spontaneous self-care moments.
Beyond scheduling convenience, client care appears to be a genuine priority. Numerous reviews mention the warmth and friendliness of the team, creating a relaxing and welcoming atmosphere. Several clients enjoyed immersive experiences with added head massages as part of their service. This emphasis on a positive, holistic salon experience, combined with skilled stylists, likely contributes to Kohort’s impressive 4.9-star rating. You can reach Kohort at +61 423 979 900 to book your appointment and discover the art of hairdressing in Richmond!